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#920900 - 11th Jan 2015 8:27pm Sky Plus HD box - frustrating fault. Help needed.
yoller Online   content
Smartchild

Registered: 7th Dec 2008
Posts: 466
Loc: Cheshire
Just over a year ago I upgraded to a Sky Plus HD box. It worked fine for about nine months, but now it's developed a really frustrating intermittent fault.

The TV picture will be showing normally, then suddenly it will flicker and go blank - either a blue or a black screen. Sometimes it will recover almost immediately, but a few seconds later will go again. Eventually, the screen just stays blank.

I've tried various fixes from the Internet - switching off at the mains to reset the system, etc - but they only work temporarily, sometimes for a few weeks. I've been on to Sky, whose 'solution' was to do a software update. I've done this twice, but the problem returned.

If anyone can help with any suggestions, I'd appreciate it. Or do I need a new box?

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#920901 - 11th Jan 2015 8:34pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
nuddy Offline
Member

Registered: 29th Dec 2009
Posts: 92
Loc: birkenhead
Have you tried a new HDMI cable?

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#920902 - 11th Jan 2015 8:38pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
dizdazdoz Online   content

Wise One

Registered: 17th Jan 2010
Posts: 872
Loc: Here
Tell Sky you will leave if they dont fix it as box was only 9 months old when you 1st reported issues, dont let them try and con you into paying for an engineer as it is their responsibility for 12 months, just plainly say you will leave, if they still refuse leave they will phone you norm 1-3 days later asking asking why, explain issues, they ask what you want, tell them to be able to watch what you pay for, they say ok and it's sorted.


Edited by dizdazdoz (11th Jan 2015 8:39pm)

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#920903 - 11th Jan 2015 8:44pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Its probably the dish.
corroded connections.
or faults lnb.

Its all you have left to try.

Sky will want to charge you.
Collar an engineer on the street for a back hander.
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#920908 - 11th Jan 2015 9:02pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
yoller Online   content
Smartchild

Registered: 7th Dec 2008
Posts: 466
Loc: Cheshire
Thanks for all your quick replies.

I don't think it's the dish, because they gave me a new dish when we upgraded. Also, we've got the same box in the next room, which works perfectly.

I'll try a new HDMI cable, but if that doesn't work I'll get back on to Sky and tell them to sort it. I seem to remember that under EU rules these days you're entitled to expect that electrical stuff works for longer than just a year, which is the usual guarantee.

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#920915 - 11th Jan 2015 10:11pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
spinner1 Offline
Member

Registered: 31st Jul 2013
Posts: 74
Loc: prenton
Hi
I have got cable and have the same problem.
Every now and again the screen just goes blue.
I have to switch the TV off then back on and it,s
usually OK. For me it,s the television !!!!

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#920933 - 11th Jan 2015 11:18pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
GaryFromWirral Offline
Old Hand

Registered: 8th Oct 2014
Posts: 356
Loc: Wallasey
I'm having the same problem with my SkyHD box ... will be buying HDMI cable as hopefully that'll stop the black flashes !!! Must be the scart connections

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#920939 - 11th Jan 2015 11:44pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: GaryFromWirral]
sonylegs Offline
Smartchild

Registered: 18th Nov 2014
Posts: 429
Loc: wallasey
Sounds like lack of signal is locking the boxes. I`d re-check all the connections, though might be a bit hard to do if the dish is to high.

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#920947 - 12th Jan 2015 2:08am Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
GeeMeister Offline
Smartchild

Registered: 4th Jan 2014
Posts: 658
Loc: Wirral
It could still be your lnb due to corrostion or oxidation on the connection. I'm assuming you have a multi lnb and not just spliced a connection to your 2nd box. You could swap the boxes round and see if the fault travels with it in order to rule out the lnb.

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#920950 - 12th Jan 2015 5:18am Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
GaryFromWirral Offline
Old Hand

Registered: 8th Oct 2014
Posts: 356
Loc: Wallasey
Try going to the settings menu on TV guide and turning "HDMI CONTROL" to off !!!

I was getting the same problem of black flashes and blue screen ... Seems to have done the trick !!!

Hope that's helped !!!!

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#920955 - 12th Jan 2015 8:36am Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
yoller Online   content
Smartchild

Registered: 7th Dec 2008
Posts: 466
Loc: Cheshire
Thanks once again to everyone for all the advice. I'll try all the suggestions and see how it goes.

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#920963 - 12th Jan 2015 8:43am Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
bert1 Offline

Wiki Veteran

Registered: 27th Nov 2008
Posts: 7921
Loc: tranmere
Swap the boxes over and see how they react in different rooms, at least it might help eliminate any wiring problems.


Edited by bert1 (12th Jan 2015 8:44am)
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Come yourself,
Don't send Jesus,
This is no place for children.


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#921053 - 12th Jan 2015 7:08pm Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
eddtheduck Offline
Forum Addict

Registered: 21st Feb 2011
Posts: 1385
Loc: happy place
Sure your not just blinking raftl when the tv goes black for a second tease
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Not on here no more

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#921367 - 14th Jan 2015 10:58am Re: Sky Plus HD box - frustrating fault. Help needed. [Re: yoller]
Lando Offline

Wise One

Registered: 10th Jul 2011
Posts: 801
Loc: Wirral
Pm me the advice on here won't work !
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"Take It Easy!"

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