Park Group Plc has a requirement for a permanent, full-time Support Specialist to be based in the Group Technical Services Department.
Reporting to the Network Manager, the main purpose of the role is to:
Assist all members of the Network Team in their assigned duties.
Resolve support calls assigned via the Service Desk.
Learn all aspects of the roles within the Network Team.
Acquire new skills and accept responsibilities.
Assist the team members with projects and roll-outs.
Manage servers, storage technologies and the virtualisation platforms.
Communicate clearly with users and colleagues alike.
Create and maintain documentation.
Work within an ITIL framework.
The technical skillset required for this position must encompass:
Windows Server 2008 R2 and Windows Server 2012 experience.
Active Directory (Server 2008)
Microsoft HyperV 2 and 3 experience (any other Virtualisation technology experience would be an advantage).
Microsoft Clustering / Network Load Balancing and application level High Availability (such as Exchange Server 2010 DAG and CAS array environment, etc.)
Microsoft System Centre Suite, especially Virtual Machine Manager, Data Protection Manager and Operations Manager.
Microsoft Exchange 2010
Microsoft Sharepoint 2010
Microsoft Deployment and Update services.
iSCSI SAN experience
Client Operating systems Windows 7 and 8.1.
Server and workstation hardware experience (i.e. memory modules replacement, CPU addition/replacement, NIC installation and provision, etc.)
Excellent troubleshooting skills.
The basic / background skillset required for this position:
Excellent communication skills with end-users, colleagues and suppliers.
Experience in escalating issues with Microsoft and pushing for resolution.
Independent research aptitude using a wider scope than just Google.
Clear understanding of Change Control and adherence to the process when working with production systems.
Excellent reporting skills and ability to adapt writing style depending on audience.
Willingness to resolve any issue, may it be small (i.e. user-based) or infrastructure wide (e.g. AD logon, DNS resolution issues).
Persistence in taking an issue through to resolution.
Systematic approach when problem-solving.
Working very well with colleagues to produce required outcomes.
To apply for this role, please send your CV and a covering letter to Rachael Lees, Group HR Manager by no later than 6 December 2013