WikiWirral its great, register, enjoy and welcome.
Forum Stats
12422 Members
65 Forums
73656 Topics
995062 Posts
81 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
70 registered (11kendo, 14 invisible), 1296 Guests and 272 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
missing woman from Liscard 1278
Waning enthusiasm for brexit. 952
Ive gone all Russian! 521
Wallasey couple jailed for fake sickness claims 359
Harvey Weinstein 318
Wirral Council Firework Displays 2017 315
Magenta, Thingwall 265
ASB Bromborough 249
Wheels of industry? 217
Burnt orange cushions? Yours? 195
New General Forums
One for lollipop
by snowshoes
Today at 05:41 PM
Wheels of industry?
by Excoriator
Yesterday at 02:15 PM
Irish storm. Stay safe lollipop !
by venice
16th Oct 2017 11:10am
Happy Birthday Sprogg
by Dilly
16th Oct 2017 8:48am
New Wirral History
Downloadable oldwirral pdfs
by derekdwc
9th Oct 2017 12:26pm
Pier at Moreton Shore ?
by fish5133
27th Sep 2017 12:22am
Long-forgotten brook.
by Excoriator
17th Sep 2017 7:37pm
Tunnel Flyovers Part 1
by Norton
15th Jul 2017 5:40pm
Birkenhead Docks
by granny
6th Sep 2016 9:50pm
Forum Tips
Photo Gallery Forums
clipper yachts arriving for round the world race
Azamara,silouette and balmoral this mornig
Topic Replies
What song are you listening to?
by snowshoes
This bad?
by venice
Tunnel Flyovers Part 1
by diggingdeeper
Whats Your Sexuality..NHS To Ask
by Dilly
05:22 PM
Ive gone all Russian!
by lincle
04:59 PM
Wheels of industry?
by Dilly
04:44 PM
Waning enthusiasm for brexit.
by venice
04:37 PM
Apple Watch Sport - 38mm
by Ocanisak
02:35 PM
ASB Bromborough
by catweazle
03:30 PM
October
M Tu W Th F Sa Su
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
Recent Posts : What's On ?
Eastham country park
by alan128
15th Oct 2017 11:55am
Wirral Council Firework Displays 2017
by diggingdeeper
13th Oct 2017 6:42pm
Topic Options
Rate This Topic
#828560 - 30th Sep 2013 2:37pm EE Signal Problems
Petei123 Offline
Smartchild

Registered: 10th May 2007
Posts: 558
Loc: Prenton
Is anyone having signal problems on EE?

I've had a contract through Orange since I can remember. Once they were combined and ran by EE though, I've had nothing but signal problems. Calls cutting off, trouble sending and receiving texts, 3G not working.

I've spoken to EE via Twitter numerous times, and just told to do certain things with my phone which have changed nothing. I've called Orange/EE directly and been given that many excuses I've lost count. My best one being - The signal from the mast closest to me (Brackenwood) doesn't reach as far as my house (Stanton Road). I've had loads of other stupid excuses too, so I'll scroll through twitter to find them.

I've also noticed on Twitter that I'm not the only person with these problems, and not the only person getting these excuses.

Its now starting to get to a point were I just want to throw my phone at a wall, as trying to do the simplest of things on the internet is getting rather frustrating. I'm paying £36 a month for this service, which works when it decides to. I'm not willing to pay my way out of the contract though as I don't believe I should have to.

Has anyone else had similar problems to me, and have they been solved?

Top
Google Ads
#828561 - 30th Sep 2013 3:18pm Re: EE Signal Problems [Re: Petei123]
j_demo Online   Know_it_all
Forum Addict

Registered: 4th Nov 2011
Posts: 1889
Loc: Wallasey/New Brighton
i'm fine.

had a very good signal all day (in prenton). and generally a very good signal anyway at home (new brighton)

though i'm on T-Mob/EE not Orange/EE if that makes ANY difference (don't see how it should)

Top
#828562 - 30th Sep 2013 3:25pm Re: EE Signal Problems [Re: Petei123]
Gibbo Online   content
Forum Addict

Registered: 27th Dec 2010
Posts: 1829
Loc: Oxton
Fine for me too. Have you tried powering your phone off and on?

