WikiWirral Wirral's Biggest Online Forum
Forum Stats
12252 Members
65 Forums
72899 Topics
982721 Posts
49 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
89 registered (alan128, 16 invisible), 1909 Guests and 300 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Boom : New Ferry Explosion 2237
Incident at Westminster 1645
Offset number plates 531
Huge Gas Explosion in New Ferry Sat 25/03/17 340
What does this all mean? 263
Planet Earth Tonight 251
black contiboard locally? 250
Death at Leasowe Train Station 225
Has Talktalk been hacked yet again? 225
Reclaimed floorboards needed. 186
New General Forums
hi
by norma67
26th Mar 2017 7:42pm
Clocks go Forward
by Mark
25th Mar 2017 3:01pm
Mannequin Challenge AKA MRI Scan
by fish5133
24th Mar 2017 11:20am
Surely the most honest add.....
by buddy
20th Mar 2017 5:43pm
New Wirral History
William Bernard's building, Birkenhead
by yoller
20th Mar 2017 4:27pm
1882 Plan of the borough of Birkenhead and Wards
by Dave_Wood
19th Mar 2017 11:57am
New Brighton Coop
by Mike_White
9th Mar 2017 12:48pm
Tranmere High School for Girls 1882 Chesnut Grove
by sarah708
6th Mar 2017 8:23pm
Whetstone Lane, Birkenhead
by MoretonExpat
6th Mar 2017 8:04am
Forum Tips
Photo Gallery Forums
Birkenhead Transport Museum 24th Feb 2017
fireworks on the Mersey last night
Topic Replies
Prescriptions
by Raven61
45 minutes 17 seconds ago
Death at Leasowe Train Station
by fish5133
Yesterday at 11:12 PM
'March' Photo Competition.
by granny
Yesterday at 11:02 PM
Boom : New Ferry Explosion
by fish5133
Yesterday at 10:01 PM
What song are you listening to?
by Vanmanone
Yesterday at 03:50 PM
Huge Gas Explosion in New Ferry Sat 25/03/17
by venice
Yesterday at 01:18 PM
Incident at Westminster
by casper
Yesterday at 09:48 AM
Snowhite's Bird Rescue
by diggingdeeper
Yesterday at 12:34 AM
33 lions
by granny
Yesterday at 12:03 AM
March
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
Recent Posts : What's On ?
Planet Earth Tonight
by Excoriator
26th Mar 2017 10:31am
Lee and Cragg Quarries - Bacup
by Mark
23rd Mar 2017 7:43am
Topic Options
Rate This Topic
#848387 - 6th Jan 2014 11:21pm Dispute with Visa/Booking Company
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
I'm hoping someone can point me in the right direction here, especially anyone who works in the banking industry. I'll try to cut a long story short :-

Back in September my son booked a flight from South Korea to UK scheduled to arrive on 19th Dec.
He booked online through a company called BudgetAir, and used his Visa debit card.
In early October, he rang BudgetAir to cancel the flight and rec'd an email from them explaining that he must tell them his name, flight confirmation number and dates of travel.
They told him he would have to pay a cancellation fee of about 100 which he agreed.
Their email stated it could be 8-10 weeks before it would appear credited back to his card.
He sent the req info and waited.
On 28th December he rang them to ask about the refund and was told that his emailed response had not been received and therefore his ticket was treated as a 'no-show' and no refund will be given (he has the letter emailed to them in his sent items dated 7th Oct)

Now, they have said they will only give him a 95 refund and they are still saying he was a 'no show'.

I told him to do a dispute through Visa, however Barclays tried to say that he has gone past the acceptable 8 week time frame in which someone must file a dispute. I don't believe that the dispute started 8-10 weeks ago, in my mind it began on 28th December. There was no dispute until after 10 weeks or more had elapsed with no sign of refund.

Does anyone here have any idea how my son can start to recoup the 650 that he's legitimately owed?

