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Virgin Media SuperHub & Xbox #708132
10th Jul 2012 10:15am
10th Jul 2012 10:15am
Joined: Feb 2010
Posts: 174
Wallasey
nicky Offline OP
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nicky  Offline OP
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Wallasey
Is there anyone who uses an Xbox with a super hub?

We got a super hub fitted about 3 weeks back and since then my Xbox cant seem to find the super hub on the wireless networks. When it does find it, it takes ages for it to connect and then is constantly disconnecting. The hub is downstairs and the Xbox upstairs. Other items connect to it fine, although the internet is slow on my phone when I am upstairs.
Was just wondering if there was anyone else having a problem?
Been trying to use Netflix but it keeps disconnecting throughout a film!

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Re: Virgin Media SuperHub & Xbox [Re: nicky] #708141
10th Jul 2012 10:40am
10th Jul 2012 10:40am
Joined: Jun 2012
Posts: 16
moreton
G
gibblet Offline
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gibblet  Offline
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moreton
Have you tried the Xbox in the same room as the superhub if so does the same happen?
have you tried changing the channel in the config pages of the superhub?

(best way to find the right channel for your wireless is to download a programme called inssider onto a laptop. inssider will tell you the channels other wireless in your area are using.)

Another thing that might work is changing the wireless mode to 145mbps this should help with increasing the range on the superhub.

Let me know how you get on.

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708149
10th Jul 2012 10:56am
10th Jul 2012 10:56am
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happy place
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Not on here no more
Re: Virgin Media SuperHub & Xbox [Re: nicky] #708172
10th Jul 2012 11:43am
10th Jul 2012 11:43am
Joined: Feb 2010
Posts: 174
Wallasey
nicky Offline OP
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nicky  Offline OP
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Ok thanks will give them a try tonight.
I used to have a belkin router set up before the super hub and it used to work perfectly then. So it is definitely the hub that is causing the problem, but can't figure out why.

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708199
10th Jul 2012 12:53pm
10th Jul 2012 12:53pm
Joined: Jun 2010
Posts: 1,406
wallasey
lau2908 Offline
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lau2908  Offline
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wallasey
yeah u will get it sorted, my super hub has a mac pro,macbook pro, macbook air, hp laptop, iPad 3, iPhone 4s, iPhone 4, 3 wired pcs, samsung smart tv, NAS drive and networked CCTV, ps3 and 2 xbox 360s connected to it, and sometimes all at once and it works flawlessly and thats a pretty hefty amount to have connected, so deffo has to be in the settings, hope you sort it soon laugh

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708209
10th Jul 2012 1:17pm
10th Jul 2012 1:17pm
Joined: Feb 2010
Posts: 174
Wallasey
nicky Offline OP
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nicky  Offline OP
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Wallasey
Wow thats a lot! lol
Did you have any problems with yours when it was first set up?

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708210
10th Jul 2012 1:18pm
10th Jul 2012 1:18pm
Joined: Feb 2009
Posts: 448
Birkenhead
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cathie Offline
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Birkenhead
I have an Iphone, Samsung RIO, XBox and a laptop connected to mine, if my son shuts his laptop down he then has to reboot the hub in order to get the connection again, I cannot always connect to the wifi on my phone...I think the HUB is pretty shit myself!!!

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708233
10th Jul 2012 2:05pm
10th Jul 2012 2:05pm
Joined: Jun 2012
Posts: 16
moreton
G
gibblet Offline
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moreton
another way around it is put the superhub into modem only mode then use your belkin router again

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708252
10th Jul 2012 3:30pm
10th Jul 2012 3:30pm
Joined: Jun 2010
Posts: 1,406
wallasey
lau2908 Offline
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wallasey
Originally Posted by nicky
Wow thats a lot! lol
Did you have any problems with yours when it was first set up?


No tbh i didn't you know, i actually missed of two extra things that are also connected.

The only thing i can say about it is , for a while at about 12.05am in the morning it would reboot itself, since then though I complained an was sent a new hub and its all been fine.

I do think the super hub has its flaws and theres lots of unhappy people who aren't to keen on it , but i think once you've got it all sorted with a bit of luck you'll be alright.

Also just to add, you say that the internet is slow when your upstairs and the xbox finds it hard to see it possibly because of a weak signal, I can use my super hub about 10 meters down my road with a decent signal, all my devices are in different parts of the house and each have the strongest signal possible.

I would definitely try changing the broadcast channel to start with an see what kind of difference it makes.

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708309
10th Jul 2012 6:07pm
10th Jul 2012 6:07pm
Joined: Feb 2010
Posts: 2,631
Wirral
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TheDr Offline
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TheDr  Offline
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Wirral
Try changing the broadcast channel, as other items (microwaves CCTV etc) can interfere with it, also, check that it's not set to Auto (by default) as this can change channel at will, PCs/Laptops seem to cope but some other devices need to be rebooted.

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708641
11th Jul 2012 5:50pm
11th Jul 2012 5:50pm
Joined: Feb 2010
Posts: 174
Wallasey
nicky Offline OP
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nicky  Offline OP
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Wallasey
I've just connected this to the tv downstairs where the hub is and it picked up the wireless network straight away with 5 bars showing on the signal. But move it back upstairs and it cant find the signal. When it does find it, its only one or two bars and then disappears from the list.
I've tried all the wireless channels and made sure it was on 145bps, and it still doesn't make a difference.
The only other option is to do modem only, but then it seems pointless paying out to get the hub in the first place.

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708652
11th Jul 2012 6:07pm
11th Jul 2012 6:07pm
Joined: Feb 2010
Posts: 174
Wallasey
nicky Offline OP
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nicky  Offline OP
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Joined: Feb 2010
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Wallasey
Now my phone doesn't seem to be picking up the wifi. Hope i haven't messed anything up on the hub settings frown

Re: Virgin Media SuperHub & Xbox [Re: nicky] #708703
11th Jul 2012 8:06pm
11th Jul 2012 8:06pm
Joined: Feb 2010
Posts: 174
Wallasey
nicky Offline OP
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nicky  Offline OP
Enthusiast
Joined: Feb 2010
Posts: 174
Wallasey
It seems to be working now. I had accidentally unticked the 'broadcast ssid' box which is why my phone wouldn't connect. And the xbox seems to be staying connected now, so fingers crossed it will carry on that way! Thanks for everyones help.


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