WikiWirral values you and your opinion.
Forum Stats
12333 Members
65 Forums
73265 Topics
989471 Posts
59 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
75 registered (alan128, 12 invisible), 1453 Guests and 284 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Bexit Offer for EU Citizens 670
Every little helps... 625
Deja Vu, Lightning Strikes Thrice, Groundhog Day 186
Benefit Cap is Unlawful 181
VW t4 fixed side window replacement 159
audi specialised pls 150
Ipad 1 charger 129
Kingsway Academy 70
Mainstream Media- Over and Out 34
Portraying A Nation-Germany 1919-1933 Tate Liverpool 19
New General Forums
Mainstream Media- Over and Out
by RUDEBOX
26th Jun 2017 9:35pm
Kingsway Academy
by lincle
26th Jun 2017 10:48am
Theresa May and the Holy Grail
by snowhite
25th Jun 2017 6:17pm
Deja Vu, Lightning Strikes Thrice, Groundhog Day
by fish5133
22nd Jun 2017 7:38pm
New Wirral History
Round the Wirral with a movie camera[1934]
by snowhite
16th Jun 2017 2:03pm
Bascule Bridge
by Sufee
6th Jun 2017 9:09pm
Pathe news short - merseytunnel 1934
by oldpm01
5th Jun 2017 1:57pm
1878 Post Office Directory of Cheshire query
by derekdwc
1st Jun 2017 10:41pm
Bakery at 275 Poulton Road 1925 onwards
by JAFitz
30th May 2017 8:59pm
Forum Tips
Photo Gallery Forums
wirral from Liverpool big wheel
New Brighton Big Wheel
Topic Replies
Hillsborough Inquest
by fish5133
31 minutes 6 seconds ago
Every little helps...
by fish5133
Today at 04:41 PM
Tranmere Tunnels - Inside the Shaft Part 2 Access
by Xan_Asmodi
Today at 01:50 PM
Apple TV box the 1gen
by Tait1969
Yesterday at 05:20 PM
Sailing volunteers
by dogsbrain
Yesterday at 10:19 AM
Bean to cup coffee machine
by monsterz4
Yesterday at 08:56 AM
Ipad 1 charger
by _Ste_
26th Jun 2017 7:22pm
Portraying A Nation-Germany 1919-1933 Tate Liverpool
by paxvobiscum
26th Jun 2017 7:06pm
Shotwick - Old And New (Hall and Solar Farm)
by w10694
26th Jun 2017 6:42pm
June
M Tu W Th F Sa Su
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
Recent Posts : What's On ?
Portraying A Nation-Germany 1919-1933 Tate Liverpool
by paxvobiscum
26th Jun 2017 7:06pm
Shotwick - Old And New (Hall and Solar Farm)
by w10694
26th Jun 2017 6:42pm
Topic Options
Rate This Topic
#703921 - 22nd Jun 2012 12:38pm NatWest: technical problems
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
NatWest: technical problems continue to hamper millions of customers.

Up to 12 million NatWest and Royal Bank of Scotland customers are still unable to pay bills, move money or get their salaries after a computer glitch froze their bank accounts.
Natwest said that an "update was imminent" but that there was still problems with its system that has prevented customers from getting up-to-date balance and from making payments.

Technical issues with its computers has now meant that payments in or out of accounts had not been made since Wednesday evening.

In a statement it said: "We can assure our customers that this problem is strictly of a technical nature and will be fixed as soon as possible. We can also confirm that no customers will be permanently out of pocket as a result of this."

The glitch, which also affected online banking services, meant that workers were left without their wages.

People also faced fines for late payment of bills because the computer meltdown left them with insufficient funds to honour direct debit arrangements or direct debits payments were not made.

Last night consumer groups called for customers to be compensated.

NatWest kept 1,000 branches open until 7pm yesterday and opened at 8am this morning to deal with customers' complaints. The problem also affected over 100,000 customers at Northern Ireland's Ulster Bank, which is also owned by RBS Group. In addition 223 RBS branches opened early today, the bank said.

The banking group apologised for the "unacceptable inconvenience" it had caused to customers and said it was investigating the causes of the problems.

Sarah Brooks, director of financial services at Consumer Focus, said: "We hope that the problem will be resolved quickly and doesn't happen again. NatWest and Royal Bank of Scotland should also look at providing appropriate compensation to any customer who loses out because of this failure."

Problems with the group's computers meant that people who were relying on money being paid into their accounts, such as wages, were unable to access this cash.

The move left many customers helpless and angry.

Peter Hurst, a NatWest customer who could not access his money, told The Daily Telegraph: "It's all a bit Greek. What effect this will have on the economy, God only knows. You expect this in the Third World but not in London, the so-called business capital of the world."

Meanwhile a customer called Kora-Lee Holmes told Twitter: "Missed my flight home from Greece because NatWest's server problems mean I can't check out of my hotel. New flights (cost) 200."

Megan Batterbee, another customer, said: "Don't worry, it's not like I need to buy food anyway. I've got four pounds to last me as long as this stupid glitch does."

A saver called JustABC told the social networking site: "My balance is reading 0.00 available, so what have you done with my pay? Now your online service isn't working. Unacceptable."