Top
Law & Order : Advertising
Click me for more Information......

* * * Dentwiz : Paintless Dent Repair * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#848398 - 7th Jan 2014 12:29am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
I might have got some of this wrong (unlikely, but it has been known to happen smile )

Now this is UK law, so might be different if he's claiming under USA rules.

The time limit for disputes is usually 60 days (the eight weeks they talk about), however this is from the date the transaction appeared on his statement, so the booking in September might not have been on until Oct meaning that his time didn't run out until Dec (which I'm guessing is what the airline were counting on), he might however have dropped lucky and it not be on that month but the November one, in which case he's well inside, however this isn't all he is covered by.

Chargebacks are valid for 120 days, and furthermore (as certain items such as holidays are booked well in advance) it starts on the date of the expected service (in his case the flight in December), so he can try that.

Lastly he has Section 75, which makes Visa jointly liable for the debt, by them refusing to get involved and passing on the complete liability to your son they would be in breach and usually give you the money back fairly quickly when you ask them for the complete financial details of the transaction (which you are entitled to) as you want to refer it to the FSO (tend to have your money back by the end of the day).

If he gets stuck give me a shout and I'll dust off the old law books.

Top
#848417 - 7th Jan 2014 8:58am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Emeeh Offline
Enthusiast

Registered: 8th Nov 2013
Posts: 151
Loc: Wirral
Are Visa still jointly responsible with it being a debit rather than credit card.

Easy to say now but I'd always send things like this via recorded delivery.

Top
#848422 - 7th Jan 2014 9:23am Re: Dispute with Visa/Booking Company [Re: Emeeh]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Originally Posted By: Emeeh
Are Visa still jointly responsible with it being a debit rather than credit card.

Easy to say now but I'd always send things like this via recorded delivery.


And that will teach me to answer late at night.

As it's a debit card section 75 doesn't count, you should still be able to get it as a chargeback though.

Top
#848440 - 7th Jan 2014 10:57am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1757
Loc: Oxton
Did he get any sort of confirmation email or letter of his request to cancel, other than a reply to his initial inquiry?

Top
#848609 - 7th Jan 2014 8:22pm Re: Dispute with Visa/Booking Company [Re: Gibbo]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: Gibbo
Did he get any sort of confirmation email or letter of his request to cancel, other than a reply to his initial inquiry?



The only email he got (and sorry I don't have a copy to quote exactly) was BudgetAir saying how sorry they were that he was cancelling his flight and would he please give them the flight confirmation number etc etc. He had spoken with someone on the phone to initially cancel, they then explained the penalty for cancellation and subsequently sent the email.
Unfortunately once he'd sent the response with all they'd asked for, he didn't contact BudgetAir again as they had explained it would take 8-10 weeks for the refund to appear. He assumed they had received the email as they had done with all others he'd sent, and no reason to think otherwise.
I suppose you could say that he should have confirmed via phone that they did get it frown

Top
#848612 - 7th Jan 2014 8:30pm Re: Dispute with Visa/Booking Company [Re: TheDr]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: TheDr
I might have got some of this wrong (unlikely, but it has been known to happen smile )

Now this is UK law, so might be different if he's claiming under USA rules.

The time limit for disputes is usually 60 days (the eight weeks they talk about), however this is from the date the transaction appeared on his statement, so the booking in September might not have been on until Oct meaning that his time didn't run out until Dec (which I'm guessing is what the airline were counting on), he might however have dropped lucky and it not be on that month but the November one, in which case he's well inside, however this isn't all he is covered by.

Chargebacks are valid for 120 days, and furthermore (as certain items such as holidays are booked well in advance) it starts on the date of the expected service (in his case the flight in December), so he can try that.

Lastly he has Section 75, which makes Visa jointly liable for the debt, by them refusing to get involved and passing on the complete liability to your son they would be in breach and usually give you the money back fairly quickly when you ask them for the complete financial details of the transaction (which you are entitled to) as you want to refer it to the FSO (tend to have your money back by the end of the day).

