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Joined: Nov 2011
Posts: 1,925
Forum Addict
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Forum Addict
Joined: Nov 2011
Posts: 1,925 |
Thank for that, i can not return to store, am banned  you are, we aren't, and as i have never even considered '3' as a half decent mobile network, i will never be going with them (i'm very happy on t-mobile/EE) so is there no reason why the rest of us can't go to said store and just stand around until something gets done. what's the worst that could happen?
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Joined: Nov 2012
Posts: 13
Newbeee
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Newbeee
Joined: Nov 2012
Posts: 13 |
Three as a network are ok, although their offshore call centers can leave a lot to be desired.
The in store guys, every time I've been in anyway, seem to be more concerned with selling me something as oppose to resolving my issues.
My solution: I steer clear of them anything I need help on I just ring the call center. This saves me time and I can do it from where ever I am.
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Joined: Nov 2011
Posts: 1,925
Forum Addict
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Forum Addict
Joined: Nov 2011
Posts: 1,925 |
The in store guys, every time I've been in anyway, seem to be more concerned with selling me something as oppose to resolving my issues. this may be because they're paid a tragically bad wage and they make it up on commission
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Joined: Jul 2010
Posts: 504
Smartchild
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Smartchild
Joined: Jul 2010
Posts: 504 |
Signing a 3 mobile was one of the single worst agreements I have ever entered into.
I would advise any person to steer well clear of them and their shoddy network, I had to buy out of my contract 10 months early as did a work colleague at the time.
Yes its cheap, yes the deals look good, theres a reason for this, corners are cut elsewhere.
Shysters selling snake oil
K
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Joined: Jul 2010
Posts: 504
Smartchild
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Smartchild
Joined: Jul 2010
Posts: 504 |
Oh By the way, sorry that youve been burnt by them mate, hope you find a way out.
K
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Joined: May 2009
Posts: 485
Smartchild
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Smartchild
Joined: May 2009
Posts: 485 |
Me too, been with 3 for a year now, started on a sim only contract then few months ago upgraded to nokia lumia no problam, never had any probs with them, always very polite and helpful in the Birkenhead shop.
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phlegm
Unregistered
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phlegm
Unregistered
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I have been with 3 for 7 years now and there has never been a problem [touch wood!]
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Joined: Jul 2012
Posts: 2,518
Forum Master
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OP
Forum Master
Joined: Jul 2012
Posts: 2,518 |
contact trading standards and your bank. Been to bank, nothing they can do, I can not do a charge back, as it is under £100 upfront payment that i made. Have sent email to trading standards. I am left with only 2 options. A: Find some one who is going to take out a contract for the ipad, but who does not want to pay upfront fee, but is prepered to take over this contract, saving them selves £99 B: Sell ipad and put extra to it and buy out of contract. If i get to do (A) then I will have to find a translator who can translate what there call centre is saying. Got a phone call from CEO yesterday, he has closed the account 9 this has been done as sim card no longer works) without penalty and sending me final bill of £0.00, and returning my £99:00 upfront payment, and sending me a bag to send ipad back to him. Result.
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Joined: Mar 2010
Posts: 852
Wise One
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Wise One
Joined: Mar 2010
Posts: 852 |
I have always found 3 quite good!
O give thanks unto the LORD; for he is good; for his mercy endureth for ever ...
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Joined: Dec 2012
Posts: 68
Member
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Member
Joined: Dec 2012
Posts: 68 |
Here is some advice for any one thinking of taking a Contract out with Three, Please do not, unless you are ready for fights with them, as they say the consumer credit act does not apply to them, they say they have there own policy.
I went in to the Three store in Birkenhead, I was not happy with there terms, and went into cancel contract as it was only 2 days since i took out contract, I took in the relevent print outs from Consumer credit act Ref Contracts, they said "consumer credit act does not apply to them, they say they have there own policy" and that policy is " you take out contract you are stuck with it and you pay"
I tried to explain to them they have to let me cancel, they then called security and called the police saying to police I was refusing to leave the store "this is not true, as at no time did they ask me to leave the store, the police came and the lies the staff came out with in there and the manager, I could not believe what i was hearing, "it was the manager who was verbally abusive to me" but of course she denied it.
Please think twice about getting a contract with three.
i even phoned up call centre and asked to speak to manager, they tell me they have no managers, and to just pay for device, and hung up on me.
I have emailed there CEO & Executive office, but I have been ignored.
I can not even cancel direct debit as it has not been set up yet.
I am now left with no option but to sell the ipad and just buy out of contract. This is terrible mate, I feel for you, it's not nice getting ripped off.
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Joined: Dec 2011
Posts: 497
Smartchild
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Smartchild
Joined: Dec 2011
Posts: 497 |
least you got it sorted burger!! 
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Posts: 2,283
Joined: December 2010
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