o2 Phone Bills Becoming Online Only

Now, got this email this morning, I would assume they would send notification in with the next paper bill, but just incase they don't, or anyone misses it, thought it would be helpful to post up here.

Quote

We’re moving all our bills online. Because you can do a lot more with online bills, and because it’ll save paper. That means after your next bill, you won’t get any more in the post from us.

Instead, you’ll be able to see your bill anytime at My O2. While you’re there, you can also:

• See previous bills
• Keep an eye on what you’re using
• See your tariff details

And you can see the minutes, texts and data you’ve got left, and anything you’ve been charged for recently, by sending a blank text to 21202 anytime. It’s free in the UK. Or text MyO2 to 2020 for more information about your account.

Now this is an opt-out feature (it should really be opt-in imho, but I can sort of see why they are doing it).

IMPORTANT - To opt out and still recieve paper billing as normal, do the following:

Quote

If you don’t go online much and need to get your bills in the post, text PAPER to 20802. You’ll need to do it before 21/02/2010 to make sure you don’t miss any.

Originally Posted by MattLFC

Now, got this email this morning, I would assume they would send notification in with the next paper bill, but just incase they don't, or anyone misses it, thought it would be helpful to post up here.

I Got a text last week saying. (just to remind you, your next bill will be online. we'll send you a text when its ready to view).

Originally Posted by MattLFC

IMPORTANT - To opt out and still recieve paper billing as normal, do the following:

Quote

If you don’t go online much and need to get your bills in the post, text PAPER to 20802. You’ll need to do it before 21/02/2010 to make sure you don’t miss any.

Thanks for that bud, did not know that one.

lol wot if an o2 customer aint got the internet ?

Originally Posted by Rickie_Robbo

lol wot if an o2 customer aint got the internet ?

Quote

If you don’t go online much and need to get your bills in the post, text PAPER to 20802. You’ll need to do it before 21/02/2010 to make sure you don’t miss any.

haha my bad

lol didint even read the post. oops lol. just seen the title an fort wot if sum1 dont have it ? lol teach me to read things more carefully

Also most phone have the tinterweb. Like me now typing this

Originally Posted by Wheels

Also most phone have the tinterweb. Like me now typing this

Doesnt mean that most people use it though, or want to view their bills on a phone screen.

Remember o2 are the biggest network in the UK, id guess there would be a lot of older customers who simply don't have a clue how to the use the net on their phone, or even want to use the internet on a computer. I know my mum has never used the internet on her phone in all the years she has had an internet capable one, and she hardly uses the real internet cos she finds it boggling lmao.