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#944234 - 26th Apr 2015 8:17pm samsung r20
johncon Offline

Smartchild

Registered: 17th Oct 2010
Posts: 625
Loc: bromborough
Hi guys my wife's Samsung R20 plus laptop suddenly wont boot up . it powers up and makes all the noise,s it usually does but nothing else just a black screen . any help or any one recommended to have a look at it for us
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#944239 - 26th Apr 2015 8:39pm Re: samsung r20 [Re: johncon]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21027
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If there are any hard drive lights that flash see if they are active. If they are it may just be the screen at fault.
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#944240 - 26th Apr 2015 8:46pm Re: samsung r20 [Re: johncon]
johncon Offline

Smartchild

Registered: 17th Oct 2010
Posts: 625
Loc: bromborough
HI mark it did it this morning just the power light came on and would not boot up turned it off and left it for a while tried it again and was fine then did the same again this evening but now just power light is on no hard drive lights
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#944241 - 26th Apr 2015 8:46pm Re: samsung r20 [Re: johncon]
47fld Offline
Newbeee

Registered: 30th Dec 2010
Posts: 32
Loc: moreton
shine a torch or bright light onto the screen if your back light has gone you should be able to see something.......

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#944242 - 26th Apr 2015 8:50pm Re: samsung r20 [Re: johncon]
lansyp Offline

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Registered: 21st Jul 2009
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Plug into a monitor and see if it boots up if it does it may be your back light which is why you shine the torch

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#944243 - 26th Apr 2015 8:56pm Re: samsung r20 [Re: lansyp]
johncon Offline

Smartchild

Registered: 17th Oct 2010
Posts: 625
Loc: bromborough
None of the hard drive lights are coming on so i dont think it is the screen
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#944246 - 26th Apr 2015 9:12pm Re: samsung r20 [Re: johncon]
Basisboy Offline
Newbeee

Registered: 6th Jun 2010
Posts: 27
Loc: Higher Bebington
Have you taken the battery out and tried to switch on with just mains??
Also do you get any bleeps when you switch on... sometimes the bleep sequence / noise means something - you can google what you hear.

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#944250 - 26th Apr 2015 10:34pm Re: samsung r20 [Re: johncon]
lansyp Offline

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Registered: 21st Jul 2009
Posts: 1452
Loc: rockferry
Is it taking a charge it could be the power socket try wiggleing the power supply thingy and see if it does anything .has there been any spillage on it even just a slight one could cause a problem

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#944276 - 27th Apr 2015 10:43am Re: samsung r20 [Re: johncon]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21027
Loc: Wirral
Originally Posted By: johncon
HI mark it did it this morning just the power light came on and would not boot up turned it off and left it for a while tried it again and was fine then did the same again this evening but now just power light is on no hard drive lights


When your doing these tests.

1. Remove the Battery.
2. When you power off remove the power lead from the laptop. For about 30 seconds.

That will help with diagnosis as it keeps the environment at a good Base to work from.

It is possible that the hard drive lights are not doing anything as there is a screen problem and you cannot read it. Windows will do a count down of about 30 seconds before it goes with what it wants to do.

You should normally see the screen light up with a logo or Boot sequence.

Give this a go it happens on my good old trusty laptop.

Simply close the lid and open it again. Try this a few times. And try to follow the screen with your eyes as you open and close the screen, as it may just be a trapped cable pulling or loose.

Let us know how you get on.
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#944302 - 27th Apr 2015 6:22pm Re: samsung r20 [Re: johncon]
johncon Offline

Smartchild

Registered: 17th Oct 2010
Posts: 625
Loc: bromborough
I have removed the battery and tried leaving it for a while . now when i press the button to start it it sounds like it is trying to start . ie makes a noise twice but still no lights and nothing at all on the screen . I have also tried it with a monitor connected with no result. if it cant be repaired is it still possible to retrieve files and folders from the hard drive ?


Edited by johncon (27th Apr 2015 6:30pm)
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#944352 - 27th Apr 2015 8:07pm Re: samsung r20 [Re: johncon]
lansyp Offline

Forum Addict

Registered: 21st Jul 2009
Posts: 1452
Loc: rockferry
Jyou vcan get a caddy and set your laptop hard drive as a slave and you should be able to retrieve everything

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#944353 - 27th Apr 2015 8:08pm Re: samsung r20 [Re: johncon]
lansyp Offline

Forum Addict

Registered: 21st Jul 2009
Posts: 1452
Loc: rockferry
Sorry can't spell lol

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#944360 - 27th Apr 2015 8:59pm Re: samsung r20 [Re: johncon]
47fld Offline
Newbeee

Registered: 30th Dec 2010
Posts: 32
Loc: moreton
ring peter from wallasey he is aways on wiki wirral and he fixs laptops nice chap very helpfull 07914564824

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