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Virgin Media : Cheecky Sods - Late credit payment & No Show.

Update : I sacked off Virgin last December 15th.
Contract canceled in full Jan 15th.

They arranged with me a time 5pm + 15th Jan to pick up my BOX.
They didn't show. x2 peeps in the house.

I got my final bill from virgin today, in the post.
Which as i was expecting a credit, as you always pay a month in advance.

So with the over lap i was due £33
The bill was a little confusing so i rang to make sure it was a credit and not a debit.

I explained that no engineer called and there were people in the house. They said he did. I called Him a lier he did not show at my house and told them that if an engineer does not come and
get the box by tomorrow which is 7 days after he was late its going in the bin.

I was told that if they dont call back i can do what i want with it and throw it in the bin if i want lol....

===================
Second Call to Virgin 10 mins later?
As i looked at my bank account there was no credit of £33
on or around the 15th of Jan.

So called them up and chased it up where was my credit?
They said it hadn't been released and would do that now.
It will be sent as a cheque.

How long do virgin want to keep my money for?
So lets see how long it takes for the cheque to arrive
and to end up cleared in my account.

Cheeky Sods.

Lol ever since NTL bought out CWC, they have never been much good with billing...

We used to get really weird bills from them, one reason we moved to Sky. The amount of friends and family I know who have problems with the billing side of NTL is hurrendous.

Mind you, BT arnt much better either, im glad I got rid of them when I did!

Im fed up with Virgin when my contract finishes on the 16th Feb this year im cancelling the whole service.. Getting BT and sky so i can have my sky one back.. i hate Virgin media so much even the On demand is shite.. Im fed up with em already.. Role on 16th feb

Lol, once you get on BT, be sure to get the line rental from someone else; BT have a nasty habbit of ripping people off by over-charging them for line rental!

I agree, Virgin are rubbish.

Was going to get cable - phone and broadband last spring which they charged me for but didn't install. They then started charging me for the service which I wasn't receiving.

It took 9 months to get my money back. Hope the sods go out of business.

I hope someone pops Virgins cherry soon cause then it'l be sexually releaved.. hehe

lmao Lee!

Virgin Media sent me a phone bill a few months back, it was for £68 - and honestly, i hardly use the home phone, so i went through the numbers and most of them i didnt know of.. anywho.. after about 3 weeks of calling and arguing with Virgin they finally looked into it.. turns out my bill was £15 and there was a "Cross line" and i was being charged for someone elses calls, feckers - i moaned at them so much i got a full refund, phone, tv and net and a months free services

cool izzy

Yep that happened to us not long after NTL bought CWC UK Residential. It has happened to a couple of people I know since. I am sure they do it on purpose in the hope that you dont notice it and they make profit out of people, because I cant really see how it can happen to so many people!!

Proper pains in my backside, you would think they would put some effort into in and charge people that *always* have a high phone bill lol.. i've got Sky in my bedroom, stuck with Virgin till April sadly.. then im changing to Sky for everything.. and cas i dont have a BT line and it costs £125 (no joke..) to get put on.. Sky have said they would refund me that cost, so its not to bad.. just cant wait till April lol

Thats nice of them; is that so you will be able to get Sky Broadband and Sky Talk, or because they want to "gain" you from VM?

I know they do that for new customers, didnt realise they would do it for existing customers as well!

Lol!

Just to add ive mentioned it in another thread.

But they called me when i canceled my contract,
and offered me a VM+ Box or what ever its called.

Free Installation
No Extra monthly Fees (I heard it was £15 per month)
4 mb Broadband.
Ok Basic TV Package.

All for under £30 a month.
I would have squeezed them for £25 all in
But My Sky + Deal was unbeatable

So that's what you get offered when you leave them

Have you seen their comparison page for the V+ service and box... they compare with Sky+ and SkyHD...

And they bragg that SkyHD costs £10.00 per month and V+ is only £5.00 per month or free with the XL tv pack... but what they forget to mention is the fact that SkyHD subscription potentially includes 15 HD channels, their HD services includes BBC HD and has no more capacity to even launch Channel 4HD!!!

I wouldnt stay with VM for anything.. load of poo they are

Sky were really nice about it all, but when it comes to getting rid of VM and getting everything on Sky i dont have to pay any further instilation charges and im getting the multi-room that should cost £10pm for free.. but thats cas i was saying i wasnt sure about leaving VM lol so.. £40pm for Sky talk, BB and TV + Multi room.. and ive got all the channels apart from movies - then £11 line rental to BT