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Bench #685431 15th Apr 2012 9:01pm
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i wouldnt email myself, id go in and make the complaint in person, though thats me and i appreciate not everyone could get in during working hours, what a prick that guard was....

if ur gunna email i'd cc your mp and who ever is on the comitte for mersey travel too ;-)


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The Office of Rail Regulation

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Having not been on a train for about 25 years, probably more, what position does a guard take that enables him to see people wanting to get off a train. Bench called him a rear guard and if that's where he stays to view the carriages, depending on how many carriages how can he view the insides to know how many people want to disembark. It would be a bit different with people getting on, at least he should be able to view the length of the platform. Perhaps the guard was at fault on this occasion but I just wonder what can be expected from one man under certain conditions he is expected to work by rail companies, it wasn't long ago they wanted to do away with some guards if not all of them.


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Bench #685489 16th Apr 2012 8:46am
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This is a very serious incident and that guard could be doing the same thing every night,so I wouldnt stop with a complaint I would let the echo,Globe and radio merseyside know they can all be contacted through e-mail from there websites.


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Bench #685502 16th Apr 2012 10:05am
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yeah that sounds good, smash em!


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Bench #686538 19th Apr 2012 9:48pm
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Got this in an email from Merseyrail today.

"Our Trains Manager currently investigating this incident, and as soon as his investigations are completed, we will contact you again."

Bench #690057 3rd May 2012 3:18pm
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Did you have a reply from the manager if so what was the outcome?

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