Talk talk have the cheek to charge me £65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.
What steps have you taken to take it further with them?
To tell you the truth my internet and phone has went down a few times within 2 days and it is there problem not mine.
if you are paying them on time and been a loyal customer point this out to them that this is not your fault.