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Virgin Super Hub Problem #856053
5th Feb 2014 7:39pm
5th Feb 2014 7:39pm
Joined: Oct 2011
Posts: 36
Birkenhead
G
Guzzler Offline OP
Newbeee
Guzzler  Offline OP
Newbeee
G
Joined: Oct 2011
Posts: 36
Birkenhead
We've just been upgraded to a Virgin Super Hub box & it connects via wireless to everything apart from 1 laptop. Any ideas?

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Re: Virgin Super Hub Problem [Re: Guzzler] #856065
5th Feb 2014 7:53pm
5th Feb 2014 7:53pm
Joined: Jul 2011
Posts: 126
Prenton
M
movingtables Offline
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movingtables  Offline
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M
Joined: Jul 2011
Posts: 126
Prenton
anymore information?

Is it the superhub 1 or 2 ?
what operating system does the laptop have?
was it able to connect to a previous wireless network?

Re: Virgin Super Hub Problem [Re: movingtables] #856067
5th Feb 2014 8:01pm
5th Feb 2014 8:01pm
Joined: Oct 2011
Posts: 36
Birkenhead
G
Guzzler Offline OP
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Guzzler  Offline OP
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G
Joined: Oct 2011
Posts: 36
Birkenhead
Hi

It's a SuperHub 2. Its Windows Vista Home Basic.

Yes, no problems with the old Virgin set-up.

The confusing thing is that my wife & i have exactly the same laptops with the same operating systems. Mine works fine, but hers doesn't

Re: Virgin Super Hub Problem [Re: Guzzler] #856073
5th Feb 2014 8:05pm
5th Feb 2014 8:05pm
Joined: Nov 2003
Posts: 21,240
Wirral
Mark Offline

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Mark  Offline

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Posts: 21,240
Wirral
Delete the wireless connection.
On the laptop via advanced wireless connections tab.

And let it prompt you for the password again.

Reboot the laptop can fix a thousand sins.


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Re: Virgin Super Hub Problem [Re: Guzzler] #856077
5th Feb 2014 8:12pm
5th Feb 2014 8:12pm
Joined: Feb 2011
Posts: 1,385
happy place
eddtheduck Offline
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eddtheduck  Offline
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happy place
Your Hub is reporting 'online' but has no downstream channels 'locked'. wink

If you're of a mind to check the status of 'locked' channels yourself you can do this by:

Type 192.168.0.1 into the address bar of your internet browser
Log in to the Hubs' interface with 'admin' as the login and 'changeme' as the password
Click on 'Advanced Settings'
Click on 'Network Status' which is beneath 'Device Management'
'Downstream Acquisition' should be in a 'Locked' status and further down the screen under 'Downstream Channels' you should see a maximum of 8 locked channels.
If you have none locked it might be a good idea to take a screenshot and post the image on here.


Not on here no more
Re: Virgin Super Hub Problem [Re: Guzzler] #856097
5th Feb 2014 8:33pm
5th Feb 2014 8:33pm
Joined: Oct 2011
Posts: 36
Birkenhead
G
Guzzler Offline OP
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Guzzler  Offline OP
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G
Joined: Oct 2011
Posts: 36
Birkenhead
Thanks Mark & Edd, but unfortunately no luck. It comes back as "access local only" whereas mine says "access local & internet".

Re: Virgin Super Hub Problem [Re: Guzzler] #856102
5th Feb 2014 8:50pm
5th Feb 2014 8:50pm
Joined: Feb 2011
Posts: 1,385
happy place
eddtheduck Offline
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eddtheduck  Offline
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happy place
Originally Posted by Guzzler
Thanks Mark & Edd, but unfortunately no luck. It comes back as "access local only" whereas mine says "access local & internet".


Network sharing centre' and left click on 'Manage Wireless Networks' . From there click on 'Adaptor Properties' and then click 'Configure'.

Then click the now visible 'Driver' column and go down to 'Update Driver'. After around 4 minutes of searching it should find the update. closed all boxes. look for the update symbol ( Yellow shield with an exclamation mark) in the start menu/task bar by clock. On pressing this the issue should resolved instantly and the little blue connection symbol should happily spinning away smile


Not on here no more
Re: Virgin Super Hub Problem [Re: Guzzler] #856135
5th Feb 2014 10:00pm
5th Feb 2014 10:00pm
Joined: Oct 2011
Posts: 36
Birkenhead
G
Guzzler Offline OP
Newbeee
Guzzler  Offline OP
Newbeee
G
Joined: Oct 2011
Posts: 36
Birkenhead
Thanks guys. I'll give your tips a try - really appreciate your time.

Re: Virgin Super Hub Problem [Re: Guzzler] #856154
5th Feb 2014 11:34pm
5th Feb 2014 11:34pm
Joined: Feb 2010
Posts: 2,631
Wirral
T
TheDr Offline
Forum Master
TheDr  Offline
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T
Joined: Feb 2010
Posts: 2,631
Wirral
I had a similar problem once, Virgin had even gone so far as to replace the router but it was still the same.

It turned out that an automatic update to the AntiVirus software that was being used had identified the router as a possible open threat (well, yes) and had blocked access to it.

Removed the software, problem solved.

Re: Virgin Super Hub Problem [Re: Guzzler] #856159
6th Feb 2014 3:11am
6th Feb 2014 3:11am
Joined: Feb 2011
Posts: 163
Tranmere
R
rover644 Offline
Enthusiast
rover644  Offline
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R
Joined: Feb 2011
Posts: 163
Tranmere
Also when you access the router try turning off the security and see if it connects then. I've had similar problems in the past with the super hub.

Last edited by rover644; 6th Feb 2014 3:12am.

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