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#636937 - 13th Dec 2011 4:42pm TalkTalk problems today
McChimp Offline
Newbeee

Registered: 21st May 2010
Posts: 40
Loc: Birkenhead
Is there anyone else on the Wirral having problems with thier phones or intermerwebs today? We've lost the use of our phone and the internet keeps dropping and my fiance can't access the internet but can use her phone! Just wondering if anyone else is in the same boat before I tear the house apart checking filters and wasting money ringing them.
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#636944 - 13th Dec 2011 4:55pm Re: TalkTalk problems today [Re: McChimp]
bazzoh Offline

Addict

Registered: 25th Oct 2007
Posts: 254
Loc: wirral
my talk talk intermerweb is always faulty! my wireless laptop is wired to my modemy thingy as the "wireless" doesnt work! hence shopping around for a new supplier =- sky any good anyone?

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#636949 - 13th Dec 2011 5:02pm Re: TalkTalk problems today [Re: McChimp]
DavidB Offline
Wiki Guide

Registered: 7th Dec 2003
Posts: 5634
Loc: Bebington, Wirral
Sounds like your filter. They don't last long, sadly.
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#636961 - 13th Dec 2011 5:20pm Re: TalkTalk problems today [Re: McChimp]
McChimp Offline
Newbeee

Registered: 21st May 2010
Posts: 40
Loc: Birkenhead
I know how crappy thier filters are, we go through the ones they send us as fast as we go through socks. It's back on for now but itll go off again
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#636964 - 13th Dec 2011 5:24pm Re: TalkTalk problems today [Re: bazzoh]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Originally Posted By: bazzoh
sky any good anyone?


The routers they supply suck and their 'up to 20mb!' sales line is bullshit. I'm like 200m from my exchange and get 8.5mb downstream max. That said the line hasn't dropped in over a year so at least the uptime is good.

If it's speed you're after go for Virgin Media.
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#636967 - 13th Dec 2011 5:26pm Re: TalkTalk problems today [Re: McChimp]
ludwigvan Offline
Forum Addict

Registered: 6th Jan 2010
Posts: 1129
Loc: Middle Earth
Originally Posted By: McChimp
I know how crappy thier filters are, we go through the ones they send us as fast as we go through socks. It's back on for now but itll go off again
They used to make indestructible socks when I was a lad,the socks lasted for years but your feet wore out.Sorry, off topic.

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#636982 - 13th Dec 2011 6:26pm Re: TalkTalk problems today [Re: McChimp]
McChimp Offline
Newbeee

Registered: 21st May 2010
Posts: 40
Loc: Birkenhead
Problems have stopped at my house and at the fiances at the moment, all normal services restored. I was dredding the call to the call center from my mobile!
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#637008 - 13th Dec 2011 7:12pm Re: TalkTalk problems today [Re: McChimp]
diggingdeeper Offline

Wiki Master

Registered: 9th Jul 2008
Posts: 10796
Loc: Birkenhead
I'm on talktalk and get over 20mb down load speeds most of the time. I've never had a filter fail - despite the call centres getting you to change them as the first guess.

Service does get mucked around with between 1am and 3am on occasions, and the bandwidth is wound back at peak times, this was a change that they made to satisfy the whingers who had heavy downloads, instead of limiting the heavy users, they now limit everybody.
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#637182 - 13th Dec 2011 10:24pm Re: TalkTalk problems today [Re: McChimp]
Volly Offline
Addict

Registered: 8th Oct 2009
Posts: 247
Loc: my own little world
huge problems with it today - been having problems since friday but today has been horrendous.

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#637231 - 14th Dec 2011 7:53am Re: TalkTalk problems today [Re: DavidB]
MikeT Offline
Smartchild

Registered: 23rd Apr 2010
Posts: 574
Loc: Canary Islands
Originally Posted By: DavidB
Sounds like your filter. They don't last long, sadly.

Filters don't go wrong. They're just some passive components.

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#637236 - 14th Dec 2011 8:05am Re: TalkTalk problems today [Re: ex0__]
MikeT Offline
Smartchild

Registered: 23rd Apr 2010
Posts: 574
Loc: Canary Islands
Originally Posted By: ex0__
The routers they supply suck and their 'up to 20mb!' sales line is bullshit.

UP TO 20Mb/s.

I'm on TalkTalk too, here's my router stats:

Statistics Downstream Upstream
Line Rate 17256 Kbps 561 Kbps
Noise Margin 3.6 dB 11.5 dB
Line Attenuation 27.5 dB 11.6 dB

2.5km from the exchange. Rock solid connection, stays up for weeks at a time. But then I know how to configure the kit properly.

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#637247 - 14th Dec 2011 8:56am Re: TalkTalk problems today [Re: MikeT]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Originally Posted By: MikeT
UP TO 20Mb/s.


Tell me genius, how do you configure a pre-built non-flashable sky router which you can't change because sky won't give out user and passwords to their clients accounts? You plug it in and press go, there's nothing else to config on the box. So that said, all things being equal, I should be riding that 20mb line, correct?

GTFO
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#637254 - 14th Dec 2011 9:34am Re: TalkTalk problems today [Re: McChimp]
StuyMac Offline

Wiki Master

Registered: 24th Nov 2003
Posts: 12002
Loc: Wirralshire
Its says "upto"....

Its mainly down to transmission speeds. If you have a good connection to your ISP and noone else is using that connection, you should get close, if its busy you are going to get less.

In theory you could get 20mb/s, but in reality, you get "upto" 20mb/s
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#637258 - 14th Dec 2011 9:45am Re: TalkTalk problems today [Re: StuyMac]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Uh huh, which I'm well aware of. I've worked with exchanges and LLU lines professionally. Like I said, their spin is bullshit and their call center monkeys don't know anything about anything that isn't written in their scripts. Didn't mean to turn it into an argument, the guy asked how sky was and I gave my opinion.

It's not like there isn't hundreds of papers about ISP's claiming 'up to 20mb speeds!' that turn out to be false.
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#637263 - 14th Dec 2011 9:53am Re: TalkTalk problems today [Re: McChimp]
StuyMac Offline

Wiki Master

Registered: 24th Nov 2003
Posts: 12002
Loc: Wirralshire
We do actually get a lot of calls for the Smartedge routers that Talk Talk use, but they also have a fair amount of redundancy built in to their network.

Transmission speed is always a grey area, as its very dependant of where you live.

IMO a reliable ISP is more important (as well as their cost and the deal you can get), though all suppliers have a lot of redundancy, and ISP issues are quite often down to imtermittant board failures in the routers. Any ISP problems are usually short lived, fustrating as it may be at the time frown
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