WikiWirral is where great friendships are made.
Forum Stats
12251 Members
65 Forums
72897 Topics
982673 Posts
43 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
102 registered (alan128, 15 invisible), 1845 Guests and 283 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
boom 1651
Incident at Westminster 1561
Martin Mcguinness dies 735
Council tax bill for this year 2017 516
Offset number plates 495
Port Sunlight 339
William Bernard's building, Birkenhead 279
What does this all mean? 241
black contiboard locally? 234
Planet Earth Tonight 221
New General Forums
hi
by norma67
Yesterday at 07:42 PM
Clocks go Forward
by Mark
25th Mar 2017 3:01pm
Mannequin Challenge AKA MRI Scan
by fish5133
24th Mar 2017 11:20am
Surely the most honest add.....
by buddy
20th Mar 2017 5:43pm
New Wirral History
William Bernard's building, Birkenhead
by yoller
20th Mar 2017 4:27pm
1882 Plan of the borough of Birkenhead and Wards
by Dave_Wood
19th Mar 2017 11:57am
New Brighton Coop
by Mike_White
9th Mar 2017 12:48pm
Tranmere High School for Girls 1882 Chesnut Grove
by sarah708
6th Mar 2017 8:23pm
Whetstone Lane, Birkenhead
by MoretonExpat
6th Mar 2017 8:04am
Forum Tips
Photo Gallery Forums
Birkenhead Transport Museum 24th Feb 2017
fireworks on the Mersey last night
Topic Replies
boom
by cools
3 minutes 3 seconds ago
Huge Gas Explosion in New Ferry Sat 25/03/17
by venice
Today at 01:18 PM
Incident at Westminster
by casper
Today at 09:48 AM
Snowhite's Bird Rescue
by diggingdeeper
Today at 12:34 AM
33 lions
by granny
Today at 12:03 AM
hi
by rocks
Yesterday at 11:51 PM
KEYS found
by rocks
Yesterday at 11:48 PM
What song are you listening to?
by snowshoes
Yesterday at 07:21 PM
boxed 10 inch tablet for sale
by stumpyduck
Yesterday at 07:12 PM
March
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
Recent Posts : What's On ?
Planet Earth Tonight
by Excoriator
Yesterday at 10:31 AM
Lee and Cragg Quarries - Bacup
by Mark
23rd Mar 2017 7:43am
Page 1 of 2 1 2 >
Topic Options
Rate This Topic
#947212 - 17th May 2015 9:23am dsl connection
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Hi all, I got my internet through the P.O and I frequently lose dsl connection and think it may be down to the router modem thingy . So my question is can I buy a better one and will it work with the P.O internet that is coming via B.T phone line ? Many thanks Dilly.

Top
Digital Wirral : Advertising
Click me for more Information......

* * * WikiWirral - Advertising Forum * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#947219 - 17th May 2015 9:44am Re: dsl connection [Re: Dilly]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21028
Loc: Wirral
To answer your question yes you can.
But you dont want to. . .

The reason you do not want to is that you have to configure the new router with the P.O. settings and passwords. Ive not dealt with them, but some company's like sky you have have to hack the passwords out of them, and they always say which is fair enough we can not support any other routers only the one we supplied you with.

Factors for Loosing Connection.

Noise on the line. Which becomes your phone providers problem.
Micro filter has failed, you need this to prevent the connection dropping if your using voice calls while on the internet at the same time.

You should have a micro filter connected to each phone that connects to your BT Line including extensions in other rooms.

Micro filters start from about 3

Hope that helps.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#947226 - 17th May 2015 10:39am Re: dsl connection [Re: Dilly]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Cheers Mark, They sent me a new router out when the problem first started and this worked for a month or so then gave up all together so I am now back on the original. I have spare filters that they supplied and changing them seems to make no difference. I only have one phone line which is in the spare room on which I have a wired desktop. I use a tablet through wireless connection anywhere else. I will have to get back on to them to see if they can sort it but their customer service is a nightmare, II was put on hold one time for over an hour and when you finally get to speak to somebody they are not very helpful.Thanks again you have saved me the expense of a new router which I probably would not be able to connect. Cheers Dilly.

Top
#947231 - 17th May 2015 10:45am Re: dsl connection [Re: Dilly]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21028
Loc: Wirral
Make a log of of when its disconnecting, i know you wont be watching for all the disconnections, but log the ones you can.

