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Attempting to log onto personal bank account this morning, and the message keeps telling me to update by entering a new password.
I find this unusual and having phoned the bank, they are not answering calls as they said volume was very high, simply directing callers to the online banking service !

Sounds very strange, so I will not do either, until I know more. Has anyone else experienced this ?

Just a word of warning really, because I cannot see why with a secure key card, we would need to update a password.

Unless you really need access urgently, its best to be cautious and do as you are doing, if they are busy it is probably genuine with people wanting to check on the validity, but best to be safe than sorry.

HSBC never ask for log in details in an email and will never link from an email. It is phishing, I get them and I haven't got a HSBC account.

You should have received this message in your internet banking account messages from HSBC. Not in your private Email.

I have not had a email from them. So far as the message you are talking about Bert, I've not had one of those either.
It would seem they are taking us back to what we had before our 'secure pin cards'.
Who sits and gets paid for all these rehashed ideas ?

Have since tried again, but getting the same response. Not in any rush , so will try to phone them again later, just to make sure. Don't always have the greatest of faith in myself.

Thanks for advice.

All done.

It's another way of accessing account just in case we lose or forget our secure key. Why not get rid of the secure key altogether ?