Forums
Posted By: whocares Keyboard Problem - 18th Feb 2014 1:01pm
We have a Microsoft Wireless keyboard & mouse which until the other day worked perfectly. In the middle of typing an email, the keyboard just stopped working. The mouse continues to work no problem.

I've tried the following:
- replacing the batteries
- resetting the wireless receiver (not possible no reset switch) & the mouse is still working
- plugging in a USB Keyboard. This doesn't work either
- plugging in another USB Keyboard. Light comes on on the keyboard

Have been to the Device Manager & it states that everything's working OK.

Not sure where to go from here.. Any advice anyone?
Posted By: Mark Re: Keyboard Problem - 18th Feb 2014 1:29pm
Interference in the room?
Baby monitor?
Digital Phone DEC ?
Posted By: Mark Re: Keyboard Problem - 18th Feb 2014 2:06pm
Boot up in safe mode and see if you can get any keyboards to work. You have to press F8 to get the safe mode option so if you can get that the keyboard is being disabled in normal windows mode.

You may have a virus.
You mentioned it happened when doing emails.

Test the keyboards on another computer just incase its a coincidence.
Posted By: stanb Re: Keyboard Problem - 18th Feb 2014 5:00pm
usb usually requires a reboot to pick up,wireless keyboard might need new batteries,just a thought.
Posted By: fish5133 Re: Keyboard Problem - 18th Feb 2014 9:09pm
you say you replaced batteries-- there are batteries in the keyboard and the mouse. Mine lost the use of some of the function keys-still havent got them working. Oh technology
Posted By: Softy_Southerner Re: Keyboard Problem - 23rd Feb 2014 9:09am
Is the sensor in the USB stick or does it have a little box thing on a short lead? My one at work has this and the box needs batteries as well.
Posted By: whocares Re: Keyboard Problem - 25th Feb 2014 10:29pm
Have since found out it was a virus. Only solution was to wipe the drive clean & start again. Thanks for your suggestions everyone.
Posted By: Mark Re: Keyboard Problem - 26th Feb 2014 8:09am
ouch frown

Make sure you have some antivirus software running.
That also integrates in to your e-mail software.

Thanks for letting us know the outcome.
© Wirral-Wikiwirral