The technical fault did not affect people who had pre-existing sums of money in their accounts yesterday. The banks' ATM machines are still working and branches remain open.

The bank took to Twitter yesterday to apologise to its customers for the problem.

"We recognise this has caused significant inconvenience for our customers and has impacted many of our services. This is an unacceptable inconvenience for our customers for which we apologise," the bank Tweeted


And am one of there customers, I can not draw any money out from the bank, my account is frozen, I need money for petrol for work tonight, and all the bank can say is, sorry.


Edited by Willo (22nd Jun 2012 12:39pm)
_________________________
. . .

Top
Google Ads
#704161 - 23rd Jun 2012 11:23am Re: NatWest: technical problems [Re: Clive]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5360
Loc: Birkenhead
Read an article a while ago which said that when banks are hacked into they don't admit it in case it hampers customer confidence. This seems to smack of hacking because they also have back up systems which don't seem to have sorted this one out. Hope you get sorted soon mate, it's not good when you can't get at your funds.


Edited by BandyCoot (23rd Jun 2012 11:24am)
_________________________
Birkenhead........ God's own Room 101.

Top
#704180 - 23rd Jun 2012 1:56pm Re: NatWest: technical problems [Re: BandyCoot]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
They have now issued statement saying, one of the staff tryed to update systems with new file but it corrupted it, my car insurance is due out on monday, i have just phoned them, they asked me to pay by card, dohh, how can i do this if the system is down.
_________________________
. . .

Top
#704230 - 23rd Jun 2012 5:35pm Re: NatWest: technical problems [Re: Clive]
reddragon Offline
Forum Guardian

Registered: 22nd Mar 2010
Posts: 3902
Loc: bromborough/wirral
recieved today from natwest to my email addy (as I bank with natwest)
==============================================================
Important Information for our customers

We apologise to all of our customers who have been affected by our current technical issues.

We have now fixed the initial problem and our priority is to work round the clock to sort the backlog as soon as possible.

We recognise this has caused an unacceptable level of inconvenience, and to help you, we have over 900 of our branches extending their opening hours today until 6pm. These branches will also be open tomorrow from 9am to 12 noon.

Staff in our branches are ready and available to answer any customer questions and help with emergency needs.
_________________________
ALWAYS REMEMBER BIG BROTHER IS WATCHING YOU:::::::: Have a nice day and an even better one tomorrow

Top
#704349 - 23rd Jun 2012 11:34pm Re: NatWest: technical problems [Re: Clive]
StuyMac Offline

Wiki Master

Registered: 24th Nov 2003
Posts: 12002
Loc: Wirralshire
_________________________


What If There Were No Hypothetical Questions?

Top

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
Every little helps...
by palemoon
Yesterday at 09:43 AM
Portraying A Nation-Germany 1919-1933 Tate Liverpool
by paxvobiscum
26th Jun 2017 7:06pm
audi specialised pls
by Little_B
25th Jun 2017 5:02pm
Bexit Offer for EU Citizens
by granny
23rd Jun 2017 9:38am
Benefit Cap is Unlawful
by RUDEBOX
22nd Jun 2017 7:37pm
For Sale & Free
Bean to cup coffee machine
by monsterz4
08:56 AM
Ipad 1 charger
by madrob
25th Jun 2017 2:34pm
Washing machine
by GingerTom
20th Jun 2017 9:05pm
22" full 1080p hd and freeview tv
by monsterz4
20th Jun 2017 8:50pm
Apple TV box the 1gen
by monsterz4
20th Jun 2017 8:48pm
Featured Member
Registered: 21st Jan 2010
Posts: 911
Newest Members
Traceyann79, Howard, Charlotte, OwenChristian, DaveAitch
12333 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Portraying A Nation-Germany 1919-1933 Tate Liverpool
by paxvobiscum
26th Jun 2017 7:06pm
Shotwick - Old And New (Hall and Solar Farm)
by diggingdeeper
15th Jun 2017 10:19pm
Sefton Park
by diggingdeeper
15th Jun 2017 10:02pm
Property Law
by lau2908
14th Jun 2017 8:04pm
van driver needed
by futurepast
14th Jun 2017 7:34pm
News : New Topics
Every little helps...
by palemoon
09:43 AM
Bexit Offer for EU Citizens
by granny
23rd Jun 2017 9:38am
Benefit Cap is Unlawful
by RUDEBOX
22nd Jun 2017 7:37pm
Finsbury Park mosque.
by Beethoven
19th Jun 2017 11:42am
Grenfell Tower - Notting Hill
by diggingdeeper
14th Jun 2017 5:13am
New Enthusiast Forums
audi specialised pls
by Little_B
25th Jun 2017 5:02pm
VW t4 fixed side window replacement
by Mike72
22nd Jun 2017 8:00am
Range Rover P38A Air Suspension Help Needed
by Martin1943
20th Jun 2017 8:06pm
Loving Home Wanted For 3 Cats.
by DavidC
20th Jun 2017 8:32am
Loving Home Wanted For 3 Cats.
by DavidC
18th Jun 2017 6:02pm
(Views 24hrs)Trending Newest Topics
Wirral Sunrise Sunset
Sunrise Wed 4:46am
Sunset Wed 9:45pm
Local Time Wed 6:18pm
WikiWirral Can . . . .