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#660402 - 31st Jan 2012 6:23pm iTunes won't update
Norton Online   Reading

Smartchild

Registered: 29th Sep 2011
Posts: 608
Loc: Wallasey
A while back, a friendly clean-up program removed the installation file for iTunes - AppleApplicationsSupport.msi It got totally deleted before I found out. Files of the same name in the same folder, but of different dates, just won't do. The update process knows the difference.
So right now I'm still stuck with iTunes 9.2. It still works, but I can't delete or upgrade it. I'd delete the prog files and then the registry entry if I knew what it was called.
The Apple help page seems to assume that you have a piece of hardware and needs a serial number before it will help.
Any suggestions, please?

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#660406 - 31st Jan 2012 6:29pm Re: iTunes won't update [Re: Norton]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15988
Loc: New Brighton
Did you say you have tried a registry mechanic?

Sorry, you don't need to know what it's called. Download registry mechanic and it will sort it for you, I use that program in mine norton and it's spot on.


Edited by _Ste_ (31st Jan 2012 6:32pm)
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http://www.youtube.com/user/stetopop

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#660435 - 31st Jan 2012 6:55pm Re: iTunes won't update [Re: Norton]
pacef8 Online   content
Smartchild

Registered: 27th Dec 2008
Posts: 467
Loc: south wirral
first of are you mac or pc, if mac see if you can find the itunes .plist preference and copy it out to your desktop, this contains the data list of your library. delete the one in the library and replace it with the one on the desktop.

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#660441 - 31st Jan 2012 7:04pm Re: iTunes won't update [Re: Norton]
Norton Online   Reading

Smartchild

Registered: 29th Sep 2011
Posts: 608
Loc: Wallasey
Thanks guys. Its a pc running XP. The library is ok and the registry is ok - its the msi file that's gone awol. If I knew what the registry entry for it was, I'd delete it and all the other prog files, keeping the library safe - and then start from scratch. So far, that is the only way I can see to go as I can't get the right msi file.
At present I tend to use 'PC Registry Cleaner' to get rid of the rubbish, but even then strange things can happen, no matter how careful you are, so some stuff has to get restored sometimes.

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#660857 - 1st Feb 2012 6:48am Re: iTunes won't update [Re: Norton]
MikeT Online   content
Smartchild

Registered: 23rd Apr 2010
Posts: 550
Loc: Canary Islands :)
Originally Posted By: Norton
Any suggestions, please?


Download and run Revo Uninstaller, use that to remove iTunes, then download and install the latest version.

Revo runs the app's own uninstaller, then it cleans up orphaned registry entries.

Back up your iTunes library first. Uninstalling/reinstalling shouldn't result in data loss, but best to be safe if you have anything you value.

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#660940 - 1st Feb 2012 11:57am Re: iTunes won't update [Re: Norton]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Originally Posted By: Norton
At present I tend to use 'PC Registry Cleaner' to get rid of the rubbish


Why are you messing around with the registry in the first place? Old registry keys do not need cleaning and you're clearly having more trouble than it's worth trying to deal with a problem that .. isn't really a problem.
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#660963 - 1st Feb 2012 1:31pm Re: iTunes won't update [Re: Norton]
Norton Online   Reading

Smartchild

Registered: 29th Sep 2011
Posts: 608
Loc: Wallasey
Looks like I've got misunderstood and an out of context quote.
It is a problem, as there are some things I want to look at that need the latest version. I wouldn't normally worry too much about old registry keys.

I see it this way -
1. A clean up package removed the installation file in error (msi file)
2. iTunes installer and any other uninstaller package needs the msi file to work properly.
3. iTunes knows there is a running version, probably due to the registry entry.
4. If there is no registry entry, iTunes assumes a new insatall.
5. Therefore the program files and registry entry both have to go, then I can start a new install, and reload the library.

n.b. The reference to PC Registry Cleaner is that it is the program I use at present to clean up some of the junk that gets left behind, both in the registry and other folders. It is NOT the one I was using when the msi file was deleted and I don't normally go into the registry without good reason. I think this is one of those times when I might have to.

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