WikiWirral values you and your opinion.
Forum Stats
12450 Members
65 Forums
73744 Topics
996733 Posts
29 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
74 registered (4436789, 14 invisible), 1179 Guests and 225 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Insecure sites. 601
Games for children 444
What is your Daily Exercise ? 394
Is this crime against humanity 343
Wanted Wii consul 242
Travelling Bus and Train Which Tickets? 223
Replacement Key Fob casing 214
Anyone read this ? 203
Taltalk Broadband Dying 191
Charity fishing match 185
New General Forums
Telephone Caller Alert - they are NOT BT BROADBAND
by Laraine
17th Nov 2017 6:04pm
Are you a Mathematician ?
by granny
15th Nov 2017 8:59am
Poor Bruce
by diggingdeeper
15th Nov 2017 1:15am
Charity fishing match
by paul110180
14th Nov 2017 8:03pm
New Wirral History
Downloadable oldwirral pdfs
by derekdwc
9th Oct 2017 12:26pm
Forum Tips
Photo Gallery Forums
clipper yachts arriving for round the world race
Azamara,silouette and balmoral this mornig
Topic Replies
Fitting bathroom lights need help
by diggingdeeper
Today at 01:23 AM
Charity fishing match
by fish5133
Yesterday at 11:42 PM
Games for children
by venice
Yesterday at 10:50 PM
Downloadable oldwirral pdfs
by diggingdeeper
Yesterday at 05:02 PM
What song are you listening to?
by Dilly
Yesterday at 05:00 PM
John Lewis advert
by buddy
Yesterday at 12:01 PM
DIY advice needed
by yr20405
17th Nov 2017 11:23pm
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
where to get cheap carpet
by venice
17th Nov 2017 9:27pm
November
M Tu W Th F Sa Su
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
Recent Posts : What's On ?
The Lanterns at Chester Zoo
by granny
16th Nov 2017 1:05pm
bonfire night
by snowhite
3rd Nov 2017 5:40pm
Topic Options
Rate This Topic
#736898 - 25th Oct 2012 4:16pm Advice for after buying a Mobile
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 149
Loc: Woodchurch
Dont no if this is in the right place, just wondering if anyone can help.

I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.

I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.

Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.

Were do i stand with this? Surely they cannot be allowed to do this.

Thanks

Top
Google Ads
#736911 - 25th Oct 2012 4:59pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Dilly Online   Reading

Wiki Veteran

Registered: 17th Jul 2011
Posts: 8247
Loc: wallasey
I would think you are entitled to a full refund as it is not fit for purpose, also surely they should have shown you it working. Good luck.

Top
#736926 - 25th Oct 2012 5:25pm Re: Advice for after buying a Mobile [Re: Dilly]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
withthat

Maybe next time you'll make sure it works before leaving the shop. Now you've got the problem of convincing them it was faulty from the start.
_________________________
Carpe diem.

Top
#737254 - 26th Oct 2012 4:43pm Re: Advice for after buying a Mobile [Re: chriskay]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: chriskay
Now you've got the problem of convincing them it was faulty from the start.


...and us

Top
#737270 - 26th Oct 2012 5:45pm Re: Advice for after buying a Mobile [Re: BigBadBorisJ]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 149
Loc: Woodchurch
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!

Top
#737287 - 26th Oct 2012 6:27pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


lamethrower bananadance

Funny old bunch here but you'll get the hang of us!!

Total Grrrs at that place and by the sounds of it your going to have to play hard ball with them, make a show, be tactful or which ever method suits your best!


Edited by Sanchez (26th Oct 2012 6:28pm)
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

Top
#737299 - 26th Oct 2012 7:16pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


Excuse me? I resemble that comment!

Connectors could be damaged by accident when putting the sim card in.

You should have checked it was working prior to leaving the shop seeing as you knew you were buying a 2nd hand phone.

I don't see why they SHOULD give you your money back in all honesty.

Chalk this one up to experience and let it be a lesson learned. I presume you are around 22 given your username so you have plenty more years ahead of you in which to be careful.

Top
#737307 - 26th Oct 2012 8:12pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Salmon Online   content

Forum Addict

Registered: 8th Oct 2011
Posts: 1790
Loc: Wallasey
I reckon you are well within your rights to expect a refund.
Good advice here
http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

Top

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
Fitting bathroom lights need help
by yr20405
17th Nov 2017 11:29pm
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
Games for children
by granny
17th Nov 2017 1:35am
Are there any doctors or nurses on here.
by granny
16th Nov 2017 11:52pm
Bath Lifts
by locomotive
16th Nov 2017 6:22pm
For Sale & Free
where to get cheap carpet
by mickturner
17th Nov 2017 4:24pm
White radiator single panel 1400 x 600 - good cond
by gerrymoore
16th Nov 2017 9:16am
Samsung Galaxy S7 Titanium Silver + Extras
by j_demo
15th Nov 2017 7:29pm
Vaping set
by paul110180
15th Nov 2017 2:37pm
Wanted wii consul box
by dodie
15th Nov 2017 12:19pm
Featured Member
Registered: 27th Dec 2006
Posts: 1984
Newest Members
monadrexx, Dipper, DarioLo, JohnG74, kerryanne1980
12450 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Fitting bathroom lights need help
by yr20405
17th Nov 2017 11:29pm
Games for children
by granny
17th Nov 2017 1:35am
Bath Lifts
by locomotive
16th Nov 2017 6:22pm
The Lanterns at Chester Zoo
by granny
16th Nov 2017 1:05pm
Travelling Bus and Train Which Tickets?
by fish5133
15th Nov 2017 5:31pm
News : New Topics
Anyone read this ?
by venice
16th Nov 2017 3:22pm
Is this crime against humanity
by granny
13th Nov 2017 4:04pm
Wedding for Cancer Research !
by Katemargaret
11th Nov 2017 10:38pm
The EU and us.
by Excoriator
11th Nov 2017 8:44am
Police, St Josephs Primary, Woodchurch Road
by diggingdeeper
7th Nov 2017 3:55pm
New Enthusiast Forums
Charity fishing match
by paul110180
17th Nov 2017 9:29pm
Are there any doctors or nurses on here.
by granny
16th Nov 2017 11:52pm
Taltalk Broadband Dying
by diggingdeeper
15th Nov 2017 3:40am
Replacement Key Fob casing
by fish5133
14th Nov 2017 7:45pm
Insecure sites.
by venice
13th Nov 2017 3:54pm
(Views 24hrs)Trending Newest Topics
Wirral Sunrise Sunset
Sunrise Sun 7:46am
Sunset Sun 4:09pm
Local Time Sun 3:12am
WikiWirral Can . . . .
Advertising Click me
To Advertise with
Wikiwirral Click Me