Forums65
Topics76,362
Posts1,033,322
Members14,581
|
Most Online16,551 Feb 2nd, 2024
|
|
10 members (2 invisible),
9,205
guests, and
445
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
M |
T |
W |
T |
F |
S |
S |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
|
|
|
|
|
|
|
Joined: Jan 2012
Posts: 154
Enthusiast
|
OP
Enthusiast
Joined: Jan 2012
Posts: 154 |
Dont no if this is in the right place, just wondering if anyone can help.
I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.
I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.
Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.
Were do i stand with this? Surely they cannot be allowed to do this.
Thanks
|
|
|
|
Joined: Jul 2011
Posts: 8,973
Wiki Guardian
|
Wiki Guardian
Joined: Jul 2011
Posts: 8,973 |
I would think you are entitled to a full refund as it is not fit for purpose, also surely they should have shown you it working. Good luck.
|
|
|
|
Joined: Oct 2007
Posts: 4,868
Forum Veteran
|
Forum Veteran
Joined: Oct 2007
Posts: 4,868 |
Maybe next time you'll make sure it works before leaving the shop. Now you've got the problem of convincing them it was faulty from the start.
Carpe diem.
|
|
|
|
Joined: Oct 2012
Posts: 174
Enthusiast
|
Enthusiast
Joined: Oct 2012
Posts: 174 |
Now you've got the problem of convincing them it was faulty from the start. ...and us
|
|
|
|
Joined: Jan 2012
Posts: 154
Enthusiast
|
OP
Enthusiast
Joined: Jan 2012
Posts: 154 |
Why on earth would i want to spend £90 on a phone and break it so this would happen, you idiot!!!
|
|
|
|
Joined: Dec 2003
Posts: 8,019
Wiki Veteran
|
Wiki Veteran
Joined: Dec 2003
Posts: 8,019 |
Why on earth would i want to spend £90 on a phone and break it so this would happen, you idiot!!! Funny old bunch here but you'll get the hang of us!! Total Grrrs at that place and by the sounds of it your going to have to play hard ball with them, make a show, be tactful or which ever method suits your best!
Last edited by Sanchez; 26th Oct 2012 6:28pm.
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!
|
|
|
|
Joined: Oct 2012
Posts: 174
Enthusiast
|
Enthusiast
Joined: Oct 2012
Posts: 174 |
Why on earth would i want to spend £90 on a phone and break it so this would happen, you idiot!!! Excuse me? I resemble that comment! Connectors could be damaged by accident when putting the sim card in. You should have checked it was working prior to leaving the shop seeing as you knew you were buying a 2nd hand phone. I don't see why they SHOULD give you your money back in all honesty. Chalk this one up to experience and let it be a lesson learned. I presume you are around 22 given your username so you have plenty more years ahead of you in which to be careful.
|
|
|
Click to View Topic.
|
|
Posts: 14,351
Joined: July 2008
|
|
There are no members with birthdays on this day. |
|
|
|