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sky tv #856181
6th Feb 2014 10:09am
6th Feb 2014 10:09am
Joined: May 2012
Posts: 2,314
wallasey
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casper Online content OP
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casper  Online Content OP
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wallasey
I have been trying to cancel my sky contract, they really are slippery, giving me mad the run around, anybody had the same problem? mad

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Re: sky tv [Re: casper] #856185
6th Feb 2014 11:29am
6th Feb 2014 11:29am
Joined: Jun 2010
Posts: 1,406
wallasey
lau2908 Offline
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lau2908  Offline
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wallasey
just tell them straight , if your out of contract , i.e you have been with them longer than 12months or have not had any new equipment installed which can extend your contract further within them 12 months they can't do anything

Re: sky tv [Re: casper] #856197
6th Feb 2014 12:19pm
6th Feb 2014 12:19pm
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Wallasey
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Salmon Offline

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Salmon  Offline

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Wallasey
After trying and failing on the phone I emailed them a month or so back to ask how to cancel my subscription ( I had no intention of cancelling). I got a call back within an hour to talk about it and ended up with a reduction in my monthly expense.

Re: sky tv [Re: casper] #856200
6th Feb 2014 12:39pm
6th Feb 2014 12:39pm
Joined: Feb 2009
Posts: 448
Birkenhead
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cathie Offline
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cathie  Offline
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Birkenhead
just cancel the direct debit, they'll soon be in touch ;0)

Re: sky tv [Re: casper] #856202
6th Feb 2014 12:43pm
6th Feb 2014 12:43pm
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snowhite Offline

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Be carefull they dont charge you a cancelation fee.Did you read the terms and conditions before you cancelled?Casper.

Re: sky tv [Re: casper] #856206
6th Feb 2014 1:31pm
6th Feb 2014 1:31pm
Joined: May 2012
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wallasey
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casper Online content OP
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casper  Online Content OP
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wallasey
Contracts out at the end of the month, emailed them to cancel, they said it was too early so I pointed out it says minimum 31 days notice, they then said I had to phone (premium number)although it states you can cancel by email, it should be strait forward but getting the run around.

Re: sky tv [Re: casper] #856222
6th Feb 2014 3:24pm
6th Feb 2014 3:24pm
Joined: Feb 2012
Posts: 417
here & there....
F
Finney Offline
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Finney  Offline
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Joined: Feb 2012
Posts: 417
here & there....
Dont ring the premium number go to www.saynoto0870.com . Click on search alternative number, type in the 0844/0870/0845 number and a list of either 0800 or 01 landline numbers should appear

Re: sky tv [Re: Finney] #856226
6th Feb 2014 3:47pm
6th Feb 2014 3:47pm
Joined: May 2012
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wallasey
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casper Online content OP
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casper  Online Content OP
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wallasey
Thanks Finny

Re: sky tv [Re: casper] #856328
7th Feb 2014 7:25am
7th Feb 2014 7:25am
Joined: Apr 2010
Posts: 574
Canary Islands
MikeT Offline
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MikeT  Offline
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Canary Islands
Originally Posted by casper
I have been trying to cancel my sky contract, they really are slippery, giving me mad the run around, anybody had the same problem? mad

You're not the only one. Sky are scumbags.

Telegraph

If it were me, I'd write to them cancelling the contract. State the date you are cancelling from (i.e. the last date of your 12 months plus one day). State you are within the 31 days notification period. Send the letter signed for. Say in the letter you will be sending it signed for, get a stamped certificate of posting as well, then cancel your direct debit. You might owe them one further payment for the last month, ask them for a final bill and pay that by cheque. Refuse to pay any "early cancellation penalties" if you are totally sure you have cancelled after 12 months.

They then can't say they did not receive your letter, as you have proof it was received and signed for. You can obtain this proof by entering the barcode number on the RM website.

They will threaten you with all sorts and put the debt collectors on you, but you're legally watertight. Just reply to any letters with a copy of your original letter and enclose copies of the RM webpage showing the letter was received and signed for , and the certificate of posting. Send copies, do NOT send the originals or they will "lose" them.

You'll need to be quite determined. Just reply to any contact from them by referring to your original cancellation latter and don't enter into a dialogue. Their retention team will try very hard to tempt you back with all sorts of deals, whether you accept is up to you. Personally I wouldn't p*ss on Rupert Murdoch if he was on fire, but that's me.


Re: sky tv [Re: MikeT] #856331
7th Feb 2014 8:03am
7th Feb 2014 8:03am
Joined: May 2012
Posts: 2,314
wallasey
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casper Online content OP
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casper  Online Content OP
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Joined: May 2012
Posts: 2,314
wallasey
superb Mike T, thanks for the info smile


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