WikiWirral Share a Little Learn a Lot about your Wirral
Forum Stats
12330 Members
65 Forums
73260 Topics
989276 Posts
66 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
70 registered (alan128, 13 invisible), 1334 Guests and 261 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Finsbury Park mosque. 1294
Bexit Offer for EU Citizens 408
Washing machine 266
Range Rover P38A Air Suspension Help Needed 209
Loving Home Wanted For 3 Cats. 176
Deja Vu, Lightning Strikes Thrice, Groundhog Day 148
Benefit Cap is Unlawful 135
VW t4 fixed side window replacement 112
Wanted roof box 97
audi specialised pls 55
New General Forums
Theresa May and the Holy Grail
by snowhite
Yesterday at 06:17 PM
Deja Vu, Lightning Strikes Thrice, Groundhog Day
by fish5133
22nd Jun 2017 7:38pm
Ant and Dec
by cools
18th Jun 2017 2:11pm
Another Scam
by Excoriator
18th Jun 2017 10:00am
New Wirral History
Round the Wirral with a movie camera[1934]
by snowhite
16th Jun 2017 2:03pm
Bascule Bridge
by Sufee
6th Jun 2017 9:09pm
Pathe news short - merseytunnel 1934
by oldpm01
5th Jun 2017 1:57pm
1878 Post Office Directory of Cheshire query
by derekdwc
1st Jun 2017 10:41pm
Bakery at 275 Poulton Road 1925 onwards
by JAFitz
30th May 2017 8:59pm
Forum Tips
Photo Gallery Forums
wirral from Liverpool big wheel
New Brighton Big Wheel
Topic Replies
Bexit Offer for EU Citizens
by Excoriator
Today at 12:07 AM
live webcam from africa, a must see
by cools
Yesterday at 09:01 PM
audi specialised pls
by diggingdeeper
Yesterday at 05:41 PM
Ipad 1 charger
by madrob
Yesterday at 02:34 PM
What song are you listening to?
by snowshoes
Yesterday at 01:34 PM
Sailing volunteers
by dogsbrain
Yesterday at 01:11 PM
Finsbury Park mosque.
by Beethoven
Yesterday at 11:03 AM
Loving Home Wanted For 3 Cats.
by lincle
24th Jun 2017 12:03pm
60 KG Weights set & exercise bars FOR SALE 40 !!
by GaryFromWirral
24th Jun 2017 10:25am
June
M Tu W Th F Sa Su
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
Recent Posts : What's On ?
Shotwick - Old And New (Hall and Solar Farm)
by diggingdeeper
18th Jun 2017 11:41am
Sefton Park
by diggingdeeper
17th Jun 2017 7:28pm
Page 1 of 2 1 2 >
Topic Options
Rate This Topic
#844807 - 20th Dec 2013 4:28pm cannot get emails
rossie Offline
Addict

Registered: 7th Oct 2011
Posts: 277
Loc: moreton
I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of 60 or take out a 12 month contract at 10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.

Top
Google Ads
#844815 - 20th Dec 2013 5:26pm Re: cannot get emails [Re: rossie]
Emeeh Offline
Enthusiast

Registered: 8th Nov 2013
Posts: 151
Loc: Wirral
Who provides your email service?

Top
#844816 - 20th Dec 2013 5:27pm Re: cannot get emails [Re: rossie]
Emeeh Offline
Enthusiast

Registered: 8th Nov 2013
Posts: 151
Loc: Wirral
(I'm assuming Virgin are your ISP and that your email isn't through Virgin)

Top
#844821 - 20th Dec 2013 5:40pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Firewall or connecting to the wrong wifi router?

Ive sent you a private message rossie
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#844828 - 20th Dec 2013 6:37pm Re: cannot get emails [Re: rossie]
rossie Offline
Addict

Registered: 7th Oct 2011
Posts: 277
Loc: moreton
Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.

Top
#844839 - 20th Dec 2013 7:15pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.

Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".

Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.

Re connect. And select Home network.
Make sure you have the correct password for the router.


Who is your e-mail provider ?

