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#841509 - 4th Dec 2013 11:52pm hp laptop black screen
tango Offline
Newbeee

Registered: 27th Apr 2011
Posts: 11
Loc: wallasey
I have a hp laptop that tries to start up, but screen remains black and caps lock key flashes, and wireless light remains constant orange
Does anyone know whats wrong, and where can I get it fixed ?
Done the usual, take the battery out etc, no luck, screen stays black

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#841511 - 5th Dec 2013 12:03am Re: hp laptop black screen [Re: tango]
j_demo Online   Know_it_all
Forum Addict

Registered: 4th Nov 2011
Posts: 1874
Loc: Wallasey/New Brighton
PM TheDr

i have a very similar problem, i have a DV7 3020sa and the screen just didnt work one day neither does the touch pad media and volume control things and the wifi light is off, but the wifi still works. i've just HDMI'd it into my tv so basically i use th e tv as a laptop and bought a logitech wireless keyboard with touchpad from staples for 25 and all is good i can watch tv from itiplayer, skyplayer, itvplayer 4od etc. can use the computer from anywhere in the living room, watch tv) on it and the like. i don't know why i didnt do it before as the battery is dead and so i have to keep the computer constantly plugged in.

if your comp works, that might be a shout

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#841512 - 5th Dec 2013 12:06am Re: hp laptop black screen [Re: tango]
tango Offline
Newbeee

Registered: 27th Apr 2011
Posts: 11
Loc: wallasey
Thanks worth keeping in mind will pm doctor also

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#841513 - 5th Dec 2013 12:07am Re: hp laptop black screen [Re: tango]
ZipperClub Offline
Wiki Addict

Registered: 2nd Dec 2012
Posts: 7253
Loc: Our House In Our Road


Edited by ZipperClub (5th Dec 2013 12:11am)
_________________________
One Way Or Another

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#841742 - 5th Dec 2013 8:50pm Re: hp laptop black screen [Re: tango]
47fld Offline
Newbeee

Registered: 30th Dec 2010
Posts: 32
Loc: moreton
try shining a torch on the screen if you can see windows the back light has gone......

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#842405 - 9th Dec 2013 12:09pm Re: hp laptop black screen [Re: tango]
nem12esis Offline
Enthusiast

Registered: 19th Nov 2013
Posts: 143
Loc: Merseyside
If you hear all the ususl noises associated with start up but the screen remains blank, one would think the problem is a faulty or failed screen.
_________________________
Semper tuum elevabitur

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#842515 - 9th Dec 2013 6:43pm Re: hp laptop black screen [Re: tango]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 21048
Loc: Wirral
When you power up the laptop you get the POST Screen which tells you the memory etc. This is the Power On Self Test. No drivers not gimmicks just the hardware testing its self.

If you can not see any of the Boot Up POST screen.
Then it is a Hardware problem and not the operating system.

* Back Light.
All modern screens are illuminated with a back light.
If that is gone then you should be able to see the POST Screen as faint as it will be. it may look like moving shadows to you or me but that would indicate there is a signal to the screen.

Not all screens / back lights are separates.
Check your make and model via ebay and see what comes up.

* The Normal Noises.
The fan should blow, and slow once windows has loaded.
The Hard Drive Activity light should flash for over a minuet as windows loads up too.

Caps Lock
As the Pc boots up it will turn on and off the caps lock light once or twice. You can use the caps lock button to test if the pc has locked up on you? When you think its loaded then try pressing the "Number Lock" key and if that lights up on / off as you press it then the laptop is running as expected and not frozen or locked up.
If the "number Lock" Button does nothing then it will need more investigation.

**** TIP ****
Plug an External Monitor in to your laptop and see if you can see what's happening !!
Sometime you need to enable this, but it may work ??
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#843066 - 11th Dec 2013 9:10pm Re: hp laptop black screen [Re: tango]
derekdwc Online   content


Forum Veteran

Registered: 13th Oct 2008
Posts: 4988
Loc: Birkenhead
My daughters laptop also has a similar problem although she see the screen but it's funny and when she connected to her tv the picture on the tv is ok.
Is there anything a solution

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#843088 - 11th Dec 2013 10:26pm Re: hp laptop black screen [Re: tango]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 21048
Loc: Wirral
Describe Funny ?
Does the screen show Test at POST BOOT UP?
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My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

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#843094 - 11th Dec 2013 11:00pm Re: hp laptop black screen [Re: tango]
derekdwc Online   content


Forum Veteran

Registered: 13th Oct 2008
Posts: 4988
Loc: Birkenhead
Will visit her and check.
I have to take a flat screen monitor for now

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