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Sky+ Remote doesn't work at Night #816544
14th Aug 2013 9:52pm
14th Aug 2013 9:52pm
Joined: May 2011
Posts: 119
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ChrisJ Offline OP

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ChrisJ  Offline OP

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This sounds Crazy but it's really pi???ng me off now....

Our Sky remote has worked perfectly for 2 1/2 years.

But starting on Sunday night it stopped working, so I thought I'd just buy another one. Left a note informing family that the Sky remote is not working. Came home from work it was working great, but later at night it stopped working,

New remote arrived that doesn't work at night neither. same thing happened tonight came home from work it worked now it doesn't,

(by doesn't work I mean it can take 30/40 presses to get a function to work., but the remote light is working for each press it's like the box doesn't recognise them)

Has anyone got any ideas

Chris....

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Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816545
14th Aug 2013 9:59pm
14th Aug 2013 9:59pm
Joined: Jan 2011
Posts: 219
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kenmo52 Offline
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Conwy
Batteries, have you used the same, old batteries in both remotes ?
If so then you need a new set.

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816547
14th Aug 2013 10:09pm
14th Aug 2013 10:09pm
Joined: May 2011
Posts: 119
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ChrisJ Offline OP

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ChrisJ  Offline OP

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Thanks for reply...

New batteries in both, red light on remote flashes but remote light on box does not acknowledge remote signal until about maybe 30/40 pushes.
Also I've cleaned remote sensor on front of bow with a damp cloth just in case remote sensor was dirty.

But works fine in the day Ahhhhhhhh Baffled.....


Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816549
14th Aug 2013 10:26pm
14th Aug 2013 10:26pm
Joined: Oct 2011
Posts: 1,908
Wallasey
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Salmon Offline
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Wallasey
This may work
1. Take the batteries out
2. Hold Select for 60 seconds
3. Put batteries back in

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816551
14th Aug 2013 10:37pm
14th Aug 2013 10:37pm
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ChrisJ Offline OP

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ChrisJ  Offline OP

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Thanks for your reply...

I've already done that, but I've done it again still no luck...

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816554
14th Aug 2013 10:48pm
14th Aug 2013 10:48pm
Joined: Mar 2010
Posts: 607
wallasey
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chris123 Offline
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chris123  Offline
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wallasey
Might sound stupid but try switching off your lightbulbs- energy saving lightbulbs can cause this believe it or not! Have a read of this

http://www.theguardian.com/money/2010/apr/10/energy-saving-lightbulbs-virgin-media

Re: Sky+ Remote doesn't work at Night [Re: chris123] #816555
14th Aug 2013 11:00pm
14th Aug 2013 11:00pm
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ChrisJ Offline OP

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Originally Posted by chris123
Might sound stupid but try switching off your lightbulbs- energy saving lightbulbs can cause this believe it or not! Have a read of this

OMG !!!!!!!!!!!!!!!!!!!!

Your f?????g right I don't believe it, I turned the lights off in the front room and the remote works just like it did on Saturday !!!!

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816572
15th Aug 2013 7:40am
15th Aug 2013 7:40am
Joined: Oct 2011
Posts: 783
Birkenhead
DeanoBirko Offline
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DeanoBirko  Offline
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Wow! I wasnt aware of that... Thats bizzarre. I used to have trouble changing channels at night. Madness!

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816589
15th Aug 2013 8:52am
15th Aug 2013 8:52am
Joined: Nov 2003
Posts: 21,231
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Mark Offline

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Mark  Offline

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Wow learned something new smile
Glad you sorted the problem.


My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile
Re: Sky+ Remote doesn't work at Night [Re: chris123] #816607
15th Aug 2013 9:55am
15th Aug 2013 9:55am
Joined: May 2011
Posts: 240
wallasey
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fruitcake Offline
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wallasey
the same problem with the remote control for my stairlift and energy saving lightbulbs on the landing and in the hallway...strange

Last edited by fruitcake; 15th Aug 2013 9:59am.
Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816612
15th Aug 2013 10:17am
15th Aug 2013 10:17am
Joined: Dec 2010
Posts: 2,194
Oxton
Gibbo Online content
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Gibbo  Online Content
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Oxton
Same here with XBOX remote. Works a treat during the day but intermittent at night.

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #816624
15th Aug 2013 11:48am
15th Aug 2013 11:48am
Joined: Mar 2010
Posts: 607
wallasey
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chris123 Offline
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wallasey
Yey glad it worked smile energy saving lightbulbs omit infra red light the same as remote controls hence causing the obstruction

Re: Sky+ Remote doesn't work at Night [Re: chris123] #817463
18th Aug 2013 8:27pm
18th Aug 2013 8:27pm
Joined: May 2011
Posts: 119
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ChrisJ Offline OP

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ChrisJ  Offline OP

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Thanks for all the replies & Comments.

I finally got an answer from the Sky Users Forum, I had updated my own call with the answer from this forum.
The answer from a Sky Community Coordinator, they were amazed by my problem, Part of there answer
Quote
My theory is that perhaps over time the Energy Saving bulbs have degraded slightly with normal use which may then have interfered with the infrared signal of the remote control. I'd suggest trying some alternative light bulbs and see if the problem still exists.

So I bought 3 brand new 40 Watt Energy Saving bulbs put all 3 in and the remote works, so they must degraded slightly over time.

So the remote works and I'm sitting in the light, Result !!!!!!

Re: Sky+ Remote doesn't work at Night [Re: ChrisJ] #817474
18th Aug 2013 9:08pm
18th Aug 2013 9:08pm
Joined: Aug 2007
Posts: 2,989
Birkenhead, United Kingdom
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SoundLad Offline

Are you SoNutz?
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Joined: Aug 2007
Posts: 2,989
Birkenhead, United Kingdom
This is a common problem with sky remotes. Give sky a call an ask for Infrared Filter (they do, do them) and they will send it free of charge for you in the post. It fits over the IR detector on the sky box and it will stop the reflection from any energy saving light bulbs. This problem also exists if your sitting the dark watching a TV which is plasma. So get onto them and order the filter smile Cheers Lee.


Lee Mills


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