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Joined: Oct 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Oct 2011
Posts: 36 |
We've just been upgraded to a Virgin Super Hub box & it connects via wireless to everything apart from 1 laptop. Any ideas?
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Joined: Jul 2011
Posts: 126
Enthusiast
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Enthusiast
Joined: Jul 2011
Posts: 126 |
anymore information?
Is it the superhub 1 or 2 ? what operating system does the laptop have? was it able to connect to a previous wireless network?
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Joined: Oct 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Oct 2011
Posts: 36 |
Hi
It's a SuperHub 2. Its Windows Vista Home Basic.
Yes, no problems with the old Virgin set-up.
The confusing thing is that my wife & i have exactly the same laptops with the same operating systems. Mine works fine, but hers doesn't
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
Delete the wireless connection. On the laptop via advanced wireless connections tab.
And let it prompt you for the password again.
Reboot the laptop can fix a thousand sins.
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Joined: Feb 2011
Posts: 1,385
Forum Addict
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Forum Addict
Joined: Feb 2011
Posts: 1,385 |
Your Hub is reporting 'online' but has no downstream channels 'locked'. If you're of a mind to check the status of 'locked' channels yourself you can do this by: Type 192.168.0.1 into the address bar of your internet browser Log in to the Hubs' interface with 'admin' as the login and 'changeme' as the password Click on 'Advanced Settings' Click on 'Network Status' which is beneath 'Device Management' 'Downstream Acquisition' should be in a 'Locked' status and further down the screen under 'Downstream Channels' you should see a maximum of 8 locked channels. If you have none locked it might be a good idea to take a screenshot and post the image on here.
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Joined: Oct 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Oct 2011
Posts: 36 |
Thanks Mark & Edd, but unfortunately no luck. It comes back as "access local only" whereas mine says "access local & internet".
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Joined: Feb 2011
Posts: 1,385
Forum Addict
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Forum Addict
Joined: Feb 2011
Posts: 1,385 |
Thanks Mark & Edd, but unfortunately no luck. It comes back as "access local only" whereas mine says "access local & internet". Network sharing centre' and left click on 'Manage Wireless Networks' . From there click on 'Adaptor Properties' and then click 'Configure'. Then click the now visible 'Driver' column and go down to 'Update Driver'. After around 4 minutes of searching it should find the update. closed all boxes. look for the update symbol ( Yellow shield with an exclamation mark) in the start menu/task bar by clock. On pressing this the issue should resolved instantly and the little blue connection symbol should happily spinning away
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Joined: Oct 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Oct 2011
Posts: 36 |
Thanks guys. I'll give your tips a try - really appreciate your time.
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Joined: Feb 2010
Posts: 2,631
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 2,631 |
I had a similar problem once, Virgin had even gone so far as to replace the router but it was still the same.
It turned out that an automatic update to the AntiVirus software that was being used had identified the router as a possible open threat (well, yes) and had blocked access to it.
Removed the software, problem solved.
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Joined: Feb 2011
Posts: 163
Enthusiast
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Enthusiast
Joined: Feb 2011
Posts: 163 |
Also when you access the router try turning off the security and see if it connects then. I've had similar problems in the past with the super hub.
Last edited by rover644; 6th Feb 2014 4:12am.
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