WikiWirral Online with you since 2003, fantastic.
Forum Stats
12247 Members
65 Forums
72883 Topics
982463 Posts
96 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
76 registered (11kendo, 12 invisible), 1721 Guests and 341 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Incident at Westminster 778
What happened to Tranmere car bootie? 622
Martin Mcguinness dies 582
Alloys refurb and colour change. The Wheel Deal. 496
File too large 425
Council tax bill for this year 2017 413
British troops to Estonia 374
Has anyone fished 329
1882 Plan of the borough of Birkenhead and Wards 318
Offset number plates 308
New General Forums
Mannequin Challenge AKA MRI Scan
by fish5133
45 minutes 37 seconds ago
Surely the most honest add.....
by buddy
20th Mar 2017 5:43pm
Happy Birthday DIZDAZDOZ
by snowhite
19th Mar 2017 4:24pm
My old friend the fox
by Dilly
18th Mar 2017 11:15am
New Wirral History
William Bernard's building, Birkenhead
by yoller
20th Mar 2017 4:27pm
1882 Plan of the borough of Birkenhead and Wards
by Dave_Wood
19th Mar 2017 11:57am
New Brighton Coop
by Mike_White
9th Mar 2017 12:48pm
Tranmere High School for Girls 1882 Chesnut Grove
by sarah708
6th Mar 2017 8:23pm
Whetstone Lane, Birkenhead
by MoretonExpat
6th Mar 2017 8:04am
Forum Tips
Photo Gallery Forums
Birkenhead Transport Museum 24th Feb 2017
fireworks on the Mersey last night
Topic Replies
Has Talktalk been hacked yet again?
by fish5133
Today at 10:57 AM
Incident at Westminster
by fish5133
Today at 10:31 AM
Offset number plates
by Gibbo
Today at 09:57 AM
What song are you listening to?
by eggandchips
Today at 09:04 AM
'March' Photo Competition.
by fish5133
Yesterday at 08:53 PM
706 Plough Inn 25and 27 Breck Road Wallasey
by tigertiger1953
Yesterday at 04:25 PM
What are you eating today?
by Dilly
Yesterday at 01:44 PM
Genuine Canada Goose Men's Chilliwack Jacket - L
by Liverpooltiger
Yesterday at 01:14 PM
It's Broken : Forum Update
by lollipop
Yesterday at 08:53 AM
March
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
Recent Posts : What's On ?
Lee and Cragg Quarries - Bacup
by Mark
Yesterday at 07:43 AM
Rufford Old Hall
by diggingdeeper
13th Mar 2017 9:58am
Topic Options
Rate This Topic
#736898 - 25th Oct 2012 4:16pm Advice for after buying a Mobile
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
Dont no if this is in the right place, just wondering if anyone can help.

I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.

I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.

Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.

Were do i stand with this? Surely they cannot be allowed to do this.

Thanks

Top
Ask Wiki : Advertising
Click me for more Information......

* * * Rapid Hydraulics - Hydraulic Hose Repairs * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#736911 - 25th Oct 2012 4:59pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Dilly Online   Reading
Wiki Addict

Registered: 17th Jul 2011
Posts: 7684
Loc: wallasey
I would think you are entitled to a full refund as it is not fit for purpose, also surely they should have shown you it working. Good luck.

Top
#736926 - 25th Oct 2012 5:25pm Re: Advice for after buying a Mobile [Re: Dilly]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
withthat

Maybe next time you'll make sure it works before leaving the shop. Now you've got the problem of convincing them it was faulty from the start.
_________________________
Carpe diem.

Top
#737254 - 26th Oct 2012 4:43pm Re: Advice for after buying a Mobile [Re: chriskay]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: chriskay
Now you've got the problem of convincing them it was faulty from the start.


...and us

Top
#737270 - 26th Oct 2012 5:45pm Re: Advice for after buying a Mobile [Re: BigBadBorisJ]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!

Top
#737287 - 26th Oct 2012 6:27pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


lamethrower bananadance

Funny old bunch here but you'll get the hang of us!!

Total Grrrs at that place and by the sounds of it your going to have to play hard ball with them, make a show, be tactful or which ever method suits your best!


Edited by Sanchez (26th Oct 2012 6:28pm)
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

Top
#737299 - 26th Oct 2012 7:16pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


Excuse me? I resemble that comment!

Connectors could be damaged by accident when putting the sim card in.

You should have checked it was working prior to leaving the shop seeing as you knew you were buying a 2nd hand phone.

I don't see why they SHOULD give you your money back in all honesty.

Chalk this one up to experience and let it be a lesson learned. I presume you are around 22 given your username so you have plenty more years ahead of you in which to be careful.

Top
#737307 - 26th Oct 2012 8:12pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Salmon Offline
Forum Addict

Registered: 8th Oct 2011
Posts: 1735
Loc: Wallasey
I reckon you are well within your rights to expect a refund.
Good advice here
http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

Top

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
Has Talktalk been hacked yet again?
by Habdab
Today at 10:25 AM
Offset number plates
by venice
Yesterday at 01:24 AM
What does this all mean?
by venice
22nd Mar 2017 12:20pm
black contiboard locally?
by fish5133
21st Mar 2017 9:30pm
Port Sunlight
by alan128
21st Mar 2017 10:09am
For Sale & Free
Genuine Canada Goose Men's Chilliwack Jacket - L
by Liverpooltiger
Yesterday at 01:14 PM
Nail Varnish Stands X 2 (holds 50 in each one)
by j_demo
20th Mar 2017 5:49pm
Ipad
by madrob
19th Mar 2017 5:15pm
windows 7 64bit pc
by brady
18th Mar 2017 4:49pm
Petrol Lawnmower to purchase
by saltytom
18th Mar 2017 8:42am
Featured Member
Registered: 7th Nov 2011
Posts: 83
Newest Members
Monkeyboyliam121, andreap, LairdLad, HollandGj, petaann
12247 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Has Talktalk been hacked yet again?
by Habdab
Today at 10:25 AM
What does this all mean?
by venice
22nd Mar 2017 12:20pm
black contiboard locally?
by fish5133
21st Mar 2017 9:30pm
Port Sunlight
by alan128
21st Mar 2017 10:09am
Council tax bill for this year 2017
by keef666
20th Mar 2017 10:25pm
News : New Topics
Incident at Westminster
by granny
22nd Mar 2017 3:40pm
Martin Mcguinness dies
by Dilly
21st Mar 2017 9:29am
British troops to Estonia
by fish5133
18th Mar 2017 8:16am
Unusual Phone calls
by granny
16th Mar 2017 3:53pm
Thanks
by Christinerowland
14th Mar 2017 8:11pm
New Enthusiast Forums
Offset number plates
by venice
Yesterday at 01:24 AM
File too large
by Dilly
20th Mar 2017 10:41am
ford focus 1.6 t reg rattling
by Little_B
19th Mar 2017 11:02pm
Alloys refurb and colour change. The Wheel Deal.
by TheComputerLab
18th Mar 2017 9:17am
Has anyone fished
by Habdab
17th Mar 2017 8:43pm
(Views 24hrs)Trending Newest Topics
Has Talktalk been hacked yet again? 41
Mannequin Challenge AKA MRI Scan 6
Wirral Sunrise Sunset
Sunrise Fri 6:02am
Sunset Fri 6:33pm
Local Time Fri 12:08pm
WikiWirral Can . . . .