Top
#828564 - 30th Sep 2013 3:35pm Re: EE Signal Problems [Re: Petei123]
Petei123 Offline
Smartchild

Registered: 10th May 2007
Posts: 558
Loc: Prenton
That is one of the things they've told me to do.

Full reset. Sim swap. Turn 3G off/on. Change roaming settings.

You name it, they've asked me to do it.

They've even said it could be a problem with the blackberry and to get it sent off, which I have done, and it came back with no problems.

Top
#828566 - 30th Sep 2013 3:38pm Re: EE Signal Problems [Re: Petei123]
madbaker Offline
Old Hand

Registered: 15th Mar 2011
Posts: 393
Loc: wallasey
boght my wife and daughter new phones onn ee and they have been rubbish ever since they got them

Top
#828569 - 30th Sep 2013 4:00pm Re: EE Signal Problems [Re: Petei123]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
They're making it up, there's nothing wrong with your phone OR your SIM.

Have a look at this WATCHDOG report broadcast last week.


Basically what it boils down to is transmitters being turned off.

Now Orange & T-Mobile are EE they don't need both, so some are going off, this is fine as they're being replaced with 4G ones. The problem arises when you connect via a 4G, lose the signal part way through and it doesn't have a 3G one to drop back onto.

Top
#828573 - 30th Sep 2013 4:27pm Re: EE Signal Problems [Re: TheDr]
Petei123 Offline
Smartchild

Registered: 10th May 2007
Posts: 558
Loc: Prenton
So basically, 3G will become obsolete soon for EE? I've had this going on with them for months now, and just submitted a complaint to the communications ombudsman. Let's hope that gives them a bit of a kick up the arse to sort it out!

Top
#828574 - 30th Sep 2013 4:33pm Re: EE Signal Problems [Re: Petei123]
beehive Offline
Smartchild

Registered: 3rd Aug 2012
Posts: 445
Loc: merseyside
Had no problem with mine. My lads have it to and there's has been fine...

Top
#828689 - 30th Sep 2013 11:19pm Re: EE Signal Problems [Re: Petei123]
_Billy_ Offline
Member

Registered: 18th Sep 2013
Posts: 82
Loc: Wirral
I'm with t-mobile/EE, I've noticed problems with sending texts and loss of signal.
_________________________
If in doubt, ask Billy.

Top
#828725 - 1st Oct 2013 8:58am Re: EE Signal Problems [Re: Petei123]
Dannylad Offline
Newbeee

Registered: 4th May 2012
Posts: 23
Loc: Wallasey
Get on Vodafone, best service provider all day long, no question

Top
#828755 - 1st Oct 2013 1:19pm Re: EE Signal Problems [Re: Petei123]
Martin1943 Offline
Addict

Registered: 26th Jan 2011
Posts: 262
Loc: Moreton
I have had trouble from the day EE took orange. They turned off the Orange transmitters around Moreton Shoreto convert them to 4G.
The signal from Leasowe shore to Meols virtually disappeared.
I complained vigorously and Orange (EE) gave me a local hub which connects via the 'phone line. Now the signal around my house is great, and for anyone in the vicinity of the house.
Perhaps if we all complain they will give everyone one of these hubs and the costs will mount.
I think that they real reason they turned off is because they cost less that way. Certainly ther is no sign of work being carried out on them!

Top
#828756 - 1st Oct 2013 1:35pm Re: EE Signal Problems [Re: Petei123]
Tony_1985 Offline

Forum Master

Registered: 19th Aug 2006
Posts: 2421
Loc: Ellesmere Port
How to get out of a contract due to poor/no service:
http://www.which.co.uk/consumer-rights/p...-what-can-i-do/

It refers to the Sales of Goods and Services Act 1982 and the steps to either resolve the complaint or terminate the contract without charge.


There's also this page which gives a little advice, but is more of a comments posting page.
http://www.money.co.uk/article/1007744-c...-get-signal.htm

Top
#828758 - 1st Oct 2013 1:44pm Re: EE Signal Problems [Re: Dannylad]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16043
Loc: New Brighton
Originally Posted By: Dannylad
Get on Vodafone, best service provider all day long, no question


smile

Orange are old hat, they USED to be the best, now they're overpriced and rubbish.

