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#875338 - 15th May 2014 11:21am Laptop Password help
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I sold a laptop on here back in December a
HP Compaq Presario CQ61-223SA

It was a fresh install of Windows 7 on it, and had no user password set or Admin password.

Now 5 months later the buyer has contacted me and, this laptop has started asking for a Admin password and will not let him log on to laptop.

This is a new one on me, I have never heard of a laptop setting it's own password.

Any one any ideas please.
When windows was installed, no password was set.
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#875339 - 15th May 2014 11:22am Re: Laptop Password help [Re: Willo_]
rhoobarb2002 Online   shifty
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Registered: 13th Aug 2011
Posts: 679
Loc: Wirral
It wouldn't, Virus/Spyware or User Error.

Windows password or BIOS?


Edited by rhoobarb2002 (15th May 2014 11:22am)

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#875341 - 15th May 2014 11:33am Re: Laptop Password help [Re: rhoobarb2002]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: rhoobarb2002
It wouldn't, Virus/Spyware or User Error.

Windows password or BIOS?
Windows password.
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#875343 - 15th May 2014 11:44am Re: Laptop Password help [Re: Willo_]
rhoobarb2002 Online   shifty
Veteran

Registered: 13th Aug 2011
Posts: 679
Loc: Wirral
Password rest via boot-cd would be my first suggestion.

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#875349 - 15th May 2014 11:57am Re: Laptop Password help [Re: Willo_]
rhoobarb2002 Online   shifty
Veteran

Registered: 13th Aug 2011
Posts: 679
Loc: Wirral
Something like this;
http://www.howtogeek.com/96805/how-to-reset-your-windows-password-without-an-install-cd/

TBH, it has been 5 months and has only just contacted you with this problem. Unless you added you would be tech support for x amount of months in the advert details I would say it is their problem.

Unless of course they want to pay for your time to sort it wink

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#875350 - 15th May 2014 11:58am Re: Laptop Password help [Re: Willo_]
txt3rob Offline
Old Hand

Registered: 16th Mar 2004
Posts: 308
Loc: Irby
boot from windows 7 DVD press shift f10 when you get the install screen

type

rename d:\windows\system32\utilman.exe d:\windows\system32\utilman1.exe

copy d:\windows\system32\cmd.exe utilman.exe

then reboot
click the blue square bottom left

type net user THEIRUSERNAME 1

then press enter

their new password is 1

PS charge em 20 it's their fault!

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#875351 - 15th May 2014 12:02pm Re: Laptop Password help [Re: txt3rob]
eggandchips Online   Reading

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Registered: 2nd Nov 2011
Posts: 2366
Loc: wallasey
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#875352 - 15th May 2014 12:03pm Re: Laptop Password help [Re: rhoobarb2002]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: rhoobarb2002
Something like this;
http://www.howtogeek.com/96805/how-to-reset-your-windows-password-without-an-install-cd/

TBH, it has been 5 months and has only just contacted you with this problem. Unless you added you would be tech support for x amount of months in the advert details I would say it is their problem.

Unless of course they want to pay for your time to sort it wink
I am happy to try to sort it for them, they bought it from me, so am happy to help.
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#875354 - 15th May 2014 12:08pm Re: Laptop Password help [Re: Willo_]
rhoobarb2002 Online   shifty
Veteran

Registered: 13th Aug 2011
Posts: 679
Loc: Wirral
Originally Posted By: Willo_
Originally Posted By: rhoobarb2002
Something like this;
http://www.howtogeek.com/96805/how-to-reset-your-windows-password-without-an-install-cd/

TBH, it has been 5 months and has only just contacted you with this problem. Unless you added you would be tech support for x amount of months in the advert details I would say it is their problem.

Unless of course they want to pay for your time to sort it wink
I am happy to try to sort it for them, they bought it from me, so am happy to help.


Of course, but having been there and done that with this exact type of thing, 99% of people will abuse your kindness..

I get people who I fixed computers for years ago as a freebie favour ringing me asking if I can fix TV's, DVD Players, washing machines, etc. On the hope I can and will do it for another freebie.


Edited by rhoobarb2002 (15th May 2014 12:13pm)

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#875358 - 15th May 2014 12:32pm Re: Laptop Password help [Re: rhoobarb2002]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: rhoobarb2002
Originally Posted By: Willo_
Originally Posted By: rhoobarb2002
Something like this;
http://www.howtogeek.com/96805/how-to-reset-your-windows-password-without-an-install-cd/

TBH, it has been 5 months and has only just contacted you with this problem. Unless you added you would be tech support for x amount of months in the advert details I would say it is their problem.

Unless of course they want to pay for your time to sort it wink
I am happy to try to sort it for them, they bought it from me, so am happy to help.


Of course, but having been there and done that with this exact type of thing, 99% of people will abuse your kindness..

I get people who I fixed computers for years ago as a freebie favour ringing me asking if I can fix TV's, DVD Players, washing machines, etc. On the hope I can and will do it for another freebie.
Not everyone is the same.
_________________________
..

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#875360 - 15th May 2014 12:45pm Re: Laptop Password help [Re: Willo_]
rhoobarb2002 Online   shifty
Veteran

Registered: 13th Aug 2011
Posts: 679
Loc: Wirral
No, not everyone

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#875372 - 15th May 2014 2:42pm Re: Laptop Password help [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I have now fixed this.
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..

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#875394 - 15th May 2014 6:01pm Re: Laptop Password help [Re: Willo_]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21028
Loc: Wirral
WHich method did you use wink
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#875405 - 15th May 2014 8:10pm Re: Laptop Password help [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
The op password got me into laptop after going in to safe mode, but password would not log on to normal windows, as user account profile had gone.

I then used system restore back to the 10th May.
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#875501 - 16th May 2014 1:54pm Re: Laptop Password help [Re: Willo_]
Habdab Online   content
Addict

Registered: 12th Jun 2011
Posts: 232
Loc: Wallasey
If he can't get into Windows then he can get an Ubuntu Live CD. (it doesn't matter which version) Boot into Ubuntu, access his Hard drive and retrieve his data to an external drive, then format the Laptop and re-install windows.
If his data isn't an issue, he can create a Windows user account and continue to use the old installation. Not my choice though, If it's locked him out once, it'll do it again.

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