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XBOX 360 connection problems!! #666663
14th Feb 2012 1:02pm
14th Feb 2012 1:02pm
Joined: Aug 2009
Posts: 323
Birkenhead
Maisie Offline OP
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Maisie  Offline OP
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Birkenhead
Hi, can someone please help....my 10 year old son's xbox keeps disconnecting from xbox live all the time. It's half term and he's driving me nuts. I have no clue what to do, I was told I need to change the settings on my wireless router, but just can not get my head round it. If there is anyone that is willing to either give me step by step instructions or come out to my house and see if they can figure out the problem I would be extremely grateful!!!
Thanks
Maisie

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Re: XBOX 360 connection problems!! [Re: Maisie] #666688
14th Feb 2012 3:41pm
14th Feb 2012 3:41pm
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Posts: 162
Oxton
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Colt743 Offline
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Is the xbox is wireless?

Is there any way to plug the xbox into one of the open ports in the router for your son to play wired or are they too far away from each other?

Has it always disconnected all the time or has it just started doing it?

Re: XBOX 360 connection problems!! [Re: Colt743] #666705
14th Feb 2012 5:01pm
14th Feb 2012 5:01pm
Joined: Aug 2009
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Birkenhead
Maisie Offline OP
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Maisie  Offline OP
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Birkenhead
The xbox is wireless, his xbox is upstairs in his bed room and the router is downstairs, to far away to connect with the wire. It's always disconnected after about 20 mins or so....so frustrating for him really. It's not a signal issue as he has a really good signal. The ip address stuff just totally confuses me.


Re: XBOX 360 connection problems!! [Re: Maisie] #666714
14th Feb 2012 5:54pm
14th Feb 2012 5:54pm
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wallasey
lau2908 Offline
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what kind of router are you using?

Re: XBOX 360 connection problems!! [Re: lau2908] #666717
14th Feb 2012 6:04pm
14th Feb 2012 6:04pm
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Maisie Offline OP
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Maisie  Offline OP
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The router is zyxel, it's the one we got our post officebroad band!

Re: XBOX 360 connection problems!! [Re: Maisie] #666729
14th Feb 2012 6:54pm
14th Feb 2012 6:54pm

T
The_Riddler
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The_Riddler
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Hi bud try this I had the same thing happen to me and this worked smile


[youtube]HaX4cGCOuss[/youtube]

Re: XBOX 360 connection problems!! [Re: Maisie] #666740
14th Feb 2012 7:41pm
14th Feb 2012 7:41pm
Joined: Aug 2004
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Moreton/Beirut/Mobile
MattLFC Offline
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Have you tried doing a hard-reset on the router (usually a pin hole with reset on the back). If the router was provided by the postoffice, the firmware should retain all the required connection settings.

Also, is there anyway on the Xbox to perform a reset of the WLAN configuration, to go back to scratch, as if it was a new Xbox?

Re: XBOX 360 connection problems!! [Re: MattLFC] #666754
14th Feb 2012 8:12pm
14th Feb 2012 8:12pm

T
The_Riddler
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The_Riddler
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Originally Posted by MattLFC
Have you tried doing a hard-reset on the router (usually a pin hole with reset on the back). If the router was provided by the postoffice, the firmware should retain all the required connection settings.

Also, is there anyway on the Xbox to perform a reset of the WLAN configuration, to go back to scratch, as if it was a new Xbox?


matt yer to reset it

1. Press the Guide button on your controller, go to Settings, and then select System Settings

2. Select Network Settings.

3. Select the name of your wireless network.

4. Select Configure Network.

5. On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults. (Note This resets the console's network settings only, and not other settings

6. Turn off the console.

7. this is only if you have a fat xbox
Plug the wireless networking adapter back into the USB port (if you're using one)

8. Turn on the console.
smile



Re: XBOX 360 connection problems!! [Re: ] #666755
14th Feb 2012 8:15pm
14th Feb 2012 8:15pm
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Posts: 323
Birkenhead
Maisie Offline OP
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Maisie  Offline OP
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Originally Posted by The_Riddler
Hi bud try this I had the same thing happen to me and this worked smile


[youtube]HaX4cGCOuss[/youtube]


Thank you have tried that, he's now on his xbox, lets see what happens!!
Fingers Crossed!!!

Re: XBOX 360 connection problems!! [Re: Maisie] #666756
14th Feb 2012 8:19pm
14th Feb 2012 8:19pm
Joined: Aug 2009
Posts: 323
Birkenhead
Maisie Offline OP
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Maisie  Offline OP
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Birkenhead
Thanks Matt, yep have done all that, this has been an ongoing problem since we moved last October,in the other house he used a wired connection.

Hopefully what The Riddler has suggested will work.

Thanks to both of you!!!

smile smile

Re: XBOX 360 connection problems!! [Re: Maisie] #666757
14th Feb 2012 8:21pm
14th Feb 2012 8:21pm

T
The_Riddler
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The_Riddler
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just another thing if it goes off again look to see if your family setting are on cos this as a cut off of 30mins online play if set to on wink

Re: XBOX 360 connection problems!! [Re: ] #666763
14th Feb 2012 8:27pm
14th Feb 2012 8:27pm
Joined: Aug 2009
Posts: 323
Birkenhead
Maisie Offline OP
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Maisie  Offline OP
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Birkenhead
Oh now what is that,and were would I find it? Sorry I feel really stupid asking, I feel like I should know these things!!

Re: XBOX 360 connection problems!! [Re: Maisie] #666765
14th Feb 2012 8:28pm
14th Feb 2012 8:28pm
Joined: Aug 2004
Posts: 22,315
Moreton/Beirut/Mobile
MattLFC Offline
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MattLFC  Offline
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Is there any way you can view the connection settings rid? Ie. the IP lease time?

Re: XBOX 360 connection problems!! [Re: Maisie] #666794
14th Feb 2012 9:06pm
14th Feb 2012 9:06pm

T
The_Riddler
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The_Riddler
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Originally Posted by Maisie
Oh now what is that,and were would I find it? Sorry I feel really stupid asking, I feel like I should know these things!!


turn go the console then go all the way to the right go to your setting {Tip Not seeing Settings? You might be using an older version of the console software.)

then family

see if console safety is set to off (if so keep it like this)



matt you mean this?



test your connection to Xbox LIVE. To do that, follow these steps:

Press the Guide button on your controller (Xbox button in the center of your controller).
Go to Settings, and then select System Settings.
Select Network Settings.
Select Wired Network if you are prompted to do so.
Select Test Xbox LIVE Connection.
Select Yes if you are prompted to update your console software.

ps sorry for the wait guys was cookin me tea.

Re: XBOX 360 connection problems!! [Re: ] #666844
14th Feb 2012 10:21pm
14th Feb 2012 10:21pm
Joined: Aug 2009
Posts: 323
Birkenhead
Maisie Offline OP
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Maisie  Offline OP
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Posts: 323
Birkenhead
Awww flippin' eck it didn't work, it's still disconnecting after about 20 mins. frown Don't know what else to do. I've tried everything that has been suggested here today...been through the xbox website with a fine toothed comb.
He can play a game with friends, but disconnects before he's finished the game....stooopid xbox!!!

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