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cant make or receive calls #838434
20th Nov 2013 4:31pm
20th Nov 2013 4:31pm
Joined: Jun 2011
Posts: 492
Seacombe
H
Headcoat_TheMrs Offline OP
Smartchild
Headcoat_TheMrs  Offline OP
Smartchild
H
Joined: Jun 2011
Posts: 492
Seacombe

Hi all

for the last week or so I have been having a lot of trouble making and receiving calls, mostly when I'm at home. I will sometimes get a text saying I have a missed call and my phone has been next to me and not rung. When I try to make a call it just disconnects within a second or two. I send texts and sometimes they get there straight away, sometimes in a few hours and some times not at all. I cant even ring 150 to report it !!

I'm on Orange btw

TheMrs

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Re: cant make or receive calls [Re: Headcoat_TheMrs] #838440
20th Nov 2013 5:24pm
20th Nov 2013 5:24pm
Joined: Jan 2012
Posts: 150
Woodchurch
L
lauren_lfc89 Offline
Enthusiast
lauren_lfc89  Offline
Enthusiast
L
Joined: Jan 2012
Posts: 150
Woodchurch
I was about to ask Do you live in Seacombe by any chance until i seen that is where you are.
Ive been having the same problem, 52 attempts it took me to ring 150. Ridiculous!!

Finally found out that there is a fault with the mast that is located on top of the bingo in borough road.
All they said was that they are aware of it but could not tell me when it will be fixed!!!

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838446
20th Nov 2013 5:42pm
20th Nov 2013 5:42pm
Joined: Jun 2011
Posts: 492
Seacombe
H
Headcoat_TheMrs Offline OP
Smartchild
Headcoat_TheMrs  Offline OP
Smartchild
H
Joined: Jun 2011
Posts: 492
Seacombe


Ah that explains why its worse at home then !!

Think I'm still gonna go the orange shop at the weekend and complain. Not much point in paying a contract if I cant use the bloody thing at home !!

Thanks for the explanation smile

TheMrs

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838447
20th Nov 2013 5:44pm
20th Nov 2013 5:44pm
Joined: Jan 2012
Posts: 150
Woodchurch
L
lauren_lfc89 Offline
Enthusiast
lauren_lfc89  Offline
Enthusiast
L
Joined: Jan 2012
Posts: 150
Woodchurch
I complained, his response was that they do not guarantee a service!!

Orange were suppose to ring me back last night with more information, suprise suprise i got no phone call.

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838460
20th Nov 2013 6:24pm
20th Nov 2013 6:24pm
Joined: Jan 2012
Posts: 150
Woodchurch
L
lauren_lfc89 Offline
Enthusiast
lauren_lfc89  Offline
Enthusiast
L
Joined: Jan 2012
Posts: 150
Woodchurch
Just got off the phone to orange now, apparently the issue has been fixed. there ringing me tomorrow to check and if not need to reset something they said.

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838467
20th Nov 2013 6:27pm
20th Nov 2013 6:27pm
Joined: Aug 2008
Posts: 19,408
Here.
RUDEBOX Offline

Wiki Master
RUDEBOX  Offline

Wiki Master
Joined: Aug 2008
Posts: 19,408
Here.
I'm in Seacombe and on T-mobile. I can recieve/ make calls but cannot send texts think


Mia Mabel

Ohhhhhhhhhhhhh! Jer-e-my Cor-byn

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838496
20th Nov 2013 8:17pm
20th Nov 2013 8:17pm
Joined: Jun 2011
Posts: 492
Seacombe
H
Headcoat_TheMrs Offline OP
Smartchild
Headcoat_TheMrs  Offline OP
Smartchild
H
Joined: Jun 2011
Posts: 492
Seacombe

HHmm curiouser and curiouser sherlock

well mines still not flippin working so they can't have fixed it very well !

Let me know if you here anything else please

TheMrs

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838562
20th Nov 2013 10:48pm
20th Nov 2013 10:48pm
Joined: Oct 2013
Posts: 795
birkenhead
mikeeb Offline

Wise One
mikeeb  Offline

Wise One
Joined: Oct 2013
Posts: 795
birkenhead
set your Mobile data network to just use 2G and not 3G. let me know if it works

Re: cant make or receive calls [Re: Headcoat_TheMrs] #838659
21st Nov 2013 6:31pm
21st Nov 2013 6:31pm
Joined: Jan 2012
Posts: 150
Woodchurch
L
lauren_lfc89 Offline
Enthusiast
lauren_lfc89  Offline
Enthusiast
L
Joined: Jan 2012
Posts: 150
Woodchurch
Well according to orange the problem has been sorted.
My phone worked fine today too.


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