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CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! #718659
22nd Aug 2012 1:58pm
22nd Aug 2012 1:58pm
Joined: Oct 2009
Posts: 1,702
wallasey
Tilly Offline OP

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Tilly  Offline OP

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wallasey
CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! It was changed how the kennels can be contacted, it goes via the 'Street Scene' team now, who have to email town hall who then have to email council kennels. Kennel staff cannot be spoken to directly unless you are at the kennels in person. Not good if it is a dangreous dog report, a stray running along a main road or even simple things like: Is my dog there
and what are your opening times? THIS NEEDS TO BE CHANGED BACK TO BEFORE because it doesn't work like this. Less people coming to kennels to rehome or reclaim, more dogs in there, all kennels full, dogs being put to sleep needlesly. Please voice your concerns by emailing environmentalhealth@wirral.gov​.uk
mark to attention of Colin Clayton who is head of department.

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Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: Tilly] #718662
22nd Aug 2012 2:09pm
22nd Aug 2012 2:09pm
Joined: Aug 2005
Posts: 16,216
New Brighton
_Ste_ Offline
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_Ste_  Offline
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Posts: 16,216
New Brighton
Why is this?

What happened to the phone lines?

Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: _Ste_] #718666
22nd Aug 2012 2:26pm
22nd Aug 2012 2:26pm
Joined: Nov 2011
Posts: 2,693
wallasey
eggandchips Offline

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eggandchips  Offline

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wallasey
it was like this when the labrador i was looking after ran away, put you in a bloody queue to be answered. only to be told theres no wardens on duty,
bloody stupid!!


cos i'm that kinda guy...
Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: eggandchips] #718792
22nd Aug 2012 6:58pm
22nd Aug 2012 6:58pm
Joined: Oct 2009
Posts: 2,389
between heaven & hell
starakita Online content

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starakita  Online Content

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between heaven & hell
its all to save money for the council


no1s gonna keep me from u
Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: Tilly] #722250
5th Sep 2012 4:18pm
5th Sep 2012 4:18pm
Joined: Oct 2009
Posts: 1,702
wallasey
Tilly Offline OP

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Tilly  Offline OP

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wallasey
Birkenhead Kennels supporters’ angry at council’s call centre switch
Sep 5 2012 by Lorna Hughes, Birkenhead News
SUPPORTERS of Wirral’s council kennels fear a decision to handle inquiries at a call centre will slash the number of strays being rehomed.
Members of the public who want to get in touch with the Birkenhead-based Dog Warden Service now have to go through Wirral Council’s Streetscene call centre.
The council says with just two animal control officers on duty, the change – which was brought in at the end of August – will help manage demand.
But the Friends Of Birkenhead Kennels are furious at the move – and the former manager of the kennels said he shared the group’s concerns.
Friends’ co-founder Antje Tucker said: “Nine out of 10 calls to the kennels require an immediate response.
“For example it could be someone ringing to say they have lost their dog and wanting to know if it is there.
“It could be someone wanting to re-home a dog or ask about dangerous dogs. People in Streetscene do not know the answers to these questions.
“They will have to send a message to the kennels staff first and all that takes time. It is absolutely appalling.”
David Holden, who was animal control manager for Wirral Council until two years ago, said: “It is putting a barrier between the public and the service. People were able to call up and ask questions about specific dogs.
“Now that just will not happen and it will certainly result in fewer and fewer dogs finding new homes.
“Hopefully it will not impinge on owners trying to find their own dogs but I cannot see how it will not.
“We are all fully aware of the problems with funds and that things are going to get tighter but the service has already suffered greatly.”
The Corporation Road kennels is the only local authority controlled facility of its kind left in Merseyside.
Cllr Brian Kenny, cabinet member for the environment, said it was “early days” for the new system and it was a pilot which would be reviewed regularly.
He said: “To assist in the effective management and prioritisation of the officers’ time, we have introduced a new system which means trained customer service staff will be the first point of contact for those who wish to contact the service by phone.
“People should be assured that any urgent demand for assistance, such as to deal with a dangerous dog, will be prioritised for immediate response by an animal control officer.
“We understand people’s concerns but changes to the way calls into the kennels are handled are necessary to ensure our animal control staff are able to prioritise and successfully deliver the service.”




http://www.wirralnews.co.uk/wirral-...cil-s-call-centre-switch-80491-31762916/

Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: Tilly] #722261
5th Sep 2012 4:46pm
5th Sep 2012 4:46pm
Joined: Mar 2010
Posts: 3,902
bromborough/wirral
reddragon Offline
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reddragon  Offline
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bromborough/wirral
why the uck couldn't it be left as it was,
unecessary red tape


ALWAYS REMEMBER BIG BROTHER IS WATCHING YOU:::::::: Have a nice day and an even better one tomorrow
Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: reddragon] #722263
5th Sep 2012 4:53pm
5th Sep 2012 4:53pm
Joined: Oct 2009
Posts: 1,702
wallasey
Tilly Offline OP

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Tilly  Offline OP

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wallasey
There has been loads of problems already. in the end the dog suffers.

Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: Tilly] #722267
5th Sep 2012 5:02pm
5th Sep 2012 5:02pm
Joined: Jun 2011
Posts: 17,308
Wirral
granny Offline
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granny  Offline
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Posts: 17,308
Wirral
Same has happened to other departments in the council. Never works, those on the front line get the grief from the public. Street Scene will not, I am sure, be working all day Saturday, Sunday and Bank Holidays. Just a bit like other council departments which are unmanned at weekends, when the public seem to need most help.
Not only that, getting through to Street Scene in the normal course of events can make your blood boil, with the time you have to wait and all the messages telling you that there are 19 in the queue.

Last edited by granny; 5th Sep 2012 5:06pm.

Humankind has not woven the web of life. We are but one thread within it. Whatever we do to the web, we do to ourselves. All things are bound together. All things connect.
~Chief Seattle
Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: granny] #722278
5th Sep 2012 5:58pm
5th Sep 2012 5:58pm
Joined: Mar 2010
Posts: 3,902
bromborough/wirral
reddragon Offline
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reddragon  Offline
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bromborough/wirral
withthat well put Granny


ALWAYS REMEMBER BIG BROTHER IS WATCHING YOU:::::::: Have a nice day and an even better one tomorrow
Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: Tilly] #736679
24th Oct 2012 8:25pm
24th Oct 2012 8:25pm
Joined: Oct 2012
Posts: 7
wirral
M
mariemia Offline
Beginner
mariemia  Offline
Beginner
M
Joined: Oct 2012
Posts: 7
wirral
if less people breed their dogs or got one as a puppy cus it was cute without looking into the breed properly is the reason so meny kennels are as full as they are... instead of mocking them on doing a job other people give up on suport them!

Last edited by mariemia; 24th Oct 2012 8:26pm.
Re: CRISIS POINT AT COUNCIL KENNELS IN BIRKENHEAD!!! [Re: Tilly] #736738
24th Oct 2012 9:30pm
24th Oct 2012 9:30pm
Joined: May 2010
Posts: 1,452
ex Wallasey now Atlanta GA USA
C
CVCVCV Offline
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CVCVCV  Offline
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ex Wallasey now Atlanta GA USA
Who keeps voting these morons into power?


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