WikiWirral Share a Little Learn a Lot about your Wirral
Forum Statistics
Posts1,006,517
Topics74,473
Members12,695
Forums66
Posts in last 24hrs25
Most Online7,831
Apr 8th, 2013
Who's Online Now
66 registered members (11kendo, 13 invisible), 1,112 guests, and297 spiders.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


Popular Topics(Views 7days)
New General Forums
Two people and a car
by cools. 13th Aug 2018 3:47pm
How do Breasts Have So Much Power ?
by granny. 5th Aug 2018 4:33pm
Where's this?
by venice. 5th Aug 2018 3:24am
HAPPY BIRTHDAY
by rocks. 4th Aug 2018 11:25am
New Wirral History
Birkenhead Market.
by venice. 4th Aug 2018 7:54pm
1970's Murder in Central Park, Wallasey
by cutespam. 4th Aug 2018 11:28am
Clatterbridge workhouse
by venice. 4th Aug 2018 11:22am
Sir Thomas Massey Stanley 1841
by bliplandy. 1st Aug 2018 2:57pm
Listed buildings site
by derekdwc. 23rd Jul 2018 9:08pm
Forum Tips
Photo Gallery Forums
Over Exposed Crash Site
Birkenhead Priory / Laird's crane today
Topic Replies
More threats to Wirral's Green Belt
by diggingdeeper. 16th Aug 2018 9:59pm
What song are you listening to?
by starakita. 16th Aug 2018 9:41pm
Need an earth strap fitting....
by gerrymoore. 16th Aug 2018 2:03pm
Xbox One 1tb
by Ocanisak. 16th Aug 2018 1:22pm
Opticians and Glasses
by Moonstar. 16th Aug 2018 10:19am
Gibson House
by diggingdeeper. 14th Aug 2018 8:59pm
Another plan for Birkenhead
by Gibbo. 14th Aug 2018 10:28am
paint mixing
by gerrymoore. 13th Aug 2018 9:28am
Finds 08/08/18
by Detecting_wirral. 13th Aug 2018 9:00am
August
M T W T F S S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
Recent Posts : What's On ?
The Duke of Lancaster
by Gibbo. 7th Aug 2018 11:23am
Ness Gardens Fun Day
by granny. 3rd Aug 2018 1:39pm
Previous Topic
Next Topic
Print Topic
Rate Topic
Page 1 of 2 1 2
cannot get emails #844807
20th Dec 2013 4:28pm
20th Dec 2013 4:28pm
Joined: Oct 2011
Posts: 286
moreton
R
rossie Offline OP
Addict
rossie  Offline OP
Addict
R
Joined: Oct 2011
Posts: 286
moreton
I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of 60 or take out a 12 month contract at 10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.

Google Ads
Re: cannot get emails [Re: rossie] #844815
20th Dec 2013 5:26pm
20th Dec 2013 5:26pm
Joined: Nov 2013
Posts: 151
Wirral
E
Emeeh Offline
Enthusiast
Emeeh  Offline
Enthusiast
E
Joined: Nov 2013
Posts: 151
Wirral
Who provides your email service?

Re: cannot get emails [Re: rossie] #844816
20th Dec 2013 5:27pm
20th Dec 2013 5:27pm
Joined: Nov 2013
Posts: 151
Wirral
E
Emeeh Offline
Enthusiast
Emeeh  Offline
Enthusiast
E
Joined: Nov 2013
Posts: 151
Wirral
(I'm assuming Virgin are your ISP and that your email isn't through Virgin)

Re: cannot get emails [Re: rossie] #844821
20th Dec 2013 5:40pm
20th Dec 2013 5:40pm
Joined: Nov 2003
Posts: 21,190
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,190
Wirral
Firewall or connecting to the wrong wifi router?

Ive sent you a private message rossie


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: cannot get emails [Re: rossie] #844828
20th Dec 2013 6:37pm
20th Dec 2013 6:37pm
Joined: Oct 2011
Posts: 286
moreton
R
rossie Offline OP
Addict
rossie  Offline OP
Addict
R
Joined: Oct 2011
Posts: 286
moreton
Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.

Re: cannot get emails [Re: rossie] #844839
20th Dec 2013 7:15pm
20th Dec 2013 7:15pm
Joined: Nov 2003
Posts: 21,190
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,190
Wirral
As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.

Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".

Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.

Re connect. And select Home network.
Make sure you have the correct password for the router.


Who is your e-mail provider ?

They couldn't have removed the connection if connected remotely.


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: cannot get emails [Re: rossie] #844852
20th Dec 2013 8:24pm
20th Dec 2013 8:24pm
Joined: May 2011
Posts: 73
wirral
N
norma Offline
Member
norma  Offline
Member
N
Joined: May 2011
Posts: 73
wirral
it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you

Re: cannot get emails [Re: rossie] #844855
20th Dec 2013 8:32pm
20th Dec 2013 8:32pm
Joined: Nov 2003
Posts: 21,190
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,190
Wirral
Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: cannot get emails [Re: rossie] #844857
20th Dec 2013 8:41pm
20th Dec 2013 8:41pm
Joined: Nov 2003
Posts: 21,190
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,190
Wirral
If your on yahoo read this topic.

click me

Last edited by Mark; 20th Dec 2013 8:46pm.

