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#994727 - 13th Dec 2015 8:59pm Talk talk cheek
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2866
Loc: Heswallish
Talk talk have the cheek to charge me 65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.

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#994733 - 13th Dec 2015 10:13pm Re: Talk talk cheek [Re: fish5133]
j_demo Online   Know_it_all
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Registered: 4th Nov 2011
Posts: 1865
Loc: Wallasey/New Brighton
I've only ever heard bad things about talktalk. I'm with plusnet and i've never had any problems. The speeds are good, i can play halo5 or ESO on Xbox Live while also streaming the football on SkyGo on my laptop and my girlfriend can stream something else at the same time and it handles it brilliantly!

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#994736 - 13th Dec 2015 10:23pm Re: Talk talk cheek [Re: fish5133]
snowhite Offline

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Registered: 31st Jan 2014
Posts: 5713
Loc: Wirral
Originally Posted By: fish5133
Talk talk have the cheek to charge me 65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.
What steps have you taken to take it further with them?
To tell you the truth my internet and phone has went down a few times within 2 days and it is there problem not mine.
if you are paying them on time and been a loyal customer point this out to them that this is not your fault.

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#994750 - 13th Dec 2015 11:23pm Re: Talk talk cheek [Re: RUDEBOX]
RUDEBOX Offline

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Registered: 29th Aug 2008
Posts: 19087
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Originally Posted By: RUDEBOX
Have a rant on there facebook/ twitter pages- companies do not like that. They tend to jump through hoops, then wink
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#994753 - 13th Dec 2015 11:44pm Re: Talk talk cheek [Re: fish5133]
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2866
Loc: Heswallish
Reported fault several months back and Talk Talk were monitoring it and occasionally tweaking settings at their end. Give them due they do ring me up to ask how things are and I tell them the usual ok for day or so then slows down drops connection many times a night. They tweak it again and its ok--they say its balancing stability of connection with speed.
have cancelled standing order --they can come cap in hand for payment.
Interestingly their voice recognition software understands "shi*te internet" as it responded "your having problems with internet--is that correct"

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#994754 - 14th Dec 2015 12:03am Re: Talk talk cheek [Re: fish5133]
snowhite Offline

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Registered: 31st Jan 2014
Posts: 5713
Loc: Wirral
Demand that you are a customer and you will cancel .they will soon listen.
there internet and phone has went down 2 days now .Only for a few hours but not good if you are in work

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#994758 - 14th Dec 2015 7:55am Re: Talk talk cheek [Re: fish5133]
diggingdeeper Offline

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Registered: 9th Jul 2008
Posts: 9875
Loc: Birkenhead
Cancelling standing order could be dangerous, they used to be pretty quick in handing charges over to debt collection companies whether the charges were correct or not..
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#994771 - 14th Dec 2015 11:19am Re: Talk talk cheek [Re: fish5133]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21027
Loc: Wirral
Ive sent you a pm fish, just want yo quiz you more about your setup etc, if open reach say no fault, maybe its local. But we still have to rule out local anyway.

ISP dont normally support work / business. I only know of BT for business, so they call most business connections domestic so there is no compensation when you loose the internet.
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#994867 - 14th Dec 2015 8:42pm Re: Talk talk cheek [Re: fish5133]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21027
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After a chat with Fish, we need to establish if its the router rebooting, or is it the internet connection dropping.
So we can do more after fish works out whats happening.
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