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#736898 - 25th Oct 2012 4:16pm Advice for after buying a Mobile
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 148
Loc: Woodchurch
Dont no if this is in the right place, just wondering if anyone can help.

I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.

I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.

Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.

Were do i stand with this? Surely they cannot be allowed to do this.

Thanks

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#736911 - 25th Oct 2012 4:59pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Dilly Online   Reading
Wiki Veteran

Registered: 17th Jul 2011
Posts: 7899
Loc: wallasey
I would think you are entitled to a full refund as it is not fit for purpose, also surely they should have shown you it working. Good luck.

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#736926 - 25th Oct 2012 5:25pm Re: Advice for after buying a Mobile [Re: Dilly]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
withthat

Maybe next time you'll make sure it works before leaving the shop. Now you've got the problem of convincing them it was faulty from the start.
_________________________
Carpe diem.

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#737254 - 26th Oct 2012 4:43pm Re: Advice for after buying a Mobile [Re: chriskay]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: chriskay
Now you've got the problem of convincing them it was faulty from the start.


...and us

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#737270 - 26th Oct 2012 5:45pm Re: Advice for after buying a Mobile [Re: BigBadBorisJ]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 148
Loc: Woodchurch
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!

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#737287 - 26th Oct 2012 6:27pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


lamethrower bananadance

Funny old bunch here but you'll get the hang of us!!

Total Grrrs at that place and by the sounds of it your going to have to play hard ball with them, make a show, be tactful or which ever method suits your best!


Edited by Sanchez (26th Oct 2012 6:28pm)
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#737299 - 26th Oct 2012 7:16pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


Excuse me? I resemble that comment!

Connectors could be damaged by accident when putting the sim card in.

You should have checked it was working prior to leaving the shop seeing as you knew you were buying a 2nd hand phone.

I don't see why they SHOULD give you your money back in all honesty.

Chalk this one up to experience and let it be a lesson learned. I presume you are around 22 given your username so you have plenty more years ahead of you in which to be careful.

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#737307 - 26th Oct 2012 8:12pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Salmon Offline

Forum Addict

Registered: 8th Oct 2011
Posts: 1759
Loc: Wallasey
I reckon you are well within your rights to expect a refund.
Good advice here
http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

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