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#685319 - 15th Apr 2012 3:17pm Merseyrail Incident
Bench Offline
Enthusiast

Registered: 7th May 2011
Posts: 174
Loc: Bromborough
Boarded the 23:35 service from Bromborough Rake to Liverpool last night with my partner, have to say the train was full of 18-22 year old's drinking and screaming as they were obviously going to Liverpool on a night out, as we pulled up to Liverpool Central, the stop 90% of the train wanted to get off at, myself and my partner were one of the very last to get off the train...

However as we walked behind other people towards the doors, the beeping sound of the doors closing started and the doors shut nearly trapping people in the doors. The amount of people on the platform was shocking and how the rear guard of the train decided it was time to shut the doors, as dozens of people were still pouring from the doors is beyond me.

Myself and my partner had to ride the train until James St, were I got off the train and vented my anger and concerns at the rear guard to make him aware he nearly trapped people in the doors of the train as he closed them prematurely. He claimed it was safe and nobody was getting off, but it was clear from the amount of people still stuck on the train he was wrong, he seemed stunned I decided to make him aware of his error.

This all comes after the sad death of a young girl, and it clearly shows nothing has been done to learn the lessons, I was fuming and shaking, it could of been a lot worse, what will it take for these people to wake up? Just because its the last service of the day, it isn't an excuse to fall asleep and assume things will be okay when people's safety is at risk.

Urgh! mad

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#685320 - 15th Apr 2012 3:19pm Re: Merseyrail Incident [Re: Bench]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
It was the grand national and l/pool vs everton, so I would expect it to be little busy.
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#685323 - 15th Apr 2012 3:27pm Re: Merseyrail Incident [Re: Sanchez]
Bench Offline
Enthusiast

Registered: 7th May 2011
Posts: 174
Loc: Bromborough
Originally Posted By: Sanchez
It was the grand national and l/pool vs everton, so I would expect it to be little busy.


I think you missed the point, I'm not addressing an issue with the amount of people on the train, I'm pointing out the issue with a half asleep rear guard, that trapped people on the train, and could of seriously injured somebody, or worse, by closing the doors when not safe.

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#685324 - 15th Apr 2012 3:38pm Re: Merseyrail Incident [Re: Bench]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 444
Loc: Upton
Complain in writing to Merseyrail. You might want to make the point that the guard, technically, falsely imprisoned you.

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#685325 - 15th Apr 2012 3:38pm Re: Merseyrail Incident [Re: Bench]
Pinzgauer
Unregistered


It doesn't matter one jot how busy it is. It is the Guard's duty to ensure the doors are clear before pressing the "close" button. From what you say, he failed to do this.

I hope this was reported officially - apart from venting your spleen on the Guard later. I'm sure he won't have reported himself !

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#685327 - 15th Apr 2012 3:43pm Re: Merseyrail Incident [Re: Bench]
Bench Offline
Enthusiast

Registered: 7th May 2011
Posts: 174
Loc: Bromborough
Any idea's where i would send a complaint to them ?

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#685328 - 15th Apr 2012 3:51pm Re: Merseyrail Incident [Re: Bench]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 444
Loc: Upton
The only contact address on the Merseyrail website is this one:
Quote:
The Customer Relations team,
9th Floor Rail House,
Lord Nelson Street,
Liverpool,
L1 1JF.

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#685329 - 15th Apr 2012 3:52pm Re: Merseyrail Incident [Re: Bench]
WallaseyHead Offline
Member

Registered: 13th Apr 2012
Posts: 65
Loc: Wallasey
You'll recall what happened last time a guard did that.

You'd expect them to be very twitchy about doing it again.

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#685330 - 15th Apr 2012 3:56pm Re: Merseyrail Incident [Re: Bench]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 16049
Loc: New Brighton
Originally Posted By: Bench


This all comes after the sad death of a young girl, and it clearly shows nothing has been done to learn the lessons, I was fuming and shaking, it could of been a lot worse, what will it take for these people to wake up? Just because its the last service of the day, it isn't an excuse to fall asleep and assume things will be okay when people's safety is at risk.

Urgh! mad


That is exactly what happened to the young girl, the guard shut the doors on her after she got off and tried to get back on realising it wasn't her stop.

She was leaning on the train doors at the time and the gaurd wouldn't open them and let the train drive off knowing quite well the girl was leaning on the train, this caused her to slip inbetween the train.

The cctv was played in court last week and this is why the gaurd is up on charges.

So it's still going on is it?

Disgusting bench, i hope you can sort this matter out, they obviously don't care about thier customers thumbsdown
_________________________


http://www.youtube.com/user/stetopop

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#685338 - 15th Apr 2012 4:56pm Re: Merseyrail Incident [Re: Bench]
shar215 Offline
Smartchild

Registered: 18th Feb 2010
Posts: 583
Loc: wirral
hi bench go to any merseyrail station and ask for a complaint form .i have had my own problems with these people . they can be very bad mannered and rude .

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#685339 - 15th Apr 2012 4:57pm Re: Merseyrail Incident [Re: Bench]
Vanmanone Offline

Forum Guardian

Registered: 5th May 2010
Posts: 3437
Loc: The Rectory Eastham
Agreed .. Job Complacency needs lookin at this time for sure .. There quick enough to check your tickets!

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#685350 - 15th Apr 2012 5:25pm Re: Merseyrail Incident [Re: Bench]
Bench Offline
Enthusiast

Registered: 7th May 2011
Posts: 174
Loc: Bromborough
just found the email comment@merseyrail.org to send feedback, will send in now.

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#685359 - 15th Apr 2012 5:57pm Re: Merseyrail Incident [Re: Bench]
Manowar1952 Offline
Newbeee

Registered: 30th Sep 2011
Posts: 23
Loc: Wirral
Originally Posted By: Bench
just found the email comment@merseyrail.org to send feedback, will send in now.


The cctv footage will now either mysteriously 'cloud' or disappear.

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#685362 - 15th Apr 2012 6:19pm Re: Merseyrail Incident [Re: Manowar1952]
Touchstone Online   content

Guardian

Registered: 25th Sep 2010
Posts: 903
Loc: Wallasey
Originally Posted By: Manowar1952
Originally Posted By: Bench
just found the email comment@merseyrail.org to send feedback, will send in now.


The cctv footage will now either mysteriously 'cloud' or disappear.


The cctv footage certainly wont cloud. The cameras on the underground stations are top quality. And they certainly wont disappear either. They have to be kept incase of an incident. If they were to disappear, then there would be very serious consequences for those in charge of it.

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#685376 - 15th Apr 2012 7:13pm Re: Merseyrail Incident [Re: Touchstone]
Manowar1952 Offline
Newbeee

Registered: 30th Sep 2011
Posts: 23
Loc: Wirral
Originally Posted By: Touchstone
Originally Posted By: Manowar1952
Originally Posted By: Bench
just found the email comment@merseyrail.org to send feedback, will send in now.


The cctv footage will now either mysteriously 'cloud' or disappear.


The CCTV footage certainly wont cloud. The cameras on the underground stations are top quality. And they certainly wont disappear either. They have to be kept incase of an incident. If they were to disappear, then there would be very serious consequences for those in charge of it.


Notwithstanding the '..certainly wont's...' followed by '...if they were to disappear, then there would be very serious consequences...', my response still stands as is.

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