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#528645 6th Jun 2011 6:12am
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willo
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The only 2 internet pages i can access, are my home pages, wikiwirral, and fiat forum, if i type in google search bar and search it comes up internet explorer can not display this page, i click on diagnosis problem the result is DNS server is not responding

Google Ads
#528647 6th Jun 2011 6:36am
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PaulWirral
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What operating system you use? What browser do you use? Are you wireless/wired/dongle connection?

#528649 6th Jun 2011 6:38am
Joined: Nov 2003
Posts: 21,269
Likes: 4
Wiki Master
Online Happy
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Joined: Nov 2003
Posts: 21,269
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Fire wall - parental control ??

click START
if on xp click on RUN

in the box type

CMD

A black screen will open and you can type the following.


ping google.co.uk

Your looking out for a result that does not say 100% loss


Mark #528655 6th Jun 2011 6:52am
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willo
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Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk

#528657 6th Jun 2011 6:56am
Joined: Nov 2003
Posts: 21,269
Likes: 4
Wiki Master
Online Happy
Wiki Master
Joined: Nov 2003
Posts: 21,269
Likes: 4
try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmd

and in the black box type the above.

#528658 6th Jun 2011 7:00am
Joined: Nov 2003
Posts: 21,269
Likes: 4
Wiki Master
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Then you can try


ipconfig /flushdns

And reboot.

Mark #528660 6th Jun 2011 7:03am
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willo
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Originally Posted by Mark
try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmdMicrosoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk


and in the black box type the above.

Mark #528661 6th Jun 2011 7:08am
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willo
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willo
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Originally Posted by Mark
Then you can try


ipconfig /flushdns

And reboot.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Documents and Settings\Sandra Wilson>
still no difference

#528663 6th Jun 2011 7:26am
Joined: Aug 2004
Posts: 22,315
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Posts: 22,315
Have you tried rebooting the router and computer? To reboot the router, simply turn the power off to it for10 - 15 seconds and then restart. Sometimes it can take 2 attempts to flush the DNS.

What is the ISP? They could be having DNS issues, so you could be worth givin them a ring to double check, before spending a couple of hours trying to fix it, only to find it was a network issue on their side.

smile

W
willo
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tried all that, i am on hold on phone with sky, have been for an hour

#528666 6th Jun 2011 7:30am
Joined: Apr 2011
Posts: 1,337
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Can you go to this address? This a different way of accessing www.google.com.

http://209.85.143.99

edit: And stop using IE. Switch to Firefox or Chrome (or hell, anything).

Last edited by ex0__; 6th Jun 2011 7:31am.

-----
1337
ex0__ #528667 6th Jun 2011 7:32am
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willo
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willo
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ues can access google from that link, no problem, but can not do any searches

Last edited by willo; 6th Jun 2011 7:33am.
#528669 6th Jun 2011 7:33am
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Well according to Sky's service status page, there is no issues at present; however there is reports on Sky User of people suffering various DNS issues. So could be a Sky problem, have you managed to speak to them yet, or are you still in a queue?

W
willo
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willo
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still on hold, and the stupid music they play is doing my head in

#528671 6th Jun 2011 7:35am
Joined: Aug 2004
Posts: 22,315
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Posts: 22,315
Originally Posted by willo
ues can access google from that link, no problem, but can not do any searches

Deffo sounds like the DNS is screwed somewhere then; what router is it? You could possibly change the routers DNS servers to OpenDNS, if you know the model, we can advise how.

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