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#679515 - 27th Mar 2012 3:00pm samsung galaxy s2 freezing/switching itself off
lollypop82 Offline
Member

Registered: 24th Jan 2011
Posts: 92
Loc: Wallasey
hi does anybody know what my rights are? i have two contract phones with orange both galaxy s2's but one model is I9100P and the other is I9100. the I9100P is absolutely fine no problems but the other one has been replaced by orange 6 times due to the phone freezing and turning itself off. they are saying they is nothing to swap the phone for another model sony experia arch but 1. can get it on a cheaper contract
2. it is downgrading the phone i already have.
they wont swap for iphone 4 at all which meets the specs of the s2. I am literally at the end of my tether and dont know what to do next as they just keep sending me the same phone and the same faults are occuring. Is it possible to have a virus in your sim or memory card?? im literally clutching straws when i say that but hey its worth a try!!

anybody help?!

thanks x

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#679521 - 27th Mar 2012 3:35pm Re: samsung galaxy s2 freezing/switching itself off [Re: lollypop82]
stumpyduck Online   not happy
Smartchild

Registered: 2nd May 2010
Posts: 514
Loc: town
clearly a faulty phone ,cancel your contract and your direct debit .

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#679522 - 27th Mar 2012 3:41pm Re: samsung galaxy s2 freezing/switching itself off [Re: lollypop82]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 442
Loc: Upton
Have you been making a note of the IMEI number when sending the phone back? Trading Standards generally state that if the fault isn't fixed after 3 attempts it's irreparable and refund or replacement should be sort. (I wonder if they've just been reflashing the firmware and sending the original handset back?)

My understanding is the handset is part of the contract and they must replace with equivalent or better. However, check the small print in your contract.

Rather than just cancelling your direct debit, you should contact CAB or Consumer Direct to double check that Orange are in breach of contract first.

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#679558 - 27th Mar 2012 6:00pm Re: samsung galaxy s2 freezing/switching itself off [Re: lollypop82]
fizzbomb120 Offline
Member

Registered: 6th Nov 2010
Posts: 90
Loc: Birkenhead
My son has a iphone 4s, that kept going off, he took it back,they tinkered with it and said it's ok. Got home and it went off again. wasted another 2 weeks and went back, they give him a new phone. Got home and that went off too. so they sent him another sim. works ok now , fingers crossed!

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#679569 - 27th Mar 2012 6:20pm Re: samsung galaxy s2 freezing/switching itself off [Re: lollypop82]
stumpyduck Online   not happy
Smartchild

Registered: 2nd May 2010
Posts: 514
Loc: town
to access your imei number press star ,hash , 06 ,hash and your 15 digit number will appear on screen

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