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#683402 - 9th Apr 2012 7:35pm Help servers unavailable
tinkerbell44 Offline
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Registered: 7th Apr 2012
Posts: 172
Loc: wirral
Im a newbee to wiki so sorry in advance of this is in the wrong section..

Can anybody help...for past few days i have been unable to log into tesco direct, asda and now tonite very catelogue...i cant understand why..it just takes me to a new page and says server unavailable!!

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#683404 - 9th Apr 2012 7:37pm Re: Help servers unavailable [Re: tinkerbell44]
Sarah_ZR Offline
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Registered: 8th Jul 2011
Posts: 8484
Loc: wirral
Welcome to Wikki smile

I haven't a clue hun, hardly use the computer, will be someone here to help you wink

Enjoy the site

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#683405 - 9th Apr 2012 7:38pm Re: Help servers unavailable [Re: tinkerbell44]
AX_125 Offline

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Registered: 10th Nov 2003
Posts: 3793
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Can you post a screen shot on here, th the error message may give us an idea of what it might be
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#683407 - 9th Apr 2012 7:39pm Re: Help servers unavailable [Re: tinkerbell44]
tinkerbell44 Offline
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Registered: 7th Apr 2012
Posts: 172
Loc: wirral
Thanks sarah..and its on my mobile its happening!

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#683408 - 9th Apr 2012 7:40pm Re: Help servers unavailable [Re: tinkerbell44]
Sarah_ZR Offline
Wiki Veteran

Registered: 8th Jul 2011
Posts: 8484
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Happens to me hun

I put it down to low signal lol

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#683409 - 9th Apr 2012 7:41pm Re: Help servers unavailable [Re: tinkerbell44]
tinkerbell44 Offline
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Registered: 7th Apr 2012
Posts: 172
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HTTP Status 500 - type Status report message description The server encountered an internal error() that prevented it from fulfilling this request Apache Tomcat/5.5.20

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#683410 - 9th Apr 2012 7:42pm Re: Help servers unavailable [Re: tinkerbell44]
Manowar1952 Offline
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Registered: 30th Sep 2011
Posts: 23
Loc: Wirral
Assuming you're using a pc. Check that your firewall isn't blocking them.

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#683411 - 9th Apr 2012 7:45pm Re: Help servers unavailable [Re: tinkerbell44]
tinkerbell44 Offline
Enthusiast

Registered: 7th Apr 2012
Posts: 172
Loc: wirral
Im on my mobile..and when try and log onto my tesco account it says unable to communicate, server failed..cant understand why all of a sudden i cant get on!

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#683442 - 9th Apr 2012 9:33pm Re: Help servers unavailable [Re: tinkerbell44]
ThatChap Offline
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Registered: 5th Jun 2011
Posts: 22
Loc: Moreton
tomcat is a webserver. A 500 error usually indicates a problem running a webservice. In this case, as you're getting it on multiple websites, it could be possible that it's actually a webserver at your mobile-phone-providers side ie they're using tomcat to forward your webpages requests to other sites. Check something that is usually available eg google or bbc - if they hit the same problem then it does point to a problem with your provider, and you'll have to talk to them.

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