My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: cannot get emails [Re: rossie] #844858
20th Dec 2013 8:41pm
20th Dec 2013 8:41pm
Joined: Mar 2010
Posts: 607
wallasey
C
chris123 Offline
Smartchild
chris123  Offline
Smartchild
C
Joined: Mar 2010
Posts: 607
wallasey
Could be a DNS issue on Virgin?

Re: cannot get emails [Re: rossie] #844860
20th Dec 2013 8:45pm
20th Dec 2013 8:45pm
Joined: Nov 2003
Posts: 21,190
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,190
Wirral
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: cannot get emails [Re: Mark] #844862
20th Dec 2013 8:50pm
20th Dec 2013 8:50pm
Joined: Mar 2010
Posts: 607
wallasey
C
chris123 Offline
Smartchild
chris123  Offline
Smartchild
C
Joined: Mar 2010
Posts: 607
wallasey
Originally Posted by Mark
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on smile

Re: cannot get emails [Re: rossie] #844882
20th Dec 2013 10:07pm
20th Dec 2013 10:07pm
Joined: Oct 2011
Posts: 1,846
Wallasey
S
Salmon Online content
Forum Addict
Salmon  Online Content
Forum Addict
S
Joined: Oct 2011
Posts: 1,846
Wallasey
Just to let you know that Rossie is not ignoring all your helpful advice, she is baby sitting her granddaughter tonight.

Re: cannot get emails [Re: rossie] #844905
21st Dec 2013 7:12am
21st Dec 2013 7:12am
Joined: Oct 2011
Posts: 286
moreton
R
rossie Offline OP
Addict
rossie  Offline OP
Addict
R
Joined: Oct 2011
Posts: 286
moreton
Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx

Re: cannot get emails [Re: rossie] #845097
22nd Dec 2013 9:00am
22nd Dec 2013 9:00am
Joined: Nov 2003
Posts: 21,190
Wirral
Mark Online Reading

Wiki Master
Mark  Online Reading

Wiki Master
Joined: Nov 2003
Posts: 21,190
Wirral
Rossie,
A ping test can help with the issue.

From the start bar search type in

cmd

Click on the program cmd to start the program.

Type in lower case ping youremailprovider.com (hit enter)

Example
ping sky.com

This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.

So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Page 1 of 2 1 2

Moderated by  Mark 

Random Wirral Images

Click to View Topic.
Newest Topics
Opticians and Glasses
by Moonstar. 15th Aug 2018 1:05pm
Need an earth strap fitting....
by gerrymoore. 13th Aug 2018 9:31am
paint mixing
by locomotive. 11th Aug 2018 8:52pm
Another plan for Birkenhead
by Norton. 10th Aug 2018 4:47pm
Crucifixion
by diggingdeeper. 9th Aug 2018 10:34pm
For Sale & Free
older type phones
by Snodvan. 8th Aug 2018 8:10pm
Xbox One 1tb
by Ocanisak. 6th Aug 2018 3:21pm
Holiday Rental
by Peter0787. 29th Jul 2018 3:03pm
Wanted moped parts.
by vw_kyle. 28th Jul 2018 7:43pm
Samsung S7
by Dilly. 28th Jul 2018 8:39am
Member Spotlight
starakita
starakita
between heaven & hell
Posts: 2,325
Joined: October 2009
Show All Member Profiles 
Newest Members
kurto, DetectWirral79, CharlotteE, jackiebee, RRowley21
12695 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
paint mixing
by locomotive. 11th Aug 2018 8:52pm
Water treatment plant Wrexham.
by venice. 8th Aug 2018 11:25am
Ness Gardens Fun Day
by granny. 3rd Aug 2018 1:39pm
Hanging a 11kg mirror on a dot and dab wall
by yr20405. 30th Jul 2018 9:29am
The Duke of Lancaster
by snowhite. 29th Jul 2018 8:50pm
News : New Topics
Another plan for Birkenhead
by Norton. 10th Aug 2018 4:47pm
Crucifixion
by diggingdeeper. 9th Aug 2018 10:34pm
Big Police Hunt Irby Pensby Thursaston
by fish5133. 8th Aug 2018 11:43pm
Trump on his pedestal.. again.
by granny. 3rd Aug 2018 1:48pm
Lost
by Kylix. 31st Jul 2018 4:24pm
New Enthusiast Forums
Opticians and Glasses
by Moonstar. 15th Aug 2018 1:05pm
Need an earth strap fitting....
by gerrymoore. 13th Aug 2018 9:31am
Finds 08/08/18
by Detecting_wirral. 9th Aug 2018 8:16pm
Gadget for stopcock
by venice. 8th Aug 2018 12:50pm
NICO the gorilla
by cools. 8th Aug 2018 10:02am
Popular Topics(Views 24hrs)
Wirral Sunrise Sunset
Sunrise Thu 5:54am
Sunset Thu 8:38pm
Local Time Thu 10:29pm
Powered by UBB.threads™ PHP Forum Software 7.6.1.1