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#921456 - 14th Jan 2015 7:35pm Virgin Media --Irby Heswall
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2998
Loc: Heswallish
Got a letter today from Virgin Media telling me they are handing my home phone and internet account with them over to Talk Talk because Talk Talk will be cheaper and more efficient than the Virgin Media National Service I have.

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#921487 - 14th Jan 2015 8:39pm Re: Virgin Media --Irby Heswall [Re: fish5133]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 14436
Loc: Wirral
I've had a letter today from BT telling me that they've "got good News for me" Welcome to Our New -Better Value Line Rental Plus.

Line rental is going up by 2 per month and I can 4 handy extra features. Ha! (the features aren't worth mentioning.)

So I phoned them and made contact after 15mins , told them I didn't want extra features.

The line rental increase is with adding the 2 admin charge onto the original 16.99. So I assume there is no longer an admin charge ! They haven't stated that in the letter.

It says on the reverse , if I want to cancel more than 14 days after the letter , and stay with standard line rental, I can if I pay by direct debit.etc. Blah, blah, blah.

It won't be long before they introduce an admin fee. (again)

They all make me as mad as a hatter. somad
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#921504 - 14th Jan 2015 8:52pm Re: Virgin Media --Irby Heswall [Re: granny]
sunnyside Offline


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Registered: 4th Apr 2010
Posts: 41290
Loc: wirral
Talk talk is the cheapest internet, Bt are always asking me to return to them , why do they say they are the cheapest, when you tell them what you are paying to talk talk they say sorry we can't match that.

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#921532 - 14th Jan 2015 9:18pm Re: Virgin Media --Irby Heswall [Re: fish5133]
fish5133 Online   content
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Registered: 22nd Mar 2010
Posts: 2998
Loc: Heswallish
Gotta change my email address again--thanks virgin--well they will give me 12 months to do it.
Might as well chuck in my virgin mobile phone as well and go with another

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#921548 - 14th Jan 2015 9:36pm Re: Virgin Media --Irby Heswall [Re: fish5133]
ManxCat Offline

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Registered: 26th Apr 2010
Posts: 214
Loc: Birkenhead
Is this compulsory?
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Traa Dy Liooar

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#921558 - 14th Jan 2015 10:01pm Re: Virgin Media --Irby Heswall [Re: ManxCat]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2998
Loc: Heswallish
Originally Posted By: ManxCat
Is this compulsory?[quote]


looks like it.

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#921569 - 15th Jan 2015 5:32am Re: Virgin Media --Irby Heswall [Re: fish5133]
Blueskier Offline
Enthusiast

Registered: 22nd Mar 2013
Posts: 194
Loc: Wallasey
Originally Posted By: fish5133
Gotta change my email address again--thanks virgin--well they will give me 12 months to do it.
Might as well chuck in my virgin mobile phone as well and go with another

Have you never set up an independent email address? i.e. one not tied to your provider?
I set my original hotmail about 15 years ago and use that for everything. Saves changing everytime you switch.

Also if you are being forced to move why dont you get some money for the trouble.

Talktalk sign ups are currently receiving up to 99.75 cashback.
http://www.topcashback.co.uk/search/merchants/?s=talktalk


Edited by Mark (15th Jan 2015 4:51pm)
Edit Reason: referral link removed

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#921606 - 15th Jan 2015 11:29am Re: Virgin Media --Irby Heswall [Re: fish5133]
Finney Offline
Smartchild

Registered: 22nd Feb 2012
Posts: 415
Loc: here & there....
Fish, I think I would be getting in touch with virgin and asking why the move, my parents had talk talk for a short time before moving to virgin because they could never get on the internet as the broadband speed was so slow. They had an engineer out nearly every week and the problems where never solved until they moved provider.

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#921632 - 15th Jan 2015 4:50pm Re: Virgin Media --Irby Heswall [Re: fish5133]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Originally Posted By: fish5133
Gotta change my email address again--thanks virgin--well they will give me 12 months to do it.
Might as well chuck in my virgin mobile phone as well and go with another


now is the time to set up a google or microsoft (oulook) email account and not be slave to Internet providers.

The move will probably be because they can do it better. Or serve more adds at you.

Your not alone as sky moved its e-mails over to yahoo a year or so ago.
Its an inconvenience.
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#921633 - 15th Jan 2015 4:57pm Re: Virgin Media --Irby Heswall [Re: Finney]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Originally Posted By: Finney
Fish, I think I would be getting in touch with virgin and asking why the move, my parents had talk talk for a short time before moving to virgin because they could never get on the internet as the broadband speed was so slow. They had an engineer out nearly every week and the problems where never solved until they moved provider.


Its only there e-mail services this will have no impact on your connection to your door as e-mail services are all in the sky so to speak.

Your parents when with Talk Talk would have connected with a copper connection to your door (Slow by nature). And the connection speed would have been governed by the distance to the exchange.

Where as virgin keep fibre optics (Fast stuff) right up to the box and your door.

The New Fibre installs via Bt and Talk Talk and Sky only keep the fibre going to the Box in your street and then copper to your door. But this is still 3 times faster than copper all the way back to the exchange.

Hope that helps.
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#921779 - 16th Jan 2015 9:46am Re: Virgin Media --Irby Heswall [Re: fish5133]
daveybm Offline
Enthusiast

Registered: 2nd Mar 2009
Posts: 158
Loc: wallasey
I have Virgin Media and it is fibre to the cabinet and then copper to the door, and I'm on 152Mb.
FTTH ( fibre to the home) is as yet very rare.

Dave


Edited by daveybm (16th Jan 2015 9:50am)

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#921781 - 16th Jan 2015 9:56am Re: Virgin Media --Irby Heswall [Re: fish5133]
GeeMeister Offline
Smartchild

Registered: 4th Jan 2014
Posts: 658
Loc: Wirral
Copper to the door here in Prenton. I dont know anyone with fibre to the house.

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#924032 - 27th Jan 2015 9:55pm Re: Virgin Media --Irby Heswall [Re: fish5133]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2998
Loc: Heswallish
stress stress stress stress. Kids moaning as they have essays to do for work and internet connection dropping out every 5 minutes. Be glad to see the back of Virgin if Talk Talk can improve the service. We are copper from the exchange about 2 mile away . Not the first time had these problems. Two new virgin routers in 4 years--works ok for a bit then same old problems. Wasn't life so much less hassle without all the modern technology

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#924075 - 28th Jan 2015 6:44am Re: Virgin Media --Irby Heswall [Re: fish5133]
HansG Offline
Member

Registered: 6th Jan 2015
Posts: 70
Loc: Wirral
Pretty sure the engineer told me I had fibre to the house... I can see the green cabinet across the street from the end of my drive and when I do a speed test online I have seen it touch 169mb.

Revolutionised my use of the internet.

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#925356 - 2nd Feb 2015 10:41pm Re: Virgin Media --Irby Heswall [Re: fish5133]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2998
Loc: Heswallish
Can anyway get onto www.virginmedia.com.? Been trying for ages to get onto website to check email

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