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#949608 - 5th Jun 2015 9:08am HSBC Bank
granny Offline

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Registered: 29th Jun 2011
Posts: 15019
Loc: Wirral
Attempting to log onto personal bank account this morning, and the message keeps telling me to update by entering a new password.
I find this unusual and having phoned the bank, they are not answering calls as they said volume was very high, simply directing callers to the online banking service !

Sounds very strange, so I will not do either, until I know more. Has anyone else experienced this ?

Just a word of warning really, because I cannot see why with a secure key card, we would need to update a password.


Edited by granny (5th Jun 2015 9:09am)
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#949620 - 5th Jun 2015 9:22am Re: HSBC Bank [Re: granny]
casper Online   content
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Registered: 13th May 2012
Posts: 1426
Loc: wallasey
Unless you really need access urgently, its best to be cautious and do as you are doing, if they are busy it is probably genuine with people wanting to check on the validity, but best to be safe than sorry.

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#949646 - 5th Jun 2015 11:29am Re: HSBC Bank [Re: granny]
dustymclean Offline

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Registered: 18th Sep 2013
Posts: 360
Loc: birkenhead
HSBC never ask for log in details in an email and will never link from an email. It is phishing, I get them and I haven't got a HSBC account.


Edited by dustymclean (5th Jun 2015 11:31am)

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#949647 - 5th Jun 2015 11:35am Re: HSBC Bank [Re: dustymclean]
bert1 Offline

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Registered: 27th Nov 2008
Posts: 7948
Loc: tranmere
You should have received this message in your internet banking account messages from HSBC. Not in your private Email.


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hsbc.JPG


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#949660 - 5th Jun 2015 12:49pm Re: HSBC Bank [Re: granny]
granny Offline

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Registered: 29th Jun 2011
Posts: 15019
Loc: Wirral
I have not had a email from them. So far as the message you are talking about Bert, I've not had one of those either.
It would seem they are taking us back to what we had before our 'secure pin cards'.
Who sits and gets paid for all these rehashed ideas ?

Have since tried again, but getting the same response. Not in any rush , so will try to phone them again later, just to make sure. Don't always have the greatest of faith in myself.

Thanks for advice.


Edited by granny (5th Jun 2015 12:52pm)
_________________________
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle

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#949693 - 5th Jun 2015 6:14pm Re: HSBC Bank [Re: granny]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 15019
Loc: Wirral
All done.

It's another way of accessing account just in case we lose or forget our secure key. Why not get rid of the secure key altogether ?



Edited by granny (5th Jun 2015 6:16pm)
_________________________
Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
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