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Shell Lairds - charged three times for fuel #799520
10th Jun 2013 4:32pm
10th Jun 2013 4:32pm
Joined: Dec 2010
Posts: 2,195
Oxton
Gibbo Offline OP
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Gibbo  Offline OP
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This might just have happened to me but I thought I'd post a general heads up.

I used Shell Lairds on Saturday afternoon for fuel, as I usually do if I'm at that end of the Wirral needing fuel.

I found I couldn't use my credit card Saturday evening. I put it down to an issue with the company I was dealing with.

But today I found the card still not working and a "Please contact us" text message from my card issuer.

They'd blocked my card after the fuel transaction was put through three times.

Obviously with it being on a credit card it will all be sorted without me being out of pocket, and it could have just happened to me, but it doesn't hurt to check your statements if you've been there.

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Re: Shell Lairds - charged three times for fuel [Re: Gibbo] #799638
11th Jun 2013 7:56am
11th Jun 2013 7:56am
Joined: Jul 2011
Posts: 1,374
Wirral
Moonstar Offline

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I wonder what happened there - bit worrying!

I used the cash machine there the other day and it is limited to 50 max. It struck me as being unusual.

Re: Shell Lairds - charged three times for fuel [Re: Gibbo] #799658
11th Jun 2013 8:46am
11th Jun 2013 8:46am
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Conwy
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kenmo52 Offline
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Thanks for the heads up Gibbo, just what you don't need.
If I were you would ring Merseyside Police, if you havn't already.

Re: Shell Lairds - charged three times for fuel [Re: Gibbo] #799663
11th Jun 2013 9:20am
11th Jun 2013 9:20am
Joined: Aug 2005
Posts: 16,232
New Brighton
_Ste_ Offline
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Faulty terminal maybe?

Cheers for the heads up happy

Re: Shell Lairds - charged three times for fuel [Re: Gibbo] #799667
11th Jun 2013 9:33am
11th Jun 2013 9:33am
Joined: Feb 2010
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TheDr Offline
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I'm not defending anyone here, just adding in the bits I know that "might" help to explain it.

The "Pay at Pump" service was off at that station for a time last week, this could suggest that they did have a terminal fault. It could also be that they wanted as many cards brought inside as possible, but unlikely as you're just drawing attention to it.

The newer cash terminals do have the ability to "limit" cash amounts when they are getting low. You can normally draw 250 a time out of this, four withdrawals and that's a thousand pounds out, so it needs a LOT of money inside it, to which the normal staff don't have access to. When the machines are filled you tell it how much you have put in, when it gets low it notifies that a refill is required and limits withdrawals. This does mean that you can't draw out a lot of money, which could be a minor inconvenience, but it stops the machine being emptied as quickly, which could leave people without money to pay for their fuel etc.

Re: Shell Lairds - charged three times for fuel [Re: Gibbo] #799693
11th Jun 2013 11:14am
11th Jun 2013 11:14am
Joined: Dec 2010
Posts: 2,195
Oxton
Gibbo Offline OP
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Good point, pay at pump as also down on Saturday.

Re: Shell Lairds - charged three times for fuel [Re: TheDr] #799704
11th Jun 2013 12:49pm
11th Jun 2013 12:49pm
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Wirral
Moonstar Offline

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Thanks for that information Doc.

Re: Shell Lairds - charged three times for fuel [Re: Gibbo] #799705
11th Jun 2013 12:53pm
11th Jun 2013 12:53pm
Joined: Apr 2009
Posts: 587
Wirral
Sallybear Offline
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Sallybear  Offline
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I ride a bike and use pay at pump wherever possible. I have never seen that working at this station.


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