Yes, I checked my Nectar account online and discovered that I was -[minus] 1,289 points!!...so I emailed nectar and this is what the said...Nectar card number: 9826 3000 xxxxxxxxxxx
Your current points balance: - 1,289
Thanks for your email regarding your account balance.
I've checked your account transactions and can see that Sainsbury's credited 1,800 bonus points on 19/06/12. These points were then removed by Sainsbury's on 21/06/12. The points balance then went in to the minus due to redeeming 1,500 on 19/06/12.
So them I emailed this to Sainsburys
As this was an error on sainsburys part and being that they did originally owe me 600 bonus points for buying a proglide razor [which I never received] last sept,maybe you could waive this minus out of goodwill?? regards
Thank you for your email. We take our customers’ concerns seriously and we want to make sure we fully investigate them.
Your comments have been shared with one of our Customer Managers who will look into your issues further and be in touch with you soon.
We appreciate you taking the time to get in touch as your feedback is important to us.
Andrew Rooney | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
I will keep you updated meanwhile I am avoiding using Nectar card as it would take me ages just to get back to zero, so hello Morrisons/Asda/Tesco