BT vs Virgin Media; no comparison, VM wins everytime.
BT is, generally, just about as bad as it gets for their broadband service!
I couldn't disagree more. I swapped over from Virgin to BT about 2 months ago and it all went like clockwork as far as BT is concerned. The cretins at Virgin did however cut me off 3 days before my changeover day.
The swap to BT has saved me a small fortune in line rental, their hub is 100% reliable (unlike the crappy Thompson Speedtouch modem supplied by Virgin), and their customer service is good too.
I'd say go with BT any day.
Must admit, im not with Virgin (with o2); but have 3 family members, who despite advising them to avoid BT, have gone with them, and all have experienced shoddy service. My mother was left without internet for 3 weeks and customer service were as useless as a doormat in assisting her. She left BT for Virgin and has had no problem - though she hasnt had to encounter their CS as yet.
However, if both companies are as a bad as each other, at least Virgin will annihilate BT when it comes to performance (speed), BT are one of the slowest, and most expensive ISP's out there and have a reputation almost as bad as Talk Talk, and if going for xDSL, there are far better providers out there!