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Samsung Phone Update Leaves Users Furious #838142
19th Nov 2013 9:07am
19th Nov 2013 9:07am
Joined: Jul 2012
Posts: 2,518
Merseyside
Willo_ Offline OP
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Willo_  Offline OP
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Merseyside
Owners of the electronics giant's handsets who have downloaded version 4.3.3 say they have been beset by a range of problems.

Samsung smartphone users have reported their handsets have crashed, frozen or even developed battery problems after downloading the latest software update.

The 4.3.3 update was supposed to provide support for the Galaxy Gear smartwatch, the HomeSync function, and various graphics, performance and multimedia improvements.

However, dozens of users said they had suffered a range of problems with their Galaxy S3.

According to posts on Samsung UK's Facebook page, the S3 is the model most affected, but there have been a handful of users who have also reported problems with the S4.

One of the users, James Coughlin, wrote on the page: "Ive always praised Samsung never had any huge issues until 3 days ago.

"My s3 battery is useless and the when you press the home button it takes up to 30 secs to wake the screen up.

"And as for my s4 it crashed just tryin to Upload 4.3. Not impressed at all I might have second thoughts about getting the note3."

Mathew Yates wrote: "Have to say that your jellybean 4.3 update for the galaxy s3 has completely ruined my phone. Thanks alot samsung. Brilliant work!"

Some of the users report having problems making and receiving SMS text messages while others say the phone takes a long time to come out of sleep mode or has a shorter battery life.

Others said they have had to remove the battery multiple times before the phone works without any problems.

Wayne Jones said: "5+ battery pulls to get my s3 back working after this disastrous 4.3 update. How can a company the size of Samsung release an update like this?

"If I did this in my job , id get the sack. Oh and my battery goes down faster than my bank balance , which I thought was impossible. One unhappy Samsung customer."

Samsung replied to everyone who has complained on the Facebook page with the same message.

It wrote: "We appreciate your patience while we work on this. As soon as we have further information, we’ll update you through our social and service channels. Thank you for bearing with us."

A number of technology blogs reported that Samsung had suspended the rollout of the update and was investigating the problems.

Sky News contacted Samsung UK for a response to the complaints, but received no response.

Source


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Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838286
19th Nov 2013 7:50pm
19th Nov 2013 7:50pm
Joined: Jan 2013
Posts: 196
Wirral
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s7uajones Offline
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s7uajones  Offline
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Posts: 196
Wirral
Yep my note is rubbish now
Lost loads of apps and its slow
I got fed up of the constant reminders ang gave in, and I'm sorry now
DON'T DO IT

Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838327
19th Nov 2013 9:05pm
19th Nov 2013 9:05pm
Joined: Nov 2003
Posts: 21,240
Wirral
Mark Offline

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Mark  Offline

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Posts: 21,240
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Microsoft used to do this all the time years ago.

Normally Branded phones are on a delay after the original release as the companies have to do there stuff on them. So i guess that works as a buffer to these situations.

I would be mad as hell if i got caught out.



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Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838341
19th Nov 2013 10:21pm
19th Nov 2013 10:21pm
Joined: Aug 2012
Posts: 445
wirral
DA_DIBZ Offline
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DA_DIBZ  Offline
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Posts: 445
wirral
My s4 has crashed a few times but battery seems normal. What's the latest for kitkat on Samsung last I heard they weren't going with it. Maybe this will change there mind's.

Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838350
19th Nov 2013 10:37pm
19th Nov 2013 10:37pm
Joined: Aug 2005
Posts: 16,324
Skid Row
_Ste_ Offline

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_Ste_  Offline

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pmsl, seen this today, what a joke, sort it out samsung.


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Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838352
19th Nov 2013 10:39pm
19th Nov 2013 10:39pm
Joined: Apr 2009
Posts: 2,344
Wirral
KevinFinity Offline

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KevinFinity  Offline

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Wirral
I have just checked my S3. It is running v4.1.2. It can stay that way until they sort the mess out.

Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838373
20th Nov 2013 8:33am
20th Nov 2013 8:33am
Joined: Nov 2003
Posts: 21,240
Wirral
Mark Offline

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Mark  Offline

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Joined: Nov 2003
Posts: 21,240
Wirral
Originally Posted by s7uajones
Yep my note is rubbish now
Lost loads of apps and its slow
I got fed up of the constant reminders ang gave in, and I'm sorry now
DON'T DO IT


Will kies not allow you to go back to the default rom ?
I remember willo pointing that out when i had my s2.
I think its either the full version or the kies lite version but one dose allow on screen to roll back. If it does in practice is another thing.

I'm sure they will sort it out.


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Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838377
20th Nov 2013 8:44am
20th Nov 2013 8:44am
Joined: Jul 2012
Posts: 2,518
Merseyside
Willo_ Offline OP
Forum Master
Willo_  Offline OP
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Joined: Jul 2012
Posts: 2,518
Merseyside
Kies, tools, firmare inisalisation (excuse spelling) that will put original factory firmware back on.


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Re: Samsung Phone Update Leaves Users Furious [Re: Willo_] #838386
20th Nov 2013 10:39am
20th Nov 2013 10:39am
Joined: Oct 2013
Posts: 1,601
birkenhead
M
mikeeb Offline

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mikeeb  Offline

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M
Joined: Oct 2013
Posts: 1,601
birkenhead

Last edited by mikeeb; 20th Nov 2013 10:43am. Reason: old news

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