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#793571 - 12th May 2013 9:03pm ukask/pceu met police virus
Toffeenose Offline
Old Hand

Registered: 16th Aug 2010
Posts: 372
Loc: Wallasey
Hiya folks , my brother in law has had his laptop locked by this virus , anybody no how to deal with it...i've had a look online but its all a bit unclear..cheers Peter

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#793572 - 12th May 2013 9:06pm Re: ukask/pceu met police virus [Re: Toffeenose]
MrPhil Offline
Forum Master

Registered: 14th Apr 2006
Posts: 2367
Loc: Prenton
Boot up in safemode

Use a dongle with Malware Antimalware bytes programme and Avira anti-virus

Run both programmes while in safe mode and it should get rid of it.

HTH
_________________________

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#793578 - 12th May 2013 9:17pm Re: ukask/pceu met police virus [Re: Toffeenose]
Toffeenose Offline
Old Hand

Registered: 16th Aug 2010
Posts: 372
Loc: Wallasey
cheers..i'll pass that on..

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#793583 - 12th May 2013 9:34pm Re: ukask/pceu met police virus [Re: Toffeenose]
Tony_1985 Offline

Forum Master

Registered: 19th Aug 2006
Posts: 2421
Loc: Ellesmere Port
http://malwaretips.com/blogs/pceu-virus/

Info about this virus, and how to remove it

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#793589 - 12th May 2013 10:00pm Re: ukask/pceu met police virus [Re: Toffeenose]
TheEpicSponge Offline
Newbeee

Registered: 1st Jan 2013
Posts: 48
Loc: Wallasey
Safe Mode, System Restore, Scan with AV tools (Malwarebytes is the one that works)

That's the procedure we use at the shop and it'll only ever fail if there's no System Restore points.

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#793667 - 13th May 2013 12:44pm Re: ukask/pceu met police virus [Re: Toffeenose]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1787
Loc: Oxton
You can take out the hard drive, mount it in a caddy of a known "good" PC with Malwarebytes pre-installed.

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#795124 - 20th May 2013 11:26pm Re: ukask/pceu met police virus [Re: Toffeenose]
dave2745 Offline
Member

Registered: 5th Apr 2013
Posts: 71
Loc: Birkenhead
My nephew got this ransomware on his laptop (Windows 7 64 bit Home Edition) last week while he was watching footie on some sports-related website. Apparently the virus was hiding in 5 x HD videos he'd unknowingly downloaded from the site.

The worst thing was this particular strain of the virus wouldn't allow the laptop to be booted in safe mode. It would just shut down if you tried to and restart in normal mode, bringing you back to the annoying Ukash/Met Police screen. I even tried booting from a Kaspersky Rescue Disk but the virus was having none of it! In the end, and after many many failed attempts (and much frustration) I somehow managed to get to his regular desktop. I can't remember how exactly but it involved hitting CTRL+ALT+DEL immediately after logging on with his password (all I know is the timing has to be spot on).

When I succeeded in getting to his regular Desktop, I was able to install and run Malwarebytes, which found (and removed) quite a number of Trojan viruses. I also installed and ran Norton Internet Security to be on the safe side, and I'm glad to say his laptop is running smoothly again.

It took a lot of trial and error, not to mention a great deal of patience, but I got there in the end!

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#795126 - 21st May 2013 5:55am Re: ukask/pceu met police virus [Re: Toffeenose]
eddtheduck Offline
Forum Addict

Registered: 21st Feb 2011
Posts: 1385
Loc: happy place
hi dave my brothers ex had this on her pc last week, I found pressing f8 and going to Safe mode with a Command prompt then type msconfig then search for any suspicious or unknonw entries numbers or letters, ctfmon.exe and unclick them.

this gives you your desktop back then you can run Malwarebyte or hitman

smile
_________________________
Not on here no more

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#795129 - 21st May 2013 7:37am Re: ukask/pceu met police virus [Re: Toffeenose]
dave2745 Offline
Member

Registered: 5th Apr 2013
Posts: 71
Loc: Birkenhead
The thing is, Edd, it wouldn't even allow me to do that. The virus had somehow managed to change the command prompt from "C" to "X" i.e. X:\Windows\System32> and as a result wouldn't accept commands such as msconfig. Believe me, I spent the whole night searching the Internet for a solution and must have tried practically every one of them to no avail. Like I said, it was just by chance that I hit the CTRL+ALT+DEL keys after reading someone else had used this method and Voila! it worked!

Admittedly, there are one or two problems remaining, such as the laptop for some reason, will not install the latest Windows Updates (again I've tried just about everything). I have no idea if this is virus-related or a completely separate issue, but would be interested to know if anybody else is experiencing this after ridding their computer of the Ukash/Met Police virus.

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#795292 - 21st May 2013 11:41pm Re: ukask/pceu met police virus [Re: Toffeenose]
Kieran1981 Offline
Enthusiast

Registered: 20th Aug 2011
Posts: 194
Loc: Bromborough
Always keep a back up of all your pictures and music etc off your computer and whenever you get a virus, just install a fresh copy of windows, it's the only way to be sure in my opinion.

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