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cannot get emails #844807
20th Dec 2013 4:28pm
20th Dec 2013 4:28pm
Joined: Oct 2011
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moreton
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rossie Offline OP
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I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of 60 or take out a 12 month contract at 10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.

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Re: cannot get emails [Re: rossie] #844815
20th Dec 2013 5:26pm
20th Dec 2013 5:26pm
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Emeeh Offline
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Who provides your email service?

Re: cannot get emails [Re: rossie] #844816
20th Dec 2013 5:27pm
20th Dec 2013 5:27pm
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Emeeh Offline
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(I'm assuming Virgin are your ISP and that your email isn't through Virgin)

Re: cannot get emails [Re: rossie] #844821
20th Dec 2013 5:40pm
20th Dec 2013 5:40pm
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Mark Online Reading

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Mark  Online Reading

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Firewall or connecting to the wrong wifi router?

Ive sent you a private message rossie


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Re: cannot get emails [Re: rossie] #844828
20th Dec 2013 6:37pm
20th Dec 2013 6:37pm
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rossie Offline OP
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Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.

Re: cannot get emails [Re: rossie] #844839
20th Dec 2013 7:15pm
20th Dec 2013 7:15pm
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Mark Online Reading

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As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.

Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".

Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.

Re connect. And select Home network.
Make sure you have the correct password for the router.


Who is your e-mail provider ?

They couldn't have removed the connection if connected remotely.


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Re: cannot get emails [Re: rossie] #844852
20th Dec 2013 8:24pm
20th Dec 2013 8:24pm
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norma Offline
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it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you

Re: cannot get emails [Re: rossie] #844855
20th Dec 2013 8:32pm
20th Dec 2013 8:32pm
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Mark Online Reading

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Mark  Online Reading

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Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.


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Re: cannot get emails [Re: rossie] #844857
20th Dec 2013 8:41pm
20th Dec 2013 8:41pm
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Mark Online Reading

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If your on yahoo read this topic.

click me

Last edited by Mark; 20th Dec 2013 8:46pm.

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Re: cannot get emails [Re: rossie] #844858
20th Dec 2013 8:41pm
20th Dec 2013 8:41pm
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chris123 Offline
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Could be a DNS issue on Virgin?

Re: cannot get emails [Re: rossie] #844860
20th Dec 2013 8:45pm
20th Dec 2013 8:45pm
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Mark Online Reading

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Mark  Online Reading

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I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


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Re: cannot get emails [Re: Mark] #844862
20th Dec 2013 8:50pm
20th Dec 2013 8:50pm
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chris123 Offline
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Originally Posted by Mark
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on smile

Re: cannot get emails [Re: rossie] #844882
20th Dec 2013 10:07pm
20th Dec 2013 10:07pm
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Salmon Online content
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Just to let you know that Rossie is not ignoring all your helpful advice, she is baby sitting her granddaughter tonight.

Re: cannot get emails [Re: rossie] #844905
21st Dec 2013 7:12am
21st Dec 2013 7:12am
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rossie Offline OP
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Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx

Re: cannot get emails [Re: rossie] #845097
22nd Dec 2013 9:00am
22nd Dec 2013 9:00am
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Posts: 21,198
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Mark Online Reading

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Mark  Online Reading

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Rossie,
A ping test can help with the issue.

From the start bar search type in

cmd

Click on the program cmd to start the program.

Type in lower case ping youremailprovider.com (hit enter)

Example
ping sky.com

This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.

So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.


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