Park Group Plc has a requirement for a permanent, full-time Support Specialist to be based in the Group Technical Services Department.

Reporting to the Network Manager, the main purpose of the role is to:

• Assist all members of the Network Team in their assigned duties.
• Resolve support calls assigned via the Service Desk.
• Learn all aspects of the roles within the Network Team.
• Acquire new skills and accept responsibilities.
• Assist the team members with projects and roll-outs.
• Manage servers, storage technologies and the virtualisation platforms.
• Communicate clearly with users and colleagues alike.
• Create and maintain documentation.
• Work within an ITIL framework.

The technical skillset required for this position must encompass:

• Windows Server 2008 R2 and Windows Server 2012 experience.
• Active Directory (Server 2008)
• Microsoft HyperV 2 and 3 experience (any other Virtualisation technology experience would be an advantage).
• Microsoft Clustering / Network Load Balancing and application level High Availability (such as Exchange Server 2010 DAG and CAS array environment, etc.)
• Microsoft System Centre Suite, especially Virtual Machine Manager, Data Protection Manager and Operations Manager.
• Microsoft Exchange 2010
• Microsoft Sharepoint 2010
• Microsoft Deployment and Update services.
• iSCSI SAN experience
• Client Operating systems – Windows 7 and 8.1.
• Server and workstation hardware experience (i.e. memory modules’ replacement, CPU addition/replacement, NIC installation and provision, etc.)
• Excellent troubleshooting skills.

The basic / background skillset required for this position:

• Excellent communication skills with end-users, colleagues and suppliers.
• Experience in escalating issues with Microsoft and pushing for resolution.
• Independent research aptitude using a wider scope than just Google.
• Clear understanding of Change Control and adherence to the process when working with production systems.
• Excellent reporting skills and ability to adapt writing style depending on audience.
• Willingness to resolve any issue, may it be small (i.e. user-based) or infrastructure wide (e.g. AD logon, DNS resolution issues).
• Persistence in taking an issue through to resolution.
• Systematic approach when problem-solving.
• Working very well with colleagues to produce required outcomes.

To apply for this role, please send your CV and a covering letter to Rachael Lees, Group HR Manager by no later than 6 December 2013