Appalling ! Councils seem to hold a lot of secrets and have a way of shutting people up and protecting their own. This time it's backfired, so well done to the mother of Levi.
My daughter had a big issue with her council in a different area. She knew how to deal with it, due to her professional training, and pushed until she got them to admit their own faults. A very stressful time, and ironically ,the person responsible left before any official retribution was handed down . Daughter had to get ACAS involved, who were extremely good and helpful but it's a hard slog and daughter was just as concerned for those people with grievances who never got heard or knew about how to resolve a complaint against an official body of people or organisation.