WikiWirral is where great friendships are made.
Forum Stats
12247 Members
65 Forums
72883 Topics
982469 Posts
96 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
75 registered (11kendo, 13 invisible), 1709 Guests and 335 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Incident at Westminster 802
What happened to Tranmere car bootie? 626
Martin Mcguinness dies 597
Alloys refurb and colour change. The Wheel Deal. 499
File too large 443
Council tax bill for this year 2017 419
British troops to Estonia 375
Has anyone fished 335
Offset number plates 321
1882 Plan of the borough of Birkenhead and Wards 319
New General Forums
Mannequin Challenge AKA MRI Scan
by fish5133
Today at 11:20 AM
Surely the most honest add.....
by buddy
20th Mar 2017 5:43pm
Happy Birthday DIZDAZDOZ
by snowhite
19th Mar 2017 4:24pm
My old friend the fox
by Dilly
18th Mar 2017 11:15am
New Wirral History
William Bernard's building, Birkenhead
by yoller
20th Mar 2017 4:27pm
1882 Plan of the borough of Birkenhead and Wards
by Dave_Wood
19th Mar 2017 11:57am
New Brighton Coop
by Mike_White
9th Mar 2017 12:48pm
Tranmere High School for Girls 1882 Chesnut Grove
by sarah708
6th Mar 2017 8:23pm
Whetstone Lane, Birkenhead
by MoretonExpat
6th Mar 2017 8:04am
Forum Tips
Photo Gallery Forums
Birkenhead Transport Museum 24th Feb 2017
fireworks on the Mersey last night
Topic Replies
Has Talktalk been hacked yet again?
by Habdab
Today at 12:38 PM
Incident at Westminster
by fish5133
Today at 10:31 AM
Offset number plates
by Gibbo
Today at 09:57 AM
What song are you listening to?
by eggandchips
Today at 09:04 AM
'March' Photo Competition.
by fish5133
Yesterday at 08:53 PM
706 Plough Inn 25and 27 Breck Road Wallasey
by tigertiger1953
Yesterday at 04:25 PM
What are you eating today?
by Dilly
Yesterday at 01:44 PM
Genuine Canada Goose Men's Chilliwack Jacket - L
by Liverpooltiger
Yesterday at 01:14 PM
It's Broken : Forum Update
by lollipop
Yesterday at 08:53 AM
March
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
Recent Posts : What's On ?
Lee and Cragg Quarries - Bacup
by Mark
Yesterday at 07:43 AM
Rufford Old Hall
by diggingdeeper
13th Mar 2017 9:58am
Topic Options
Rate This Topic
#790278 - 29th Apr 2013 10:11am Broadband goes off with phone
Sandra43 Offline
Member

Registered: 13th Aug 2011
Posts: 64
Loc: Wirral
I am on BT telephone and Broadband. When i use the landline or someone rings me on the landline as soon as i answer it the broadband goes off. What can be causing this, and how can this be fixed.

Top
Digital Wirral : Advertising
Click me for more Information......

* * * Superior Heating by Stephen Foster (Dodie) * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#790281 - 29th Apr 2013 10:14am Re: Broadband goes off with phone [Re: Sandra43]
TRANCENTRAL Offline

Green Meanie
Wiki Master

Registered: 10th Apr 2008
Posts: 13457
Loc: Underground
i had the same problem just got a filter all sorted now smile
_________________________
Please do not adjust your mind, there is a slight problem with reality. #backscovered

Top
#790300 - 29th Apr 2013 11:06am Re: Broadband goes off with phone [Re: Sandra43]
Finney Offline
Smartchild

Registered: 22nd Feb 2012
Posts: 414
Loc: here & there....
Sounds like you need filters. You should have a filter fitted to every phone socket in the house that has a phone connected to it.

Top
#790521 - 29th Apr 2013 8:19pm Re: Broadband goes off with phone [Re: Sandra43]
cameraman Offline
Enthusiast

Registered: 24th Mar 2011
Posts: 147
Loc: Tranmere
Have the same problem. It's a old BT line but I'm with SKY. The problem is we have filters fitted as well and it still happens. Checked the wiring and all seams fine. I'm an electrical engineer as well and it's baffling me

Top
#790528 - 29th Apr 2013 8:53pm Re: Broadband goes off with phone [Re: cameraman]
eddtheduck Offline
Forum Addict

Registered: 21st Feb 2011
Posts: 1333
Loc: happy place
Originally Posted By: cameraman
Have the same problem. It's a old BT line but I'm with SKY. The problem is we have filters fitted as well and it still happens. Checked the wiring and all seams fine. I'm an electrical engineer as well and it's baffling me


This is the sort of problem that has probably been caused by something changing if it was working OK previously. It sounds mostly like an ADSL filter missing or faulty somewhere.