Noise on the Line.
If there is excess noise on the line, this can cause the router to disconnect and try again due to the poor quality, just like you and I saying let me call you back its a poor line / signal.

Environment.
Look out side and see where your BT line Runs ?
Does i go through trees to the pole.
Does it go underground.

So if its in the trees when its windy could be causing the cable to be disturbed and Noise on the line.

Wet if its been raining and your cable goes underground it could be in water and degrading the signal.

In these situations being the Sherlock homes can get you the results over time. You will in time be able to second guess when it will be at its worst.

Your router will have a built in log, but can be difficult to understand and most times its hidden anyway.

Mark
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#947240 - 17th May 2015 11:20am Re: dsl connection [Re: Dilly]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Thanks Mark. The lines are overhead and do look to be in poor condition.When an engineer from openreach last came out he actually said that and it was due to BT investing in new lines. Thanks again to your help. Dilly

Top
#947276 - 17th May 2015 2:35pm Re: dsl connection [Re: Dilly]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2876
Loc: Heswallish
Had similar problem for 4 years on and off. Really got bad again last autumn. new router sent but not the problem. BT engineer said it kept disconnecting because the download speeds were so a low around 1mbps. Seemed to have fixed the regular disconnection--maybe only twice a night instead of 10 or 20 times. Line speeds not improved that much. Got t to 7mps which lasted a week. Lucky to get 3mbps. Virgin help line now say that's normal. Cant help feeling fobbed off --so looking to see if satellite internet is possible.
Does seem to worsen with windy wet weather which suggests to me fault is in an external cable.

Wondering if the type of phone I have could be a factor--might try an ordinary phone rather than digital hands free german one.
Good luck Dilly. Do post your findings if you get it sorted..Causes so much aggro in our house with the kids moaning

Top
#947277 - 17th May 2015 2:48pm Re: dsl connection [Re: Dilly]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Hi Fish, I just checked and mine is reading 72 Mbps and signal very strong but having said that it reads that when I have no connection. Not that I understand a word of it smile

Top
#947281 - 17th May 2015 3:09pm Re: dsl connection [Re: Dilly]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21028
Loc: Wirral
@ DIlly.
Your readings are telling us what your Wifi connection is not your broadband speed connection speed.

You have told us at 74mbs is the speed between you and your router, that's why when the connection drops your connection to your router and your device is still connected and still the same speed.

If you want me to remote connect to your computer and look at your settings drop me a pm, it only takes 5 mins to set up a remote connection.

If you want to know what speed your broad band is doing that's from the connection on the wall to the big internet world try this broad band speed tester .

http://www.broadbandspeedchecker.co.uk/

Click on Begin Speed Test.

Its normal for it to say its downloading as that is what the test is all about.

You will then get the correct results.


* Interference with Wifi Signals (Near the aerials)
* Digital Phone Reciever (move it seen this lots of times).
* Microwave oven when on.
* Baby Monitors

There on the same radio waves as your wifi connection and thats why a Wifi can drop out but not your router to the outside world.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#947296 - 17th May 2015 5:28pm Re: dsl connection [Re: Dilly]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Hi Mark, just done the download speed check as you recommended and it came back with 3Mbps.Cheers

Top
#947298 - 17th May 2015 5:35pm Re: dsl connection [Re: Dilly]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21028
Loc: Wirral
You must be a fair distance from the exchange, but its acceptable 3mb as you will not be on the latest fibre lines at that speed.

Do that test a few times a week, it should be fairly constant.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#947311 - 17th May 2015 6:57pm Re: dsl connection [Re: Dilly]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Will do. Thanks again Mark.

Top
#947363 - 18th May 2015 11:17am Re: dsl connection [Re: Dilly]
Pinzgauer
Unregistered


One thing Mark mentioned was noisey line. With all filters and ext. phones pulled out, the line should absolutely silent. You can do the BT test by dialling 17070. After the line I.D. you have a menu. Press 2 for "Quiet Line".

It's important to verify that the fault is on the line to your house and nothing inside, otherwise BT will bill you for 130.00p !!! They are good like that. Bless them !

Hope this helps. Apologies if I'm teaching my Granny to suck eggs.