They couldn't have removed the connection if connected remotely.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#844852 - 20th Dec 2013 8:24pm Re: cannot get emails [Re: rossie]
norma Offline
Member

Registered: 12th May 2011
Posts: 73
Loc: wirral
it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you

Top
#844855 - 20th Dec 2013 8:32pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#844857 - 20th Dec 2013 8:41pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
If your on yahoo read this topic.

click me


Edited by Mark (20th Dec 2013 8:46pm)
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#844858 - 20th Dec 2013 8:41pm Re: cannot get emails [Re: rossie]
chris123 Offline
Smartchild

Registered: 1st Mar 2010
Posts: 607
Loc: wallasey
Could be a DNS issue on Virgin?

Top
#844860 - 20th Dec 2013 8:45pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
#844862 - 20th Dec 2013 8:50pm Re: cannot get emails [Re: Mark]
chris123 Offline
Smartchild

Registered: 1st Mar 2010
Posts: 607
Loc: wallasey
Originally Posted By: Mark
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on smile

Top
#844882 - 20th Dec 2013 10:07pm Re: cannot get emails [Re: rossie]
Salmon Online   content

Forum Addict

Registered: 8th Oct 2011
Posts: 1759
Loc: Wallasey
Just to let you know that Rossie is not ignoring all your helpful advice, she is Baby sitting her granddaughter tonight.

Top
#844905 - 21st Dec 2013 7:12am Re: cannot get emails [Re: rossie]
rossie Offline
Addict

Registered: 7th Oct 2011
Posts: 277
Loc: moreton
Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx

Top
#845097 - 22nd Dec 2013 9:00am Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21062
Loc: Wirral
Rossie,
A ping test can help with the issue.

From the start bar search type in

cmd

Click on the program cmd to start the program.

Type in lower case ping youremailprovider.com (hit enter)

Example
ping sky.com

This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.

So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

Top
Page 1 of 2 1 2 >

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
audi specialised pls
by Little_B
Yesterday at 05:02 PM
Bexit Offer for EU Citizens
by granny
23rd Jun 2017 9:38am
Benefit Cap is Unlawful
by RUDEBOX
22nd Jun 2017 7:37pm
VW t4 fixed side window replacement
by Mike72
22nd Jun 2017 8:00am
Range Rover P38A Air Suspension Help Needed
by Martin1943
20th Jun 2017 8:06pm
For Sale & Free
Ipad 1 charger
by madrob
Yesterday at 02:34 PM
Washing machine
by GingerTom
20th Jun 2017 9:05pm
22" full 1080p hd and freeview tv
by monsterz4
20th Jun 2017 8:50pm
Apple TV box the 1gen
by monsterz4
20th Jun 2017 8:48pm
42 lf smart tv
by stumpyduck
20th Jun 2017 8:15pm
Featured Member
Registered: 19th Mar 2008
Posts: 1279
Newest Members
OwenChristian, DaveAitch, Fairz87, mikerobbo84, Robbo1960
12330 Registered Users
Today's Birthdays
turnip (26)
New Wirral Info
Shotwick - Old And New (Hall and Solar Farm)
by diggingdeeper
15th Jun 2017 10:19pm
Sefton Park
by diggingdeeper
15th Jun 2017 10:02pm
Property Law
by lau2908
14th Jun 2017 8:04pm
van driver needed
by futurepast
14th Jun 2017 7:34pm
Sailing volunteers
by dogsbrain
14th Jun 2017 4:31pm
News : New Topics
Bexit Offer for EU Citizens
by granny
23rd Jun 2017 9:38am
Benefit Cap is Unlawful
by RUDEBOX
22nd Jun 2017 7:37pm
Finsbury Park mosque.
by Beethoven
19th Jun 2017 11:42am
Grenfell Tower - Notting Hill
by diggingdeeper
14th Jun 2017 5:13am
Manchester airport
by Dilly
9th Jun 2017 6:01pm
New Enthusiast Forums
audi specialised pls
by Little_B
Yesterday at 05:02 PM
VW t4 fixed side window replacement
by Mike72
22nd Jun 2017 8:00am
Range Rover P38A Air Suspension Help Needed
by Martin1943
20th Jun 2017 8:06pm
Loving Home Wanted For 3 Cats.
by DavidC
20th Jun 2017 8:32am
Loving Home Wanted For 3 Cats.
by DavidC
18th Jun 2017 6:02pm
(Views 24hrs)Trending Newest Topics
audi specialised pls 55
Ipad 1 charger 29
Wirral Sunrise Sunset
Sunrise Mon 4:45am
Sunset Mon 9:45pm
Local Time Mon 2:34am
WikiWirral Can . . . .
Advertising Click me
To Advertise with
Wikiwirral Click Me