Are any of the 'phones or the fax machine new?

Is the new main socket on the same line as the one that used to work OK?

Are you sure that you have ADSL filters plugged into EVERY extension on the line which is causing the problem?

Did you change or plug anything different in when the problem started?

It might be an idea to log into the router on 192.168.0.1, username Admin and password Sky, then bring up the Show Statistics page in the Router Status menu. Keep an eye on the Noise Margin figure keep watching that screen while you pick up a phone and see if it changes.

Finally, check if there is a wire, usually orange/white, connected to terminal 3 of the master socket. If so, disconnect it and see if that makes any difference as you do not need it.
smile
_________________________
I'm an Unipug

Top
#790564 - 29th Apr 2013 10:48pm Re: Broadband goes off with phone [Re: Sandra43]
oscarpops Offline
Addict

Registered: 15th Oct 2009
Posts: 230
Loc: bebington
We have the same trouble I'm with bt we just dial 1471 that usually gets us back on line

Top
#794294 - 16th May 2013 12:49am Re: Broadband goes off with phone [Re: Sandra43]
Lando Offline

Wise One

Registered: 10th Jul 2011
Posts: 801
Loc: Wirral
Filtering issue pm me i will sort
_________________________
"Take It Easy!"

Top

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
Has Talktalk been hacked yet again?
by Habdab
Today at 10:25 AM
Offset number plates
by venice
Yesterday at 01:24 AM
What does this all mean?
by venice
22nd Mar 2017 12:20pm
black contiboard locally?
by fish5133
21st Mar 2017 9:30pm
Port Sunlight
by alan128
21st Mar 2017 10:09am
For Sale & Free
Genuine Canada Goose Men's Chilliwack Jacket - L
by Liverpooltiger
Yesterday at 01:14 PM
Nail Varnish Stands X 2 (holds 50 in each one)
by j_demo
20th Mar 2017 5:49pm
Ipad
by madrob
19th Mar 2017 5:15pm
windows 7 64bit pc
by brady
18th Mar 2017 4:49pm
Petrol Lawnmower to purchase
by saltytom
18th Mar 2017 8:42am
Featured Member
Registered: 18th Feb 2014
Posts: 23
Newest Members
Monkeyboyliam121, andreap, LairdLad, HollandGj, petaann
12247 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Has Talktalk been hacked yet again?
by Habdab
Today at 10:25 AM
What does this all mean?
by venice
22nd Mar 2017 12:20pm
black contiboard locally?
by fish5133
21st Mar 2017 9:30pm
Port Sunlight
by alan128
21st Mar 2017 10:09am
Council tax bill for this year 2017
by keef666
20th Mar 2017 10:25pm
News : New Topics
Incident at Westminster
by granny
22nd Mar 2017 3:40pm
Martin Mcguinness dies
by Dilly
21st Mar 2017 9:29am
British troops to Estonia
by fish5133
18th Mar 2017 8:16am
Unusual Phone calls
by granny
16th Mar 2017 3:53pm
Thanks
by Christinerowland
14th Mar 2017 8:11pm
New Enthusiast Forums
Offset number plates
by venice
Yesterday at 01:24 AM
File too large
by Dilly
20th Mar 2017 10:41am
ford focus 1.6 t reg rattling
by Little_B
19th Mar 2017 11:02pm
Alloys refurb and colour change. The Wheel Deal.
by TheComputerLab
18th Mar 2017 9:17am
Has anyone fished
by Habdab
17th Mar 2017 8:43pm
(Views 24hrs)Trending Newest Topics
Has Talktalk been hacked yet again? 57
Mannequin Challenge AKA MRI Scan 7
Wirral Sunrise Sunset
Sunrise Fri 6:02am
Sunset Fri 6:33pm
Local Time Fri 2:04pm
WikiWirral Can . . . .
Advertising Click me
To Advertise with
Wikiwirral Click Me