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Talk talk cheek #994727
13th Dec 2015 8:59pm
13th Dec 2015 8:59pm
Joined: Mar 2010
Posts: 4,036
Heswallish
F
fish5133 Offline OP
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fish5133  Offline OP
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F
Joined: Mar 2010
Posts: 4,036
Heswallish
Talk talk have the cheek to charge me 65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.

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Re: Talk talk cheek [Re: fish5133] #994733
13th Dec 2015 10:13pm
13th Dec 2015 10:13pm
Joined: Nov 2011
Posts: 1,925
Wallasey/New Brighton
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j_demo Offline
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Wallasey/New Brighton
I've only ever heard bad things about talktalk. I'm with plusnet and i've never had any problems. The speeds are good, i can play halo5 or ESO on Xbox Live while also streaming the football on SkyGo on my laptop and my girlfriend can stream something else at the same time and it handles it brilliantly!

Re: Talk talk cheek [Re: fish5133] #994736
13th Dec 2015 10:23pm
13th Dec 2015 10:23pm
Joined: Jan 2014
Posts: 7,088
Wirral
snowhite Offline

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Originally Posted by fish5133
Talk talk have the cheek to charge me 65 for sending a bt engineer out because i phoned to say i had an internet problem and the bt engineer reported no fault on line.talk talk still not sorted out the problem of line dropping regularly. No better than virginmedia.
What steps have you taken to take it further with them?
To tell you the truth my internet and phone has went down a few times within 2 days and it is there problem not mine.
if you are paying them on time and been a loyal customer point this out to them that this is not your fault.

Re: Talk talk cheek [Re: RUDEBOX] #994750
13th Dec 2015 11:23pm
13th Dec 2015 11:23pm
Joined: Aug 2008
Posts: 19,446
Here.
RUDEBOX Offline
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RUDEBOX  Offline
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Here.
Originally Posted by RUDEBOX
Have a rant on there facebook/ twitter pages- companies do not like that. They tend to jump through hoops, then wink


Mia Mabel

Ohhhhhhhhhhhhh! Jer-e-my Cor-byn

Re: Talk talk cheek [Re: fish5133] #994753
13th Dec 2015 11:44pm
13th Dec 2015 11:44pm
Joined: Mar 2010
Posts: 4,036
Heswallish
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fish5133 Offline OP
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fish5133  Offline OP
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Heswallish
Reported fault several months back and Talk Talk were monitoring it and occasionally tweaking settings at their end. Give them due they do ring me up to ask how things are and I tell them the usual ok for day or so then slows down drops connection many times a night. They tweak it again and its ok--they say its balancing stability of connection with speed.
have cancelled standing order --they can come cap in hand for payment.
Interestingly their voice recognition software understands "shi*te internet" as it responded "your having problems with internet--is that correct"

Re: Talk talk cheek [Re: fish5133] #994754
14th Dec 2015 12:03am
14th Dec 2015 12:03am
Joined: Jan 2014
Posts: 7,088
Wirral
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Demand that you are a customer and you will cancel .they will soon listen.
there internet and phone has went down 2 days now .Only for a few hours but not good if you are in work

Re: Talk talk cheek [Re: fish5133] #994758
14th Dec 2015 7:55am
14th Dec 2015 7:55am
Joined: Jul 2008
Posts: 13,753
Birkenhead
diggingdeeper Offline

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Cancelling standing order could be dangerous, they used to be pretty quick in handing charges over to debt collection companies whether the charges were correct or not..


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Re: Talk talk cheek [Re: fish5133] #994771
14th Dec 2015 11:19am
14th Dec 2015 11:19am
Joined: Nov 2003
Posts: 21,233
Wirral
Mark Offline

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Mark  Offline

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Ive sent you a pm fish, just want yo quiz you more about your setup etc, if open reach say no fault, maybe its local. But we still have to rule out local anyway.

ISP dont normally support work / business. I only know of BT for business, so they call most business connections domestic so there is no compensation when you loose the internet.



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Re: Talk talk cheek [Re: fish5133] #994867
14th Dec 2015 8:42pm
14th Dec 2015 8:42pm
Joined: Nov 2003
Posts: 21,233
Wirral
Mark Offline

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Mark  Offline

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Wirral
After a chat with Fish, we need to establish if its the router rebooting, or is it the internet connection dropping.
So we can do more after fish works out whats happening.


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