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Vets on Woodchurch Road #713690
3rd Aug 2012 7:19am
3rd Aug 2012 7:19am
Joined: Apr 2012
Posts: 108
Birkenhead
R
RedLance Offline OP
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RedLance  Offline OP
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Joined: Apr 2012
Posts: 108
Birkenhead
Took our new pup to the vets on Woodchurch Road by the Aldi and have never known anyone so inept.
He started off great saying how healthy and lovely our Alfie was and was very impressed with his notes from his kennels.
We had taken him in for his second injection which was meant to be 15 including a full check up which we thought was a great price, only when we went to pay the bill we were told it was 33 when we queried the price the snotty receptionist said he had been given a restart injection as there vaccine wasn't compatible with what he had already had, therefore we would have to keep him in for another two weeks and then go back for another injection which he shouldn't have needed before he can go out anywhere. To sum it up we had to wait over an hour because they had forgot to book our appt even though they told ius it had been booked , the vet gave him the wrong injection and the staff need lessons in customer service and the vet doesn,t tell you wahat he is giving your pet .

Don't go there - rant over

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Re: Vets on Woodchurch Road [Re: RedLance] #713694
3rd Aug 2012 7:35am
3rd Aug 2012 7:35am

M
markw2621
Unregistered
markw2621
Unregistered
M


oh dear...good to know thanks

Re: Vets on Woodchurch Road [Re: RedLance] #713698
3rd Aug 2012 8:10am
3rd Aug 2012 8:10am
Joined: Jun 2012
Posts: 6,647
wirral
M
missmahjong Online content
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missmahjong  Online Content
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Posts: 6,647
wirral
hi , i use these vets [ vets 4pets ]since dec 11, alway's found them fine. sorry you have a negative experience,i feel you should have had the full details of injections before proceeding. poor alfie! [i was there y/day with sally, sore paw, think i met you with your daugther]

Re: Vets on Woodchurch Road [Re: RedLance] #713716
3rd Aug 2012 9:17am
3rd Aug 2012 9:17am
Joined: Jul 2004
Posts: 4,006
New Ferry
Waddi Offline

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Waddi  Offline

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Joined: Jul 2004
Posts: 4,006
New Ferry
I've used these since nov 2010, never had a problem, always great service, great pricing, great communication, extremely knowledgeable vets.

would highly recommend them.


[Linked Image]
Re: Vets on Woodchurch Road [Re: RedLance] #713724
3rd Aug 2012 9:44am
3rd Aug 2012 9:44am
Joined: Dec 2008
Posts: 5,438
Birkenhead
BandyCoot Offline

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BandyCoot  Offline

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Joined: Dec 2008
Posts: 5,438
Birkenhead
Looks like there is vet service which is as incompetent as my doctor's. Doc ok but the backroom staff? Sheesh.


Birkenhead........ God's own Room 101.
Re: Vets on Woodchurch Road [Re: Waddi] #713726
3rd Aug 2012 10:23am
3rd Aug 2012 10:23am
Joined: Jan 2010
Posts: 1,129
Middle Earth
L
ludwigvan Offline
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ludwigvan  Offline
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Posts: 1,129
Middle Earth
Hi Waddi,I've been thinking about giving these vets a try,how many vets do they have? Is Matt Pope still there?

Re: Vets on Woodchurch Road [Re: ludwigvan] #713740
3rd Aug 2012 11:16am
3rd Aug 2012 11:16am
Joined: Oct 2009
Posts: 2,389
between heaven & hell
starakita Online content

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starakita  Online Content

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between heaven & hell
I use these vets ive found them to be good as far as I know Matt Pope is still there.


no1s gonna keep me from u
Re: Vets on Woodchurch Road [Re: RedLance] #713748
3rd Aug 2012 11:43am
3rd Aug 2012 11:43am
Joined: Jul 2011
Posts: 8,484
wirral
Sarah_ZR Offline
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Sarah_ZR  Offline
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Posts: 8,484
wirral
I always use this vet and never had a problem

Re: Vets on Woodchurch Road [Re: RedLance] #713754
3rd Aug 2012 12:01pm
3rd Aug 2012 12:01pm
Joined: Apr 2009
Posts: 261
New Brighton, Wallasey
N
Nighteyes Offline
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Nighteyes  Offline
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Joined: Apr 2009
Posts: 261
New Brighton, Wallasey
I applied for the receptionist job but never heard back so maybe you got the new receptionist

