Does this apply to people who have been placed outside of Liverpool/ Merseyside? What is the date that the article was printed? Does it apply to recent government legislation?
If you look at the Annual Review and Reports it gives dates, and the website is dated @2015 Refugee Action at the bottom of the page.
Red Cross and others have been assisting refugees for years and years. They would come in as stowaways off the ships at Felixstowe docks, come to our office, we then directed them to Red Cross, where they got everything they needed including food, clothing and medical assistance and fares to get to Ipswich to then be processed and given more assistance. Alternatively they were given accommodation in the Routemaster hotels, when they arrived, and still do.