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#799520 - 10th Jun 2013 5:32pm Shell Lairds - charged three times for fuel
Gibbo Online   content
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Registered: 27th Dec 2010
Posts: 1757
Loc: Oxton
This might just have happened to me but I thought I'd post a general heads up.

I used Shell Lairds on Saturday afternoon for fuel, as I usually do if I'm at that end of the Wirral needing fuel.

I found I couldn't use my credit card Saturday evening. I put it down to an issue with the company I was dealing with.

But today I found the card still not working and a "Please contact us" text message from my card issuer.

They'd blocked my card after the fuel transaction was put through three times.

Obviously with it being on a credit card it will all be sorted without me being out of pocket, and it could have just happened to me, but it doesn't hurt to check your statements if you've been there.

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#799638 - 11th Jun 2013 8:56am Re: Shell Lairds - charged three times for fuel [Re: Gibbo]
Moonstar Offline

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Registered: 2nd Jul 2011
Posts: 1240
Loc: Wirral
I wonder what happened there - bit worrying!

I used the cash machine there the other day and it is limited to 50 max. It struck me as being unusual.

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#799658 - 11th Jun 2013 9:46am Re: Shell Lairds - charged three times for fuel [Re: Gibbo]
kenmo52 Offline
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Registered: 21st Jan 2011
Posts: 216
Loc: Conwy
Thanks for the heads up Gibbo, just what you don't need.
If I were you would ring Merseyside Police, if you havn't already.

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#799663 - 11th Jun 2013 10:20am Re: Shell Lairds - charged three times for fuel [Re: Gibbo]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15988
Loc: New Brighton
Faulty terminal maybe?

Cheers for the heads up happy
_________________________


http://www.youtube.com/user/stetopop

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#799667 - 11th Jun 2013 10:33am Re: Shell Lairds - charged three times for fuel [Re: Gibbo]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
I'm not defending anyone here, just adding in the bits I know that "might" help to explain it.

The "Pay at Pump" service was off at that station for a time last week, this could suggest that they did have a terminal fault. It could also be that they wanted as many cards brought inside as possible, but unlikely as you're just drawing attention to it.

The newer cash terminals do have the ability to "limit" cash amounts when they are getting low. You can normally draw 250 a time out of this, four withdrawals and that's a thousand pounds out, so it needs a LOT of money inside it, to which the normal staff don't have access to. When the machines are filled you tell it how much you have put in, when it gets low it notifies that a refill is required and limits withdrawals. This does mean that you can't draw out a lot of money, which could be a minor inconvenience, but it stops the machine being emptied as quickly, which could leave people without money to pay for their fuel etc.

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#799693 - 11th Jun 2013 12:14pm Re: Shell Lairds - charged three times for fuel [Re: Gibbo]
Gibbo Online   content
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Registered: 27th Dec 2010
Posts: 1757
Loc: Oxton
Good point, pay at pump as also down on Saturday.

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#799704 - 11th Jun 2013 1:49pm Re: Shell Lairds - charged three times for fuel [Re: TheDr]
Moonstar Offline

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Registered: 2nd Jul 2011
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Loc: Wirral
Thanks for that information Doc.

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#799705 - 11th Jun 2013 1:53pm Re: Shell Lairds - charged three times for fuel [Re: Gibbo]
Sallybear Offline
Smartchild

Registered: 5th Apr 2009
Posts: 587
Loc: Wirral
I ride a bike and use pay at pump wherever possible. I have never seen that working at this station.

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