Edited by Pinzgauer (18th May 2015 11:29am)

Top
#947377 - 18th May 2015 2:37pm Re: dsl connection [Re: Dilly]
Alonso Offline
Addict

Registered: 29th Dec 2010
Posts: 256
Loc: Moreton
Formerly with Tiscali, which is now Talk Talk, I had no end of problems with my BB connection. For months I was phoning them for help. I asked for a visit from an engineer and was told that it would be very expnsive. Even their email replies were hard faced. In the end I called BT, and was easily able to transfer my business to them. The problem persisted and BT sent out an engineer who quickly recognised the problem. It was a bad connection on the telephone pole. He got up on the pole and gave me a different connection. He even went to the exchange at Upton and made sure everything was running right. Problem was sorted. Insist on an engineer's visit. I too had the noise on line and constant disconnection. Good luck.

Top
#947486 - 19th May 2015 9:26am Re: dsl connection [Re: Dilly]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7696
Loc: wallasey
Cheers guys, I think an engineer visit is the only solution to my problem as I am no way Internet or computer savvy. Thanks again.

Top
#947505 - 19th May 2015 1:55pm Re: dsl connection [Re: Dilly]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21028
Loc: Wirral
if your out of contract normally after 12 months but check, as it can be 18 or 24 months.
call and threaten to leave.

when you get through to the cancellation team eventually, you will find they will move mountains for free to keep you.

just another way to get the service you should be getting anyway.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
Page 1 of 2 1 2 >

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
KEYS found
by rocks
Yesterday at 11:48 PM
hi
by norma67
Yesterday at 07:42 PM
Huge Gas Explosion in New Ferry Sat 25/03/17
by Dogwalker59
Yesterday at 10:36 AM
Snowhite's Bird Rescue
by diggingdeeper
Yesterday at 02:44 AM
boom
by diggingdeeper
25th Mar 2017 9:39pm
For Sale & Free
boxed 10 inch tablet for sale
by stumpyduck
Yesterday at 07:12 PM
various fly reels and boxes of fly's
by brady
25th Mar 2017 10:48am
Challenge extreme angle grinder used once
by brady
25th Mar 2017 10:43am
White Hyundai I30, 2011 plate For sale, 1.4 petrol
by goodoldphil
24th Mar 2017 6:24pm
I am having a clear out!
by TheComputerLab
24th Mar 2017 4:01pm
Featured Member
Registered: 20th Aug 2011
Posts: 192
Newest Members
norma67, shelleyc1990, Chippy, Onetoughcookie, Monkeyboyliam121
12251 Registered Users
Today's Birthdays
lillypad (70), Tait1969 (48)
New Wirral Info
Planet Earth Tonight
by granny
25th Mar 2017 11:50am
Reclaimed floorboards needed.
by Gold_Moon
25th Mar 2017 10:45am
Has Talktalk been hacked yet again?
by Habdab
24th Mar 2017 10:25am
What does this all mean?
by venice
22nd Mar 2017 12:20pm
black contiboard locally?
by fish5133
21st Mar 2017 9:30pm
News : New Topics
KEYS found
by rocks
Yesterday at 11:48 PM
Another Terrorist Attack ? -London Islington
by fish5133
Yesterday at 03:03 PM
Huge Gas Explosion in New Ferry Sat 25/03/17
by Dogwalker59
Yesterday at 10:36 AM
boom
by diggingdeeper
25th Mar 2017 9:39pm
Incident at Westminster
by granny
22nd Mar 2017 3:40pm
New Enthusiast Forums
Snowhite's Bird Rescue
by diggingdeeper
Yesterday at 02:44 AM
Offset number plates
by venice
23rd Mar 2017 1:24am
File too large
by Dilly
20th Mar 2017 10:41am
ford focus 1.6 t reg rattling
by Little_B
19th Mar 2017 11:02pm
Alloys refurb and colour change. The Wheel Deal.
by TheComputerLab
18th Mar 2017 9:17am
(Views 24hrs)Trending Newest Topics
KEYS found 33
hi 25
Wirral Sunrise Sunset
Sunrise Mon 6:55am
Sunset Mon 7:39pm
Local Time Mon 3:37pm
WikiWirral Can . . . .
Advertising Click me
To Advertise with
Wikiwirral Click Me