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#991231 - 12th Nov 2015 8:05pm computer problem
lincle Offline
Enthusiast

Registered: 30th Jan 2014
Posts: 196
Loc: wirral
Hi Can anyone help me sort out my laptop which is causing probs when I try to write an email.The letters don't always appear or they do after Ive typed in something else so that sentences are nonsensical. A little blue circle goes round & round for a while then when it stops I can type a letter or number .Its taking so long just to type a few words & is running so slow its driving me potty.Grateful for any help

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#991249 - 12th Nov 2015 9:16pm Re: computer problem [Re: lincle]
Vanmanone Offline

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Registered: 5th May 2010
Posts: 3436
Loc: The Rectory Eastham
Sounds like its full of malware .. these are quite good,download the latest version,make sure you run the ccleaner before running malwarebytes .. there free.
http://filehippo.com/download_ccleaner/
http://filehippo.com/download_malwarebytes_anti_malware/

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#991251 - 12th Nov 2015 9:35pm Re: computer problem [Re: lincle]
lincle Offline
Enthusiast

Registered: 30th Jan 2014
Posts: 196
Loc: wirral
Thanks Vanmanone,as I'm a technophobe I will ask my Son tomorrow if he will do this for me.Hopefully it will solve the problem & keep me sane. Will let you know. Appreciate your help

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#991256 - 12th Nov 2015 10:14pm Re: computer problem [Re: lincle]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21061
Loc: Wirral
As above, you most definitely have some resources taking over the processor and its normal tasks.

After you have run both of those programs you should consider in Internet Security.

If not, don't save any bank details or passwords on that computer, its not protected from your description.
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#991258 - 12th Nov 2015 10:40pm Re: computer problem [Re: lincle]
j_demo Offline
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Registered: 4th Nov 2011
Posts: 1880
Loc: Wallasey/New Brighton
First thought was maybe your keyboard got a bit of water or something in it, happened to me one day i was cleaning my laptop with a wet wipe and some got between the keys and messed it up, a P was coming out like a ! And other such nonsense. Took the thing apart and dried it out under a halogen heater and it all works fine now.

Lack of computing power sounds also playsible.

If you have access to a usb keyboard try that out first otherwise a system clean up and the such may well sort it.

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#991259 - 12th Nov 2015 10:43pm Re: computer problem [Re: lincle]
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2997
Loc: Heswallish
on the less serious side-if you have a wireless mouse and keyboard check if your batteries in your mouse and keyboard are ok. Also if any keys are stuck down .

on the serious side... think I had similar problem shortly before hit with cryptolocker-- in which case don't save anything to a pen drive or external hard drive in case of infecting those.

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#991281 - 13th Nov 2015 9:23am Re: computer problem [Re: lincle]
lincle Offline
Enthusiast

Registered: 30th Jan 2014
Posts: 196
Loc: wirral
Thanks everyone.I will get my Son to try your suggestions .I have internet security so hopefully my details will be safe.

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#991472 - 14th Nov 2015 11:34am Re: computer problem [Re: lincle]
Habdab Online   content
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Registered: 12th Jun 2011
Posts: 241
Loc: Wallasey
The only way your personal files will be safe, is if you regularly back them up to an external drive which you then remove from your Computer. If left connected, "Cryptolocker" or a similar ransom ware will infect that drive too and encrypt all of your files.
Paying the ransom is no guarantee they'll send you the password to un-encrypt your files.

Cryptolocker has been covered before on this Forum....
https://www.wikiwirral.co.uk/forums/ubbth...html#Post959787


Edited by Habdab (14th Nov 2015 11:38am)

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#991517 - 14th Nov 2015 6:22pm Re: computer problem [Re: lincle]
lincle Offline
Enthusiast

Registered: 30th Jan 2014
Posts: 196
Loc: wirral
Thanks everyone .My Son called today & looked at your suggestions,did something,dont know what but things much better not 100% but faster speed & better typing ability. Habdab I didn't spot your reply so will have to show my Son I know he backs up some of my files,photos etc onto an external drive .Thanks again

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