If he gets stuck give me a shout and I'll dust off the old law books.


I fully understand the 60 day time limit rule and as I'd said, in my mind there was no dispute until end of December because up until that time, technically there was no question of him not getting a refund. It only came about when he rang them and they began the whole "we didn't get your email with all the original flight details".
Up until that time, he was abiding by the BudgetAir guidelines of having to wait up to 10 weeks for the refund.

I'll keep you posted as to how he gets on with it all, and thanks for your expertise smile

Top
#848613 - 7th Jan 2014 8:32pm Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
One more thing to add to this is, they offered him 95 refund.

IF, as they are claiming they had no knowledge of the cancellation, and treated the ticket as a "no show" why would they offer any refund at all?

Top
#848659 - 8th Jan 2014 9:18am Re: Dispute with Visa/Booking Company [Re: Elizabeth]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1757
Loc: Oxton
Gesture of goodwill?

If you cannot prove you sent a cancellation then they can easily claim or honestly say they never received it and may have just assumed that the cancellation fee of 100 was too high to pay and you'd go ahead with the flight.

Top

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
Death at Leasowe Train Station
by Mark
Yesterday at 10:02 PM
KEYS found
by rocks
26th Mar 2017 11:48pm
hi
by norma67
26th Mar 2017 7:42pm
Huge Gas Explosion in New Ferry Sat 25/03/17
by Dogwalker59
26th Mar 2017 10:36am
Snowhite's Bird Rescue
by diggingdeeper
26th Mar 2017 2:44am
For Sale & Free
boxed 10 inch tablet for sale
by stumpyduck
26th Mar 2017 7:12pm
various fly reels and boxes of fly's
by brady
25th Mar 2017 10:48am
Challenge extreme angle grinder used once
by brady
25th Mar 2017 10:43am
White Hyundai I30, 2011 plate For sale, 1.4 petrol
by goodoldphil
24th Mar 2017 6:24pm
I am having a clear out!
by TheComputerLab
24th Mar 2017 4:01pm
Featured Member
Registered: 17th Jul 2011
Posts: 7696
Newest Members
Noize, cartoonhead, shelleyc1990, Chippy, Onetoughcookie
12252 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Planet Earth Tonight
by granny
25th Mar 2017 11:50am
Reclaimed floorboards needed.
by Gold_Moon
25th Mar 2017 10:45am
Has Talktalk been hacked yet again?
by Habdab
24th Mar 2017 10:25am
What does this all mean?
by venice
22nd Mar 2017 12:20pm
black contiboard locally?
by fish5133
21st Mar 2017 9:30pm
News : New Topics
Death at Leasowe Train Station
by Mark
Yesterday at 10:02 PM
KEYS found
by rocks
26th Mar 2017 11:48pm
Another Terrorist Attack ? -London Islington
by fish5133
26th Mar 2017 3:03pm
Huge Gas Explosion in New Ferry Sat 25/03/17
by Dogwalker59
26th Mar 2017 10:36am
Boom : New Ferry Explosion
by diggingdeeper
25th Mar 2017 9:39pm
New Enthusiast Forums
Snowhite's Bird Rescue
by diggingdeeper
26th Mar 2017 2:44am
Offset number plates
by venice
23rd Mar 2017 1:24am
File too large
by Dilly
20th Mar 2017 10:41am
ford focus 1.6 t reg rattling
by Little_B
19th Mar 2017 11:02pm
Alloys refurb and colour change. The Wheel Deal.
by TheComputerLab
18th Mar 2017 9:17am
(Views 24hrs)Trending Newest Topics
Death at Leasowe Train Station 225
Wirral Sunrise Sunset
Sunrise Tue 6:53am
Sunset Tue 7:41pm
Local Time Tue 12:53pm
WikiWirral Can . . . .