Vodafone were overpriced but they are great now and i have never had any signal problems.
_________________________


http://www.youtube.com/user/stetopop

Top
#828769 - 1st Oct 2013 2:58pm Re: EE Signal Problems [Re: Petei123]
_Billy_ Offline
Member

Registered: 18th Sep 2013
Posts: 82
Loc: Wirral
I have got 5 contracts with T-mobile/EE. I called into Birkenhead shop the other day any asked them to make two SIM cards smaller so they would fit a couple of iPhones I'd recently purchased. (Now I know Vodafone do this free of charge for there customers). I was shocked when the assistant told me it would cost £10 each. I told them to do one and asked when all my contracts expire as I will be ending them all as soon as they do. I walked down the road to the Key Cutting place next to the Pyramids, opposite where woollies used to be and they charged me a grand total of £2.
Tmobile/EE! If your reading this, your crap!
_________________________
If in doubt, ask Billy.

Top
#828777 - 1st Oct 2013 3:24pm Re: EE Signal Problems [Re: _Ste_]
Gibbo Online   content
Forum Addict

Registered: 27th Dec 2010
Posts: 1829
Loc: Oxton
Originally Posted By: _Ste_
Orange are old hat, they USED to be the best, now they're overpriced and rubbish.


For me they're just the opposite. Got a great handset for just £99, down from £199, and it was reduced even further with the public sector discount and phone fund discount, making it less than £70.

On PAYG I stick on £10. That gives me 300 free texts and 1Gb of Internet. When that expires at the end of the month I just use my credit for calls, internet and texts, and then just put on another tenner after that, which is working out at £5 a month.

As for signals, great 3G in Oxton.

Top

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
This bad?
by venice
05:10 PM
Wheels of industry?
by Excoriator
02:15 PM
Burnt orange cushions? Yours?
by venice
16th Oct 2017 1:23am
Ive gone all Russian!
by venice
15th Oct 2017 4:09pm
ASB Bromborough
by catweazle
15th Oct 2017 4:02pm
For Sale & Free
wanted liverpool v man united tickets
by moretonjeffo
13th Oct 2017 3:29pm
2005 CitroŽn Dispatch 8 seater
by anniebo28
9th Oct 2017 7:55pm
Vauxhall Astra 1.4, 57 plate, 110k miles
by lauren_lfc89
8th Oct 2017 9:59pm
Little mix Liverpool
by sean99789
8th Oct 2017 6:22pm
Wanted kitchen cupboard
by vw_kyle
7th Oct 2017 8:32pm
Featured Member
Registered: 18th May 2011
Posts: 1252
Newest Members
Birkonian1, Craig19202, StephenCranny, Thunderball, johnjones420
12422 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
This bad?
by venice
05:10 PM
Burnt orange cushions? Yours?
by venice
16th Oct 2017 1:23am
Magenta, Thingwall
by granny
13th Oct 2017 3:58pm
Eastham country park
by alan128
13th Oct 2017 8:46am
Wirral Council Firework Displays 2017
by diggingdeeper
13th Oct 2017 1:21am
News : New Topics
ASB Bromborough
by catweazle
15th Oct 2017 4:02pm
missing woman from Liscard
by assassin
14th Oct 2017 10:18pm
Motorbike Crash Penkett Road Wallasey Sat 3:13am
by Neilj
14th Oct 2017 11:26am
Harvey Weinstein
by cools
14th Oct 2017 10:40am
Wallasey couple jailed for fake sickness claims
by Gibbo
13th Oct 2017 3:17pm
New Enthusiast Forums
Ive gone all Russian!
by venice
15th Oct 2017 4:09pm
Whats Your Sexuality..NHS To Ask
by fish5133
15th Oct 2017 10:12am
Auto electrician for dash cams installation
by vampy1977
14th Oct 2017 7:27pm
Organ Donation
by granny
8th Oct 2017 9:53pm
Mx tv box
by GingerTom
8th Oct 2017 7:18pm
(Views 24hrs)Trending Newest Topics
This bad? 44
One for lollipop 12
Wirral Sunrise Sunset
Sunrise Wed 7:46am
Sunset Wed 6:08pm
Local Time Wed 7:16pm
WikiWirral Can . . . .