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#985981 - 7th Oct 2015 3:35pm Pre-recorded marketing calls from within UK
Greenwood Offline
Smartchild

Registered: 20th May 2011
Posts: 615
Loc: Greasby
One firm, Falon and Pointer, a claims management firm based in Swansea, is being a particular nuisance about this. Apparently the Telephone Preference Service will only pursue 'live' unsolicited calls, not pre-recorded ones. I've emailed Falcon and Pointer (info@falconandpointer.com) and let them know what I think in no uncertain terms, but I don't know what to do next. Are there any other avenues to explore to stop these nuisance calls? Any ideas?

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#985994 - 7th Oct 2015 6:02pm Re: Pre-recorded marketing calls from within UK [Re: Greenwood]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
I'm sure this can fall under Harassment.

Keep a log you never know when your going to need it.
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#986060 - 7th Oct 2015 8:19pm Re: Pre-recorded marketing calls from within UK [Re: Greenwood]
Cobby Offline
Enthusiast

Registered: 28th Nov 2009
Posts: 139
Loc: Great Sutton
You need to complain to the Information Commissioners Office. From the TPS website:

Quote:
Telephone Preference Service (TPS) will help reduce receipt of live unsolicited direct marketing calls but will not stop pre- recorded calls.
Organisations that use recorded phone message to try and sell or promote their products or services have to comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003. These say that marketers who leave recorded phone messages must obtain prior consent from the subscriber before they can make such a call.
Where a subscriber receives a recorded phone message they haven't agreed to there may have been a breach of the regulations. If you are receiving recorded messages and have not given prior permission and can identify the organisation leaving the message, you can complain directly to the Information Commissioner's Office (ICO), who are the body responsible for enforcing the above regulation. Their details are:
The Information Commissioners Office
Tel: 03031231113


Web: http://www.ico.gov.uk/complaints/privacy_and_electronic_communications.aspx


Edited because the quoted link doesn't work - try https://ico.org.uk/for-the-public/nuisance-calls/


Edited by Cobby (7th Oct 2015 8:22pm)

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#986075 - 7th Oct 2015 9:25pm Re: Pre-recorded marketing calls from within UK [Re: Cobby]
Alonso Offline
Addict

Registered: 29th Dec 2010
Posts: 256
Loc: Moreton
Right...we were being pestered by these calls at all hours of the day. Many were "caller withheld" nuisances. I even had one call me after midnight. So, about 3 weeks ago I spent the best 39 I have ever spent in ages and bought us a BT 8500 . You must have "caller display" to get the best out of it. You can buy them from Argos, I got ours from BT which took a few days for delivery.
Since setting it up , calls from the Swansea people are blocked as are all International/ caller witheld numbers/ anybody who is not prepared to state who they are, etc.
Genuine callers will state who they are. Nuisances hang up once they are asked to state who they are. You won't know that they are ringing you when that is happening. Only family and friends+ any outside agency whom we consider are essential numbers, such as our GP for instance, are stored in the phone. We accept their calls instantly.
It's amazing going through the day and not having to hear these nuisances ringing us all the time. I usually check the caller list before going to bed which shows the list of all incoming calls+ those that have been blocked.
Now, I appreciate that many people consider it an inconvenience to have to pay for a new phone + many don't like paying for "caller display," but for a couple of quid extra a month, I personally consider it's money well spent.
Google BT 8500. There's loads of information on there to read about the phone.I promise if you buy one, you will get peace at last.
One last thing, don't worry if you are a technophobe; this piece of kit is so easy to set up. Even the owner's manual is easy to follow. Good luck, whatever you intend to do.

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#986077 - 7th Oct 2015 9:32pm Re: Pre-recorded marketing calls from within UK [Re: Greenwood]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10272
Loc: Birkenhead
On talktalk you can block last number, free service I think though you have to register a PIN.
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#986078 - 7th Oct 2015 9:33pm Re: Pre-recorded marketing calls from within UK [Re: Greenwood]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4092
Loc: Back in Devon
I have caller display and will not answer unless I recognise the number.If someone really wants me they'll either leave a voice mail or call my mobile. Over the years my nuisance calls have stopped completely.

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#986091 - 7th Oct 2015 11:04pm Re: Pre-recorded marketing calls from within UK [Re: Greenwood]
Greenwood Offline
Smartchild

Registered: 20th May 2011
Posts: 615
Loc: Greasby
Good ideas there, folks - will follow them up. My phone is quite new, sadly, so I won't change it for caller display at this stage unless things get bad, but will check on the talktalk blocking service, and the Information Commissioner's Office. Many thanks.

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#986627 - 12th Oct 2015 4:36pm Re: Pre-recorded marketing calls from within UK [Re: Greenwood]
zippy44 Online   content
Newbeee

Registered: 20th Jul 2013
Posts: 28
Loc: Wallasey
I unplug my house phone now as fed up of automated calls coming through

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#986656 - 12th Oct 2015 6:38pm Re: Pre-recorded marketing calls from within UK [Re: zippy44]
starakita Online   content

Forum Master

Registered: 1st Oct 2009
Posts: 2251
Loc: between heaven & hell
All I get is surveys for stuff I'm not interested in,say no to it all then get calls from these companies.I don't answer the phone & just let it ring or unplug it.If it's school,family or friends they ring my mobile.
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