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hp laptop black screen #841509
4th Dec 2013 11:52pm
4th Dec 2013 11:52pm
Joined: Apr 2011
Posts: 11
wallasey
T
tango Offline OP
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wallasey
I have a hp laptop that tries to start up, but screen remains black and caps lock key flashes, and wireless light remains constant orange
Does anyone know whats wrong, and where can I get it fixed ?
Done the usual, take the battery out etc, no luck, screen stays black

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Re: hp laptop black screen [Re: tango] #841511
5th Dec 2013 12:03am
5th Dec 2013 12:03am
Joined: Nov 2011
Posts: 1,925
Wallasey/New Brighton
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PM TheDr

i have a very similar problem, i have a DV7 3020sa and the screen just didnt work one day neither does the touch pad media and volume control things and the wifi light is off, but the wifi still works. i've just HDMI'd it into my tv so basically i use th e tv as a laptop and bought a logitech wireless keyboard with touchpad from staples for 25 and all is good i can watch tv from itiplayer, skyplayer, itvplayer 4od etc. can use the computer from anywhere in the living room, watch tv) on it and the like. i don't know why i didnt do it before as the battery is dead and so i have to keep the computer constantly plugged in.

if your comp works, that might be a shout

Re: hp laptop black screen [Re: tango] #841512
5th Dec 2013 12:06am
5th Dec 2013 12:06am
Joined: Apr 2011
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wallasey
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tango Offline OP
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wallasey
Thanks worth keeping in mind will pm doctor also

Re: hp laptop black screen [Re: tango] #841513
5th Dec 2013 12:07am
5th Dec 2013 12:07am
Joined: Dec 2012
Posts: 7,253
Our House In Our Road
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Our House In Our Road

Last edited by ZipperClub; 5th Dec 2013 12:11am.

One Way Or Another
Re: hp laptop black screen [Re: tango] #841742
5th Dec 2013 8:50pm
5th Dec 2013 8:50pm
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moreton
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try shining a torch on the screen if you can see windows the back light has gone......

Re: hp laptop black screen [Re: tango] #842405
9th Dec 2013 12:09pm
9th Dec 2013 12:09pm
Joined: Nov 2013
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Merseyside
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nem12esis Offline
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If you hear all the ususl noises associated with start up but the screen remains blank, one would think the problem is a faulty or failed screen.


Semper tuum elevabitur
Re: hp laptop black screen [Re: tango] #842515
9th Dec 2013 6:43pm
9th Dec 2013 6:43pm
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Posts: 21,238
Wirral
When you power up the laptop you get the POST Screen which tells you the memory etc. This is the Power On Self Test. No drivers not gimmicks just the hardware testing its self.

If you can not see any of the Boot Up POST screen.
Then it is a Hardware problem and not the operating system.

* Back Light.
All modern screens are illuminated with a back light.
If that is gone then you should be able to see the POST Screen as faint as it will be. it may look like moving shadows to you or me but that would indicate there is a signal to the screen.

Not all screens / back lights are separates.
Check your make and model via ebay and see what comes up.

* The Normal Noises.
The fan should blow, and slow once windows has loaded.
The Hard Drive Activity light should flash for over a minuet as windows loads up too.

Caps Lock
As the Pc boots up it will turn on and off the caps lock light once or twice. You can use the caps lock button to test if the pc has locked up on you? When you think its loaded then try pressing the "Number Lock" key and if that lights up on / off as you press it then the laptop is running as expected and not frozen or locked up.
If the "number Lock" Button does nothing then it will need more investigation.

**** TIP ****
Plug an External Monitor in to your laptop and see if you can see what's happening !!
Sometime you need to enable this, but it may work ??


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Re: hp laptop black screen [Re: tango] #843066
11th Dec 2013 9:10pm
11th Dec 2013 9:10pm
Joined: Oct 2008
Posts: 5,197
Birkenhead
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derekdwc Online content

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Posts: 5,197
Birkenhead
My daughters laptop also has a similar problem although she see the screen but it's funny and when she connected to her tv the picture on the tv is ok.
Is there anything a solution

Re: hp laptop black screen [Re: tango] #843088
11th Dec 2013 10:26pm
11th Dec 2013 10:26pm
Joined: Nov 2003
Posts: 21,238
Wirral
Mark Offline

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Mark  Offline

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Joined: Nov 2003
Posts: 21,238
Wirral
Describe Funny ?
Does the screen show Test at POST BOOT UP?


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: hp laptop black screen [Re: tango] #843094
11th Dec 2013 11:00pm
11th Dec 2013 11:00pm
Joined: Oct 2008
Posts: 5,197
Birkenhead
D
derekdwc Online content

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derekdwc  Online Content

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Birkenhead
Will visit her and check.
I have to take a flat screen monitor for now


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