Re: Vets on Woodchurch Road [Re: ludwigvan] #713841
3rd Aug 2012 7:22pm
3rd Aug 2012 7:22pm
Joined: Oct 2011
Posts: 235
wirral
P
pegsgirl Offline
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pegsgirl  Offline
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P
Joined: Oct 2011
Posts: 235
wirral
Hi Ludwigvan, I use Vets 4 pets and have done since it opened,i can confirm Matt Pope is there, i moved my dog there when Matt moved from Broadway.. I find this vets to be brilliant, they are always helpful, cheap and fully explain everything..

Re: Vets on Woodchurch Road [Re: pegsgirl] #713845
3rd Aug 2012 7:38pm
3rd Aug 2012 7:38pm
Joined: Jan 2010
Posts: 1,129
Middle Earth
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ludwigvan Offline
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ludwigvan  Offline
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Joined: Jan 2010
Posts: 1,129
Middle Earth
Originally Posted by pegsgirl
Hi Ludwigvan, I use Vets 4 pets and have done since it opened,i can confirm Matt Pope is there, i moved my dog there when Matt moved from Broadway.. I find this vets to be brilliant, they are always helpful, cheap and fully explain everything..
Hi pegsgirl,thanks for the information,I'm glad to hear that Matt Pope is still there I think it's good to have the continuity of having the same vet treat your pet.I used to go to him when he was at Broadway,a top vet in my opinion, and the reason I didn't follow him to Woodchurch road was that I was concerned that he was a one man band and might be taking on too much.

Re: Vets on Woodchurch Road [Re: RedLance] #713846
3rd Aug 2012 7:40pm
3rd Aug 2012 7:40pm
Joined: Jun 2012
Posts: 6,647
wirral
M
missmahjong Online content
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missmahjong  Online Content
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Joined: Jun 2012
Posts: 6,647
wirral
yes i agree , matt pope, is are sally-anns vet ,she loves him.

Re: Vets on Woodchurch Road [Re: ludwigvan] #713882
3rd Aug 2012 9:58pm
3rd Aug 2012 9:58pm
Joined: Oct 2011
Posts: 235
wirral
P
pegsgirl Offline
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pegsgirl  Offline
Addict
P
Joined: Oct 2011
Posts: 235
wirral
Hi ludvig.
Matt has another vet joined the practice now. So he does manage to get a day off. Vets 4 pets is a franchise and Matt worked so hard to give the place a good name. I've only ever heard good comments. I would recommended it to you. Plus its in prenton not far from you.

Re: Vets on Woodchurch Road [Re: RedLance] #713956
4th Aug 2012 7:43am
4th Aug 2012 7:43am
Joined: Jan 2010
Posts: 1,129
Middle Earth
L
ludwigvan Offline
Forum Addict
ludwigvan  Offline
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L
Joined: Jan 2010
Posts: 1,129
Middle Earth
Thanks for the info pegsgirl I think I'll stroll up there and have a chat with them.I still think Broadway are good,especially the nurses but apart from one female vet that neither I nor my dogs are keen on,they never seem to stay very long so consequently there is no chance to establish a rapport,which I think is important especially with having elderly dogs with their attendant health problems.

Re: Vets on Woodchurch Road [Re: missmahjong] #713999
4th Aug 2012 10:44am
4th Aug 2012 10:44am
Joined: Apr 2012
Posts: 108
Birkenhead
R
RedLance Offline OP
Enthusiast
RedLance  Offline OP
Enthusiast
R
Joined: Apr 2012
Posts: 108
Birkenhead
Originally Posted by missmahjong
hi , i use these vets [ vets 4pets ]since dec 11, alway's found them fine. sorry you have a negative experience,i feel you should have had the full details of injections before proceeding. poor alfie! [i was there y/day with sally, sore paw, think i met you with your daugther]


Hi you did meet us there and the owner of the practice actually phoned my partner to apologise for the mistakes they had made and to arrange for himself to be there to give Alfie his next injection and to confirm that the snotty receptionist will be getting spoken to on her attitude. He was very apologetic and stated that this hadn't happened before.

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