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#835530 - 7th Nov 2013 10:20am Ford : Drivers door seal peeling off
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
When I got my car the drivers door seal was peeling off, Fords fixed this with some kind of glue.

Now 3 months later its off again and is letting water into my car and causing windows to steam up due to the damp, also passenger door is now starting to peel away.

I today went in to Village motors in Wallasey to get it repaired under warranty, it was booked in for Thursday morning the 7th November.
However Village motors phoned me at 4pm and said they can not fix it under warranty as that part is only a 12 month warranty.

They did tell me Fords have issued a bulletin TSB 59/2008 stating the original glue they used in the factory was not up to the job and is useless, and Fords have issued and started using a new glue for the door seals in the factory.
And If I want it fixing I have to pay.
So Fords admit the glue they used in factory is not up to the job, but if seal fails they wipe there hands of it, and make customer pay.

I will give Fords 1 last chance to replace the door seals, as they can not fix them due to the mess they made when fixing it when I 1st got my car.

I have emailed the C.E.O Mark Ovenden. I await his response.

I would like to see Technical Service Bulletin 59/2008 if any one has it, or can get me a copy please.

I think am in the right to kick up a fuss about this, am I not?

I would not worry about it, if I was still going to change my car, but due to the fact Fords can not get me a Fiesta Titanuim X, I will be keeping this one.


Attachments: Viewing Permissions May Apply. Click Me
Drivers door seal.jpg

Description: I think this would be the cause of my windows steaming up all the time, and damp patch behind drivers seat.

Drivers Door seal 2nd.jpg

Passenger Door Seal.jpg




Edited by Mark (8th Nov 2013 9:43am)
Edit Reason: renamed
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#835549 - 7th Nov 2013 1:04pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
wtf?
i would throw the car back at them and demand another one, that will never be right now, first the water then the rot.

the damage has been done, tell them to get you a new titanium x.

tossers.
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#835553 - 7th Nov 2013 1:25pm Re: Ford : Drivers door seal peeling off [Re: _Ste_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
The customer relations have been in touch.

They told me to go to village motors to get there opinion, and they said, the wrong glue was used, and it will be very very hard if not impossible to get the glue of the door without damaging the paint, also needs new weather strip seal.

Spoke to customer relations again, they say book it in with Fords so they can liaise with each other, and they will make sure it is repaired to as new condition.


I am sick of asking Fords for a Titanium X, the excuses I've heard are mind boggling
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#835555 - 7th Nov 2013 1:59pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
i would be fuming mate, not what is expected when you have bought a new car.

Water leaking into the cab is understandable on something 10 years old.

They should give you a free quality valet too before the damp starts giving off odours. Heaven help you if your seatbelts get damp, they are never the same after that happens.

Good luck mate.
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#835588 - 7th Nov 2013 5:36pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
RugbyKeith Offline
Newbeee

Registered: 25th Oct 2013
Posts: 12
Loc: Rugby
Fords?

Is that an independent? Or did you mean Ford?

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#835592 - 7th Nov 2013 5:47pm Re: Ford : Drivers door seal peeling off [Re: RugbyKeith]
ZipperClub Offline
Wiki Addict

Registered: 2nd Dec 2012
Posts: 7253
Loc: Our House In Our Road
.


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#835617 - 7th Nov 2013 7:48pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
dave_g Offline
Forum Addict

Registered: 22nd Feb 2008
Posts: 1131
Loc: wallasey
stick at it (sorry for the pun!)you have been sold a car not fit for purpose,demand a fix replacement and talk to trading standards.

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#835640 - 7th Nov 2013 8:20pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
s7uajones Offline
Enthusiast

Registered: 14th Jan 2013
Posts: 196
Loc: Wirral
It's a piece of rubber for goodness sake stop moaning and stick it down yourself if it bothers you that much. F.o.r.d,,stands for ,,,,fix or repair daily

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#835647 - 7th Nov 2013 8:40pm Re: Ford : Drivers door seal peeling off [Re: s7uajones]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: s7uajones
It's a piece of rubber for goodness sake stop moaning and stick it down yourself if it bothers you that much. F.o.r.d,,stands for ,,,,fix or repair daily


So shall I get hammer and chisel out and start digging in to get the old glue of the paint work, so as to get a nice clean surface to re-bond using the new glue, or do you suggest I just make a botch up and just pour more glue on and be done with it, for a few weeks before it comes off again, and then keep spending money every few weeks,

If a job is worth doing, it's worth doing right first time, that way I wont have to keep doing it,, unlike some people who have to be called out again and again to find a leak on a car air conditioning system. you stick to what your good at, being obnoxious, and posting rubbish, have a good day, If you have nothing to contribute then he is a good idea, say nothing.


Edited by Mark (8th Nov 2013 9:44am)
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#835663 - 7th Nov 2013 9:43pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16051
Loc: New Brighton
s7uajones it is besides the point, it is a new car and this is unacceptable, i would expect that from an old 2cd hand car but if i bought a new one i would be pretty pissed off it leaked water into the cab, in fact i would be fuming.
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#835670 - 7th Nov 2013 10:38pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
dave_g Offline
Forum Addict

Registered: 22nd Feb 2008
Posts: 1131
Loc: wallasey
I find the likes of this endearing in old cars,in new cars it is plain annoying,matching people are not required s7uajones.

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#835674 - 7th Nov 2013 11:11pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
mikroc Offline
Wise One

Registered: 28th Dec 2011
Posts: 797
Loc: Out an about
I have a 13 year old old it does not leak so if I went an got myself a new car an to find it leaking I would be fuming its not acceptable IMO
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#835686 - 8th Nov 2013 7:47am Re: Ford : Drivers door seal peeling off [Re: Willo_]
s7uajones Offline
Enthusiast

Registered: 14th Jan 2013
Posts: 196
Loc: Wirral
My van engine bent a rod due to an over fuelling problem caused by a leak from the scuttle panel dripping into the engine and filling up the injector well ending in a short in an injector. Renault said TOUGH not our fault
2007 van 73,000 miles owned from new, a new engine cost me 5 grand all told
Maybe I didn't whinge enough
I hope you get your piece of rubber fixed

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#835700 - 8th Nov 2013 9:19am Re: Ford : Drivers door seal peeling off [Re: s7uajones]
rhoobarb2002 Offline
Veteran

Registered: 13th Aug 2011
Posts: 686
Loc: Wirral
Originally Posted By: s7uajones
My van engine bent a rod due to an over fuelling problem caused by a leak from the scuttle panel dripping into the engine and filling up the injector well ending in a short in an injector. Renault said TOUGH not our fault
2007 van 73,000 miles owned from new, a new engine cost me 5 grand all told
Maybe I didn't whinge enough
I hope you get your piece of rubber fixed


So you are comparing a 6 year old van that is out of warranty (if this problem you had was recent of course) to a car only 3 months into its warranty, for a job that was already claimed solved but botched?

Perhaps we should use your mindset and say stop whining, after all, it's a Renault which doesn't stand for any clever acronym, just big repair bills wink

If however the van was still under warranty at the time then no, clearly you did not whinge enough.

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#835807 - 8th Nov 2013 7:09pm Re: Ford : Drivers door seal peeling off [Re: Willo_]
s7uajones Offline
Enthusiast

Registered: 14th Jan 2013
Posts: 196
Loc: Wirral
The car in question is an 11 plate, I think you misread the first post and its used for deliveries not just a pop to the shops and church on Sunday
Anyway what's with the witch hunt
I did this guy a favour and he slags me off on this site
That's why I crawl from under mt stone each time
All I'm saying this society expect too much
If I'm wrong tell me I'm wrong

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