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#768942 - 16th Feb 2013 2:57pm virgin media
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Virvin media are a bunch of thiefs they have emptied my bank account of 3 grand and closed my account, and are now saying they can not find any of my details there ceo have closed my complaint.

My bank say i can not request a charge back with out virgin agreeing, who on earth do i contact now as ceo will not take my calls and customer services say i dont have an account, and ask me if i want to open account with them
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#768963 - 16th Feb 2013 3:32pm Re: virgin media [Re: Willo_]
pokerchamp Offline
Wise One

Registered: 29th Aug 2011
Posts: 820
Loc: wallasey
go on the site called "say no to 0870"and type virgin media into search box,it will bring up loads of different numbers for different departments!

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#769051 - 16th Feb 2013 6:11pm Re: virgin media [Re: Willo_]
Littlemink Offline
Newbeee

Registered: 18th Jul 2012
Posts: 24
Loc: Wirral
Why did they take the money. A bank statement will the show the transaction. If they had no reason to take it you can get it back.

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#769100 - 16th Feb 2013 7:43pm Re: virgin media [Re: Littlemink]
Moonstar Offline

Forum Addict

Registered: 2nd Jul 2011
Posts: 1240
Loc: Wirral
Is there an Ombudsman for this sort of thing you could take your case to?

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#769141 - 16th Feb 2013 9:33pm Re: virgin media [Re: Willo_]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
If its been taken by Direct Debit and you query it as not authorised then the bank have to refund it under the direct debit guarantee scheme.

If they have taken it by your credit card then again, you are covered, as you can claim it back as an unauthorised transaction.

If its from a debit card then slightly more difficult as you have to do the leg work to get Virgin to pay it back (or take them to Court).

Even if they have closed your account they still have to keep records for a minimum of six years, so don't accept any of the "we don't know anything about it" as they do.

Pointless talking to he call centre (who will "understand your frustration"), you need to get someone higher up to call you back, and make sure they specify a time period.

VIRGIN MEDIA COMPLAINTS (PDF)

The above link is for a PDF for Virgin Media Complaints, it includes the contact details for CISAS who are an Independent Body who can look into it for you.

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#769146 - 16th Feb 2013 9:44pm Re: virgin media [Re: Willo_]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 13991
Loc: Wirral
Never heard of Virvin Media. Must be some rubbish company. Bank wouldn't allow that to happen in one transaction unless you had given authority. Nonsense.
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#769162 - 17th Feb 2013 12:45am Re: virgin media [Re: granny]
reddragon Offline
Forum Guardian

Registered: 22nd Mar 2010
Posts: 3902
Loc: bromborough/wirral
2 things I notice from grannys posting
1) commenting on a persons spelling ( probably accidently done in temper )
2) as I see it basically saying that burgerchips is fibbing

too many people on these sites nowadays are quick to pull others down over their spelling
and yes I AM OFF TOPIC offtopic


Edited by reddragon (17th Feb 2013 12:46am)
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#769177 - 17th Feb 2013 9:35am Re: virgin media [Re: granny]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: granny
Never heard of Virvin Media. Must be some rubbish company. Bank wouldn't allow that to happen in one transaction unless you had given authority. Nonsense.
Ok so everytime you make a spelling mistake, can i pull you up over it, as reddragon says, it was typed on a phone screen and i was fuming when i typed it.

Has the rules changed on here, to allow idiots to correct peoples spelling, as i always thought that was frowned upon on here.

You really do need to get a life granny.
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#769178 - 17th Feb 2013 9:41am Re: virgin media [Re: TheDr]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: TheDr
If its been taken by Direct Debit and you query it as not authorised then the bank have to refund it under the direct debit guarantee scheme.

If they have taken it by your credit card then again, you are covered, as you can claim it back as an unauthorised transaction.

If its from a debit card then slightly more difficult as you have to do the leg work to get Virgin to pay it back (or take them to Court).

Even if they have closed your account they still have to keep records for a minimum of six years, so don't accept any of the "we don't know anything about it" as they do.

Pointless talking to he call centre (who will "understand your frustration"), you need to get someone higher up to call you back, and make sure they specify a time period.

VIRGIN MEDIA COMPLAINTS (PDF)

The above link is for a PDF for Virgin Media Complaints, it includes the contact details for CISAS who are an Independent Body who can look into it for you.
Thanks doc, yes it was taken from a debit card, every time i phone they say they can not find my details on there system, I am in process of talking to there C.E.O, who will be phoning me in the morning.

He asked me to email him copyies of my id, and a letter from virgin media with my account number on.

So hopefully this will get sorted tomorrow, and I will be seeking some extra as well, a nice 6 months free broadband will do nicely.
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#769179 - 17th Feb 2013 9:41am Re: virgin media [Re: Willo_]
ludwigvan Offline
Forum Addict

Registered: 6th Jan 2010
Posts: 1129
Loc: Middle Earth
A pursen hu nevur maid a misteak nevur maid enyfink.

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#769182 - 17th Feb 2013 9:44am Re: virgin media [Re: granny]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: granny
Never heard of Virvin Media. Must be some rubbish company. Bank wouldn't allow that to happen in one transaction unless you had given authority. Nonsense.
Just for you granny, if you pm me a email address, i am more than happy to forward you a copy of my bank statement, and then you can post an apology up on here, and proove to every one you are a complete waste of space, and then you can go climb back under your rock, and jobs a good'en.

Have a good day.
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#769185 - 17th Feb 2013 9:47am Re: virgin media [Re: ludwigvan]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: ludwigvan
A pursen hu nevur maid a misteak nevur maid enyfink.
granny will not be happy.
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#769235 - 17th Feb 2013 12:02pm Re: virgin media [Re: Willo_]
eddtheduck Offline
Forum Addict

Registered: 21st Feb 2011
Posts: 1334
Loc: happy place
Burger, your eyes must be square if they think you watched 3 grand worth of tv/internet, I don't even think if you download all the ppv movies including sport it would come near to 3 grand.

I know with sky you can go online and see what on your bill is and if someone has put a ppv event on, it shows up, can't you do that with virgin?
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#769318 - 17th Feb 2013 3:34pm Re: virgin media [Re: TheDr]
24424m Offline
Enthusiast

Registered: 31st May 2009
Posts: 118
Loc: Wirral
There are some "government" bodies who can legally invoke a "deduction order" to recover debt owed, without the consent or knowledge of the account holder, but I've not heard of this from a private company such as Virgin Media.

As The Dr says, direct debits carry safeguards, so if in this case your account has been debited without good reason or sufficient notice, you can legally have recourse the direct debit guarantee, which means your bank are obliged to refund you in full, and then it is a matter for them to take the issue up with the third party to recover "their" money.

However, again as The Dr states, beware "regular card payments", as these differ greatly from direct debits. :

Quote:
Cancelling a regular card payment
When you give your credit or debit card details to a company and authorise them to take regular payments from your account, such as for a gym membership or magazine subscription, it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments. However, you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments. Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware though that you will still be responsible for paying any money that you owe.


As these recurring card payments afford less rights than direct debits, as a general point, it is much better to avoid them if possible, but I don't know if that helps you in this instance BurgerChips? Good luck with resolving your problem anyway!

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#769322 - 17th Feb 2013 3:56pm Re: virgin media [Re: 24424m]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
With regard to recurring card payments, it used to be the case that only the originator, in this case Virgin, could cancel the arrangement. I now understand that your bank is obliged to make a refund, or at least pursue the matter on your behalf.
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