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#913244 - 2nd Dec 2014 10:58pm Scottish Power utility company
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
Is anyone on here unfortunate enough to have Scottish Power as an energy supplier? I won't bore you with details why I'm trying to call them, but each time I ring (5 times in last 4 weeks), I have to wait a minimum of 2-3 hours before I speak with someone. Thankfully it's a free phone number or my phone bill would be sky high.
Their customer service is abysmal and even when I have managed to get through, they are still not capable of correcting my bill.
Is it just me or has anyone else had similar experience?

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#913285 - 3rd Dec 2014 9:25am Re: Scottish Power utility company [Re: Elizabeth]
Madge Offline
Old Hand

Registered: 8th Nov 2011
Posts: 345
Loc: Wirral
Always had great service from scottish power, there is a facility for them to call you back when you ring, i use that im not hanging about on the phone when i dont need to,

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#913345 - 3rd Dec 2014 4:18pm Re: Scottish Power utility company [Re: Elizabeth]
Pinzgauer
Unregistered


I've been with SP for 31yrs now. No problems with contacting them. Being up in the hills, power outages are pretty common due to lightning strikes, branches on overhead lines etc. Always got through pretty quickly. I think they are as "good" as any utility company really.

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#913353 - 3rd Dec 2014 5:32pm Re: Scottish Power utility company [Re: ]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
I was with Scottish Power for three years and I thought their customer service was pretty good.
_________________________
Carpe diem.

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#913633 - 4th Dec 2014 6:53pm Re: Scottish Power utility company [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 719
Loc: Prenton, Wirral
Hmmm it must be just me then frown

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#913663 - 4th Dec 2014 10:02pm Re: Scottish Power utility company [Re: Elizabeth]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 3270
Loc: Heswallish
Originally Posted By: Elizabeth
Hmmm it must be just me then frown


Just put a hold on your payments--they will get in touch with you then

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