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#748292 - 7th Dec 2012 10:03am Phone call : Refund Warning
davew3 Offline
Forum Guide

Registered: 16th Jun 2009
Posts: 1024
Loc: Wirral
Must be a new scam on the go, today I had a phone call, saying that I had a refund and if I didn't press 5 to speak to one of their advisers the value of the refund could go down and the nice touch is , if this refund doesn't apply to you press 9 to exit, so please be careful, If I had any refunds on the go then I would know.


Edited by Mark (7th Dec 2012 7:00pm)
Edit Reason: renamed

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#748299 - 7th Dec 2012 10:31am Re: Phone call : Refund Warning [Re: davew3]
mikethetrainman Offline
Forum Addict

Registered: 22nd Apr 2011
Posts: 1421
Loc: west kirby (wiki kirby)
Thanks dave for the warning..cheers mike.

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#748315 - 7th Dec 2012 11:46am Re: Phone call : Refund Warning [Re: davew3]
movingtables Offline
Enthusiast

Registered: 9th Jul 2011
Posts: 126
Loc: Prenton
So... what happens if you press 5 or 9 ?
you didnt say.
do you get charged and if so do you know how much?

cheers.

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#748326 - 7th Dec 2012 12:57pm Re: Phone call : Refund Warning [Re: davew3]
Dolphin123 Offline
Member

Registered: 3rd Jul 2012
Posts: 69
Loc: Wirral
A phone call like that some one could connect you to some distant part of the world and have huge costs as has been done many times before best policy to ignore it.

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#748328 - 7th Dec 2012 1:02pm Re: Phone call : Refund Warning [Re: davew3]
stu6278 Offline
Member

Registered: 20th Sep 2010
Posts: 73
Loc: New Brighton
We've been getting these almost daily for over a year. It's usually an automated messsage about PPI refunds. I've sometimes pressed '5' to continue (just to waste a bit of their time laugh ) and it just goes through to a call centre somewhere. Never been charged for it.

The thing about the time limit before the amount goes down just sounds like a new tactic their using to hook the gullible.


Edited by stu6278 (7th Dec 2012 1:03pm)

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#748340 - 7th Dec 2012 1:54pm Re: Phone call : Refund Warning [Re: davew3]
davew3 Offline
Forum Guide

Registered: 16th Jun 2009
Posts: 1024
Loc: Wirral
I never try these numbers, as even if they don't charge you they could be harvesting your telephone number for other things, so it's just a warning, being xmas they will be trying all sorts to get your money.

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#748370 - 7th Dec 2012 4:30pm Re: Phone call : Refund Warning [Re: davew3]
saltytom Offline
Old Hand

Registered: 23rd May 2011
Posts: 361
Loc: WALLASEY
Just registar for TPS on your phone if BT 0845 0700707 it is an automated service.Other providers have there own systems.
This stops most of these calls

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#748417 - 7th Dec 2012 7:12pm Re: Phone call : Refund Warning [Re: davew3]
kendo Offline
Enthusiast

Registered: 27th Dec 2010
Posts: 139
Loc: Wallasey
From my experience, if you don't press any buttons it quickly disconnects as I was trying to waste some of there money, it was also for compensation I was due!!

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#748599 - 8th Dec 2012 2:17pm Re: Phone call : Refund Warning [Re: davew3]
davew3 Offline
Forum Guide

Registered: 16th Jun 2009
Posts: 1024
Loc: Wirral
Yay it's my turn to get the scams, just had " Microsoft is saying your computer is having problems" and can you please turn your computer on and we will fix it, took me 10 mins to find that I don't have a computer , my son must have took it away to get it repaired, leaves a nice slot for them to ring me back at a later date, oy vey.


Edited by davew3 (8th Dec 2012 2:18pm)

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#749280 - 11th Dec 2012 10:04am Re: Phone call : Refund Warning [Re: davew3]
Nigel Offline

Wise One

Registered: 26th Mar 2010
Posts: 850
Loc: Wirral
Anonymous Call Rejection lets you stop calls from people who have withheld the number, I find this very useful on my land line!
_________________________
O give thanks unto the LORD; for he is good; for his mercy endureth for ever ...

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#749292 - 11th Dec 2012 10:41am Re: Phone call : Refund Warning [Re: davew3]
Pinzgauer
Unregistered


Thanks for the info Nigel. Could be useful, but NOT at 51.60 a year, on top of the already rip-charges from BT ! BT created the problem by allowing the caller to remain anonymous, THEN they want to charge you to stop it. mad mad mad

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#764141 - 4th Feb 2013 1:10am Re: Phone call : Refund Warning [Re: davew3]
TudorBlue Offline
Addict

Registered: 26th Aug 2011
Posts: 200
Loc: Leasowe
What Ive noticed when these type of calls come through, is once you answer the phone, there's a short gap before the person on the person on the other end starts to speak. I usually put the phone down at this point

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#764148 - 4th Feb 2013 6:29am Re: Phone call : Refund Warning [Re: davew3]
ponytail Offline
Smartchild

Registered: 31st Dec 2008
Posts: 578
Loc: wirral
Keep them talking. Just for the fun of it. Had a few regarding virus on the computer and PPI - ask them lots of questions to find out where they got this information from. However, I did have a call and they knew there was an accident with details of the car number, date and type of injury - someone must have passed on the details. I was not impressed with this - just said that "someone had an accident in the car and didn't tell me!!!" - they would not reveal where they got the info from nor any people's names. Someone has breached the Data Protection.

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#764375 - 4th Feb 2013 6:16pm Re: Phone call : Refund Warning [Re: davew3]
missj Offline
Member

Registered: 25th Apr 2011
Posts: 86
Loc: Wirral
http://www.tpsonline.org.uk/tps/number_type.html

Register for free with the telephone preference service, you can also add mobile numbers. If you do get calls tell them you are registered with TPS and they soon scarper, unsolicited calls can result in the caller losing their licence. I've been call free for over a month now.

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#764653 - 5th Feb 2013 12:35pm Re: Phone call : Refund Warning [Re: Nigel]
Cobby Offline
Enthusiast

Registered: 28th Nov 2009
Posts: 139
Loc: Great Sutton
Originally Posted By: Nigel
Anonymous Call Rejection lets you stop calls from people who have withheld the number, I find this very useful on my land line!

The problem with this is that you will also be rejecting legitimate calls. The phone system on the site where I'm based withholds the number and there's no facility for me to override this. This means if I have to try and speak someone, for example to offer or cancel an appointment at short notice, I have no way of contacting them if they have this facility enabled, which could result in a wasted journey or an urgent appointment not being given. You could argue that the system ought to be set up release the number, but then there are issues over confidentiality, as anyone dialling 1471 could return the call and find out there'd been a call from our department (we deal with extremely vulnerable people, who don't always share their problems with those around them)

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